Herb Chambers BMW of Boston - Service Center

Excellent service. Most responsive staff including the Mansger Mr Matt Krappe. Mansger Mr Matt Krappe. More

Higor was incredible to work with. He was attentive and supportive and helped me without any issues. Strange to say this for a dealership, but if I have to come back, I look forward to seeing Higor. supportive and helped me without any issues. Strange to say this for a dealership, but if I have to come back, I look forward to seeing Higor. More

Brett the Service Advisor is extremely professional and communicative when providing an update on my vehicle. I am impressed of his customer service and wanting to listen to my worries. communicative when providing an update on my vehicle. I am impressed of his customer service and wanting to listen to my worries. More

I met Sam Dias for the first time and I was very impressed. He was so professional and knowledgeable and personable. It is rare to have all three qualities. I really enjoyed working with him. Thank impressed. He was so professional and knowledgeable and personable. It is rare to have all three qualities. I really enjoyed working with him. Thank you More

Fantastic service and kept me up to date on all changes. Very responsive and work was done efficiently and skillfully. Would 100% go back in the future. Very responsive and work was done efficiently and skillfully. Would 100% go back in the future. More

Extremely professional and well-organized with a keen pride in customer service and responsiveness, Herb Chambers BMW was a pleasure to work with pride in customer service and responsiveness, Herb Chambers BMW was a pleasure to work with More

I have a Fit I bought new here in 2010 and have always brought it here for service. I have always had excellent, friendly service but this time was exceptional. Because of covid delays for parts, they had brought it here for service. I have always had excellent, friendly service but this time was exceptional. Because of covid delays for parts, they had my car for a month. Sean DeSilva advocated for me with the insurance company and the car rental agency and kept me updated every few days. I have never had such amazing, caring service. Sean is the best. More

Matt and James at BMW offer the best customer service and are ready to help with any issue! I know my car is in good hands there and have never had any issues. They both offer great customer service and answ are ready to help with any issue! I know my car is in good hands there and have never had any issues. They both offer great customer service and answer all my questions. So far I’ve had 3 cars serviced there over the last 10 years and each experience has been great! Thank you Matt and James for everything that you do! More

Service Advisor James G. is super. Always helpful, pragmatic and knowledgeable. Excellent experience over past 10 years working with the service team here with multiple BMW models. pragmatic and knowledgeable. Excellent experience over past 10 years working with the service team here with multiple BMW models. More

The Service Rep (Higor) was fantastic. The vehicle had to stay longer that I originally planned so he offered to take to and back from an event that I was planning to attend. They now send videos from the te stay longer that I originally planned so he offered to take to and back from an event that I was planning to attend. They now send videos from the tech showing exactly that they are looking at so it’s easy to actually view and understand their recommendations. Very happy with the service provided by Higor and BMW Herb Chambers. More