Herb Chambers BMW of Boston - Service Center

Horrible Service I would NEVER recommend this dealership to anyone. When I tried to make an appointment for my 2018 X3 when my check engine light came on I was not abl I would NEVER recommend this dealership to anyone. When I tried to make an appointment for my 2018 X3 when my check engine light came on I was not able to bring my car in for over 1 week without a loaner car and 2 weeks with a loaner car. I asked for simple confirmation that my car was drivable and was told that "no one can provide me with that information". I finally was able to drop my car off last Thursday night. It took over 20 minutes for me to wait in a line of cars to even enter the service area. Once in the service area, my license and credit card were taken promptly and I was then told to wait for a service advisor. There were three standing right in front of me as I waited. One was brushing his hair and the other two talking to each other. They then broke out singing happy birthday while I continued to wait never acknowledging that I was waiting right in front of them. I then approached them telling them that I was in a hurry as I had to pick up my son. One then stopped brushing his hair and the other took down my information. I then waited another 10 minutes for a loaner car and was brought out into the pouring rain and told that we would have to use our phone flashlights to ensure there was no damage to the car as it was pitch black. At this point I was soaking wet as was my phone. An umbrella would have been nice if I had to inspect the car in the dark and pouring rain. I am stuck going to this dealership for the next year and a half of my lease as there is no BMW dealership closer. I do love my car and have been a loyal BMW owner for over 10 years but this will be my last unless another dealership opens closer to Boston. It is also 5 days later and they do not know what is wrong with my car. Thankfully I have a loaner. More

Individual service Service guys Mark and Matt are awesome! They understand the vehicle as well as our needs. I always feel as though I have a friend servicing my car. Service guys Mark and Matt are awesome! They understand the vehicle as well as our needs. I always feel as though I have a friend servicing my car. We drive into Boston from 25 miles out in the suburbs for the service we get at Herb Chambers Mini of Boston. Keep up the good work! More

Always great service. Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notc Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notch and always great to deal with. More

nice and patient Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. More

Complete lack of customer service at front desk. Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 min Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 minutes for my car. Front desk personnel did not tell me there would be a delay nor did they do anything to find the reason of the delay. There were at least 4 other customers waiting that long for their car, with no communication and no one was happy to say the least. Matt finally went and got my car. More

Best Staff ever!!! Herb Chambers is #1. Best customer service ever. I recently took my car for repairs the only problem I have is the very next day the light went on w Herb Chambers is #1. Best customer service ever. I recently took my car for repairs the only problem I have is the very next day the light went on which said add coolant. I figured it might have been checked out when it was there. For the light to appear, I felt might have been an oversite. If I have a leak then I would expect it would be covered under my warranty when you had my car. Knowing how Herb Chambers operates, I feel fully confident that if it is something more severe other than adding fluid you would take care of it and cover it. Your dealership is the best and Nick Mitrano is awesome!! More

4 Visits /Virtually new car purchased there/Still not fixed I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car st I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car stutters. Still no resolution. Aggravated. This is a luxary car and I have my doubts this will ever be fixed. I think I got a LEMON.. The service dept Higor Teixeira and James Gibbons are great and are helpful.. The mechanics need to fix this car...... More

Annual Maintenance Two thumbs up for Mark Ravin and Matt Appleton in service. Responsive, flexible, friendly, knowledgeable. Customer service is 10 out of 10; they're ex Two thumbs up for Mark Ravin and Matt Appleton in service. Responsive, flexible, friendly, knowledgeable. Customer service is 10 out of 10; they're excellent ambassadors for Herb Chambers, Mini Boston. More

Sloppy service and unexplained mileage I came in for an oil change and creaking in the side view mirror. 7 hours later I had to call three times before they informed me the vehicle was I came in for an oil change and creaking in the side view mirror. 7 hours later I had to call three times before they informed me the vehicle was ready. Three vehicle had 6 miles added (where mileage in and mileage out was the same on the paperwork) I asked about this and they said they don't take the car for joy rides. I pushed back they 6mi in the city seems excessive and there was no good explanation. They said they worked investigate but I haven't heard anything. Also for 6 hours they didn't fix the side view mirror and said they needed to order the part and told us WE need to call back to check if the part is ready. That's silly. Service should call me when the part is ready. Very dissatisfied customer here. More

Higor went the extra mile Had an electrical issue (wireless charging pad working intermittently) that was proving difficult to replicate. I was adamant that it was indeed a pro Had an electrical issue (wireless charging pad working intermittently) that was proving difficult to replicate. I was adamant that it was indeed a problem that would require replacement - Higor arranged overnight testing that verified the issue, replacement part now working perfectly. Thanks Higor and BMW of Boston Service Dept. for making this right! More