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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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October 19, 2021

Very good service. Waiting area was exceptional and very comfortable to spend time in. My service rep took very good care of me and my car. More

by Susanne Lavoie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Susanne Lavoie responded

Very pleased with my first time using the Herb Chambers BMW service department.

Oct 20, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Susanne! We're so happy the Herb Chambers BMW of Boston team provided such excellent care to you during your first visit to our service center! We look forward to seeing you next time!

October 17, 2021

I have been a customer at this location for many years and appreciate the help received from service advisors like Higor and others who know me and always provide extra care. More

by I_Fab
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

Thank you for being a Herb Chambers BMW of Boston customer! We're truly grateful for all of your support over the years and are glad to hear that Higor and the team continue to take such great care of you. Take care and we'll see you at your next visit!

October 16, 2021

Julie was on top of our repair from start to finish . She kept me in the loop More

by Gbegor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

Thank you for rating us five stars! - Herb Chambers BMW of Boston

October 16, 2021

The guys at the herb chambers did an amazing job getting my car back on the road More

by robertodepina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Robert! We're glad the team gave you five-star care! - Herb Chambers BMW of Boston

October 16, 2021

Higor Simonized my vehicle, looks amazing!Thank you and Higor Simonized my vehicle, looks amazing! Thank you and I would definitely go back again More

by Bdirico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor
Oct 19, 2021 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thank you for the great review. We look forward to seeing you again next time here at Herb Chambers BMW of Boston!

October 15, 2021

Great service. Higor is a great advisor always willing to help and accommodate customer needs More

by Cepons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Herb Chambers BMW of Boston responded

It means so much to hear Higor gave you such excellent care! Thanks for being a Herb Chambers BMW of Boston customer!

October 13, 2021

Fast turnaround on getting my car inspected. The guy outside who took and returned my car was highly efficient and helpful. More

by raon326
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback about your recent visit with our team here at Herb Chambers BMW of Boston! We appreciate your support and hope to see you again in the future!

October 09, 2021

They have The BMW I want. I think they do good service. But every time I call, and tell them what time I want the car that they rod me is ready, they agree. And when I get there the car is not there at t More

by Spike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samir
Oct 13, 2021 -

Herb Chambers BMW of Boston responded

Hi Spike, thank you for your honest feedback. It's hard to hear we couldn't provide you with a better experience and would like to discuss ways our team can improve. Please reach out at your earliest convenience. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 07, 2021

Herb Chambers works hard to accommodate your needs whenever possible. The team in the service department work to satisfy its customers More

by Pattimctague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
Oct 08, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! It's our pleasure to serve you and we look forward to your next visit with us here at Herb Chambers BMW of Boston!

October 06, 2021

Extremely Disorganzed , messy sloppy dirty ck in . It was a very unpleasant experience. They just lost my business for buying a new BMW More

by vtbgraboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jurell
Oct 20, 2021 -

Herb Chambers BMW of Boston responded

We're sorry to hear you feel that way. We'd like the chance to understand more about your experience so we can improve in the future. Please contact me to discuss this further. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

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