Herb Chambers BMW of Boston - Service Center

Herb chambers bmw is excellent across the board. Good management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they have been a pleasure to deal with on both the sales side, (my favorite sales person is Nick Lagas), and service under the leadership of Matt Krappe. Whenever problems have arisen, (very rarely), they have been dealt with effectively, quickly and in a friendly positive manner. More

Always reliable with outstanding service and excellent communication regarding work needed, cost estimates, time frame/status updates. etc. Also, very accommodating with loaner vehicle and Uber/Lyft rides communication regarding work needed, cost estimates, time frame/status updates. etc. Also, very accommodating with loaner vehicle and Uber/Lyft rides if needed. More

Expedient check in and out.Filming of service check and Expedient check in and out. Filming of service check and reccomendatios is a welcomed addition. Good loaner. Expedient check in and out. Filming of service check and reccomendatios is a welcomed addition. Good loaner. More

Associates are always willing to be flexible and accommodate me whenever I’ve needed something addressed quickly. James was particularly helpful on Friday, November 19. accommodate me whenever I’ve needed something addressed quickly. James was particularly helpful on Friday, November 19. More

Was not updated by service manager about status of my car. Was texted when he knew I was in the lounge all day. Waited 6 with no interaction. Very poor service. car. Was texted when he knew I was in the lounge all day. Waited 6 with no interaction. Very poor service. More

Matt was excellent to work with. He is friendly, professional and courteous at all times. professional and courteous at all times. More

Higor in the service department is outstanding- knowledgeable, responsive, and thoughtful. He keeps our 15-year-old 330ci running in top form, almost like the day we bought it. knowledgeable, responsive, and thoughtful. He keeps our 15-year-old 330ci running in top form, almost like the day we bought it. More

The long and short of my review is that you should avoid Herb Chambers as much as possible. The communication was horrible, they tried to get me to do several thousand dollars worth of services I didn't nee Herb Chambers as much as possible. The communication was horrible, they tried to get me to do several thousand dollars worth of services I didn't need, and every step except payment took way longer than necessary. I ended up going to a different dealership that just wasn't as conveniently located and having a much better experience. I came in with a problem the dealership said would take only a few hours to fix and cost under $100 due to warranties. The man who helped me, Higor, was very calm and clear in an otherwise chaotic office. However, after a couple hours I received a link requesting $4000 worth of additional and "urgent" services and saying the original fix would take several days due to a part being out of stock. I called and talked directly to the parts department to understand my options, who told me there was a different brand of the part in stock that would work just fine. So, I told the service department to use that and they said in that case the fix could be done in an hour instead of days. Basically, I had to do a part of their job for them. Then I didn't know they finished until it was too late for me to come get the car before closing, so I had to wait two days since this was Saturday and they're closed on Sunday. When I went to get my car, the paperwork and payment was quick and I was told they'd bring my car around in a few minutes. However, I ended up sitting and waiting for 45 minutes until they brought it around. Then, in a matter of hours, the problems came back. So, I went to a different dealership and they said there was a slightly different problem than anything Herb Chambers identified and that they could fix in a few days. They did this for under $100 and told me there were no other additional services needed. The car has worked perfectly since then. More

An excellent experience as always! James and the other service advisors are knowledgeable, friendly and do great follow-up. I highly recommend this dealership and it’s wonderful employees. service advisors are knowledgeable, friendly and do great follow-up. I highly recommend this dealership and it’s wonderful employees. More

James was wonderfully accommodating and patient with me. I recommend him highly. Thank you Herb Chambers Boston! I recommend him highly. Thank you Herb Chambers Boston! More