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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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August 04, 2021

The service was ok However when I tried to check out and get my car they couldn’t locate it I had to wait an additional 15 minutes just to get my cat even though I was told it was being brought down now . More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett
August 03, 2021

Samik Was very professional kept me in constant communication regarding my car service and really appreciate his assistance with getting my total bill lessened. More

by Robbel212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
Aug 04, 2021 -

Herb Chambers BMW of Boston responded

Samik will be so glad to know they've helped you have a positive experience! Thank you for your kind words! We look forward to seeing you next time at Herb Chambers BMW of Boston!

August 01, 2021

Great sales and service team at the BMW of Boston, they pay close attention to your requests. Have been a customer since my first BMW in 2000. More

by BJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your review, BJ! We've been honored to have you as a customer since 2000! We look forward to seeing you next time at Herb Chambers BMW of Boston!

August 01, 2021

Great service. Personable staff. Always! I’ve been a customer for 4 years and definitely recommend the team at Herb Chambers BMW for all local BMW owners. More

by M Tomlinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Aug 02, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your years of support! We're lucky to have loyal customers like you at Herb Chambers BMW of Boston!

July 31, 2021

Samik was great. He clearly conveyed any issues that came up and worked with me to get the car taken care of promptly. He stayed in communication with me at each age. More

by Hypocorism
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
Aug 02, 2021 -

Herb Chambers BMW of Boston responded

We appreciate the great shoutout and five-star review for Samik! Thank you for taking the time to leave us your great comments! We look forward to seeing you again at Herb Chambers BMW of Boston!

July 31, 2021

Higor alway give great service when I bring my vehicle the dealer service. He is very intelligent and professional smile the whole time. He is great guy. More

by wujuming999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers BMW of Boston responded

Thank you for being a Herb Chambers BMW of Boston customer! We appreciate your support and look forward to your next visit!

July 31, 2021

Mostly great. The Detailing was excellent (minus the windshield where the oil chang sticker should go. Old Old sticker removed glue not. The current oil sticker dated 2-20 and 43,000 miles. Due to COV More

by Claire & Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who did what
Aug 04, 2021 -

Herb Chambers BMW of Boston responded

Hi Claire & Ron, thank you for taking the time to share your recent feedback. Please contact us at your earliest convenience to discuss correcting this issue. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Aug 04, 2021 -

Claire & Ron responded

Ok will call or bring the car back in?

July 30, 2021

Fast and friendly service, service advisor was able to recommend the necessary repairs and maintenance items needed to keep the car in tip top shape. More

by Dennisb925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Herb Chambers BMW of Boston responded

Our team is happy to know we've provided five-star care for you! We look forward to seeing you again for your next service visit! - Herb Chambers BMW of Boston

July 29, 2021

Had a bad tire and Check Engine warning hundreds of miles from home. When we limped into Boston I called Herb Chambers BMW service department, James Gibbons answered and said bring the car directly to him. H More

by m.olshaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Herb Chambers BMW of Boston responded

This review makes our day! Thank you so much for taking the time to leave us your positive feedback and five-star rating! We are so happy James could turn the experience around and hopefully put your anxiety to rest! We wish you luck on the rest of your journey!

July 29, 2021

I took my car in for its 2 year service. Brad Michael in the service department was prompt and professional. My car is running perfectly and looks fantastic after being detailed. More

by reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Michael
Jul 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for trusting the Herb Chambers BMW of Boston team with your vehicle's service needs! We appreciate your kind review and look forward to seeing you again next time!

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