Herb Chambers BMW of Boston - Service Center

samik was really helpful and reasonable, made the entire process quick and easy. thank you! process quick and easy. thank you! More

Smooth process, easy to book, uber driver got the wrong address so I had to get my own ride. That was the only glitch. address so I had to get my own ride. That was the only glitch. More

The service center of Herb Chambers BMW is organized and operated poorly. I asked in before making my appointment if they did work beyond oil changes and tire rotations on Saturdays and I was told they do. operated poorly. I asked in before making my appointment if they did work beyond oil changes and tire rotations on Saturdays and I was told they do. The receptionist also proposed that they can leave my keys with the sales department so I could pick up the car on Sunday since the service center isn't open on Sundays. I requested to have a note included in my file for a Sunday pick up and the receptionist told me I can notify my service manager when I drop off the vehicle. When I dropped off the car, I was told they only do small jobs (such as oil changes) on weekends. I left my car with them regardless to address smaller repairs on my vehicle and reminded them to leave my keys with sales. When I spoke with my service advisor after the small repairs were addressed, I again asked him to leave my keys with the sales department. I did not receive a response from Samik. When I tried to pick up my car on Sunday, the sales department did not have my keys. The sales department nicely helped me locate the car but we're unable to access it because they did not have keys to the gate. Despite bringing my second set of keys I was unable to retrieve my vehicle. I do not live locally so I had to find accomodations and was forced to take the day off of work because this service center is unable to follow instructions. Other customers' keys were with the sales department that Sunday so it is clear the service center is capable of doing this for some customers. Not only were my repairs unaddressed but I was also left stranded in Boston without my vehicle and without accomodations due to this error. The sales department was incredibly apologetic and helpful throughout this process but it is unacceptable that they need to tend to the customers disgruntled by the service department. More

I have been coming to the Herb Chambers BMW dealership for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continu for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continue to support my loyalty. More

Herb Chambers BMW of Boston truly feels like a family. The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionali The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionalism and attention to detail make every visit a pleasure. I highly encourage anyone considering a BMW to shop at Herb Chambers BMW of Boston; their commitment to customer satisfaction and quality service is unmatched. You won't be disappointed! More

Mark Ravin continues to go above and beyond to make sure his customers are satisfied his customers are satisfied More

At first everything is wonderful but once you commit to having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fa having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fair I think they were new More

Very thorough and polite. My first time here and didn’t know they offer uber service to take you to place. Thank you Jurell! My first time here and didn’t know they offer uber service to take you to place. Thank you Jurell! More

As usual, Samik showed professionalism and compassion while dealing with my situation. He is the best service advisor I’ve ever had. while dealing with my situation. He is the best service advisor I’ve ever had. More

Everyone here is A+…honestly. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. More