Herb Chambers BMW of Boston - Service Center

The service was fine in that they did what they were supposed to do. But there were many issues: 1. They took 36 hours to change a tire that they told me they had in stock. 2. They told me my car w supposed to do. But there were many issues: 1. They took 36 hours to change a tire that they told me they had in stock. 2. They told me my car was being worked on and would be ready by 630. I arrived at 6 and told them. They told me they would let me know when it was ready before they closed. They closed without telling me leaving me stranded without a ride until an employee helped me get a loaner. 3. I complained the next day about 2 and no one seemed to care. So, while I’ve had good service in the past, this was awful service. Hopefully it is not predictive of future service. More

I had an excellent experience at the BMW dealership where my advisor was Higor . All the work was done very fast and professional. my advisor was Higor . All the work was done very fast and professional. More

James made the service experience extraordinary. I didn’t have to think about anything. He informed me of status proactively, explaining things , and represented the dealership with class. Herb Chambers is have to think about anything. He informed me of status proactively, explaining things , and represented the dealership with class. Herb Chambers is fortunate to have James as a team member. More

Mark keohane is a 12 on a 1-10 scale,extreley nice and very helpful very helpful More

Great service! Great work!I will decide how long my Great service! Great work! I will decide how long my response is! Who suggested that you should set a minimum! Bad idea! Great service! Great work! I will decide how long my response is! Who suggested that you should set a minimum! Bad idea! More

I have known Matt for many years, and we service our cars at BMW of Boston. Your family likes Matt’s leadership it’s truly phenomenal, we have not come across many directors who are so helpful and humble. at BMW of Boston. Your family likes Matt’s leadership it’s truly phenomenal, we have not come across many directors who are so helpful and humble. More

They didn't fix the things I asked to get fixed the inspection form is contrary to the condition of my car and I have a switch missing that was there when I brought it to them inspection form is contrary to the condition of my car and I have a switch missing that was there when I brought it to them More

I have purchased my last three BMW’s from Herb Chambers as well all of my service on the vehicle’s. Great customer service and would never go anywhere else ! as well all of my service on the vehicle’s. Great customer service and would never go anywhere else ! More

I understand we’re in a pandemic but there was few staff. I actually got a sales pitch for a new mini from another customer. The back lot for inspections/ service is disturbingly congested. I actually got a sales pitch for a new mini from another customer. The back lot for inspections/ service is disturbingly congested. More

When there is an issue with my car they are always quick to respond and get my car in for service. to respond and get my car in for service. More