Herb Chambers BMW of Boston - Service Center

Warranty issue The people I dealt with were exceptionally polite and willing to help. My vehicle is under warranty but the dealership refused to apply the warranty, The people I dealt with were exceptionally polite and willing to help. My vehicle is under warranty but the dealership refused to apply the warranty, claiming that BMW would not reimburse them for the repair. So I will need to go to court for reimbursement. As a general matter, this service center suffers from its urban location. Considerable congestion checking in, and then you have to wait for them to find your car when you come to pick it up, sometimes 10 or 20 minutes. And the amenities while you are waiting for repairs are incredibly cheap. I had to walk to a nearby deli to get a Diet Coke. More

Goog Experience It took them more than 40 minutes to get my car once I had paid for the service. Not sure where the car was, but I think getting-the-car-back process It took them more than 40 minutes to get my car once I had paid for the service. Not sure where the car was, but I think getting-the-car-back process can be improved. Also, pricing is very high. I know al components are original, but competition has much better pricing to the tune of making me think about changing to them. Other than that, it was great. James is very good. More

Excellent customer service All services were performed, on-time, and the car was cleaned. We have worked with several different BMW dealerships over the years; this dealership i All services were performed, on-time, and the car was cleaned. We have worked with several different BMW dealerships over the years; this dealership is the most professionally run one we’ve used. More

Servicing my X3 Great experience. From booking to vehicle pick up, highly efficient and friendly. Only small issue was a relatively lengthy wait to actually get my Great experience. From booking to vehicle pick up, highly efficient and friendly. Only small issue was a relatively lengthy wait to actually get my car. Still it was prime pick up time so I understand. Loved the text message process as well as my paid LYFT into the city. More

Rude service associates and lack of communication This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amo This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amount of time-regardless of the type of service performed, and/or regardless of you're waiting in the waiting room. I had an especially rude experience with James, my advisor this week, and am seriously considering not leasing again with BMW due to these consistent issues. More

X1 oil service Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork ready too! Jing Lau sold me the car and he saw me when I was dropping off my car for service and he as always greeted me and asked me how I liked the car. Jing is friendly and cares about his customers! More

Bad customer service Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle the managers did nothing to help More

BMW in for Service James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful ad James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful advice on next service expected. So helpful! More

X5 service James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything More

Thanks, as always! Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure to work with, especially my Mini guys. My *only* suggestion is to turn down/off the TV in the customer waiting area - it's loud and most people seem to be on their phones or working in the "study carrels." But that is a very trivial concern. Mostly, I love visiting Herb Chambers for service! More