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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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November 06, 2021

The long and short of my review is that you should avoid Herb Chambers as much as possible. The communication was horrible, they tried to get me to do several thousand dollars worth of services I didn't nee More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Higor Teixeira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience, George. On behalf of our team, I apologize for any confusion or frustration this situation caused for you. I will be looking into these concerns with our staff and making sure they get addressed appropriately. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

November 05, 2021

An excellent experience as always! James and the other service advisors are knowledgeable, friendly and do great follow-up. I highly recommend this dealership and it’s wonderful employees. More

by Puri2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Herb Chambers BMW of Boston responded

We are so pleased to hear that our team at Herb Chambers BMW of Boston can do a great job for you! James and the gang appreciate you very much!

November 05, 2021

James was wonderfully accommodating and patient with me. I recommend him highly. Thank you Herb Chambers Boston! More

by 2014328bmwxi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Herb Chambers BMW of Boston responded

It was our pleasure to serve you! We appreciate your wonderful feedback and look forward to sharing it with James. Take care and thanks again, from all of us here at Herb Chambers BMW of Boston!

November 03, 2021

Jurell did great job! Communicated in time about the status of the device and explained very well about possible services needed. More

by Kuiliant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Nov 03, 2021 -

Herb Chambers BMW of Boston responded

It's great to hear Jurell made this such a great experience! Thank you for coming to Herb Chambers BMW of Boston!

October 29, 2021

the entire experience was a pleasure. i called on an emergency basis and was told to bring my car in right away. James explained everything to me and kept me informed throughout the day. Thanks so muc More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Herb Chambers BMW of Boston responded

It was our pleasure to assist you, Kevin! Thanks for trusting James & the Herb Chambers BMW of Boston team with your business. We hope we can be of service to you again in the future!

October 29, 2021

Work was as scheduled and on time. It is always a good feeling to have a dealership work so well with a customer. I write this with sincerity and gratitude. More

by love4cars464
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much for the kind review! It was a pleasure having you visit us here at Herb Chambers BMW of Boston and we hope to see you again in the future. Take care!

October 24, 2021

Excellent service: the staff takes care of the car but equally importantly they care about the customer and things going smoothly. More

by MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers BMW of Boston responded

Your confidence in us makes our day! Thank you so much! - Herb Chambers BMW of Boston

October 24, 2021

I bring my car to BMW Boston for service even though I bought it at another dealer. Boston associates are thorough, efficient and pay attention to customers, no attitude. More

by Gloria Kwei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful comments about our team! We appreciate you trusting Herb Chambers BMW of Boston with your vehicle's service needs and look forward to your next visit with us!

October 22, 2021

They were very through and attentive. The work was done in timely manner. An excellent experience. Extremely happy with my service advisor. More

by Douglas.a.casey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers BMW of Boston responded

Douglas, we are so happy to hear that you had such a great time working with our team at Herb Chambers BMW of Boston! Thank you for your business.

October 21, 2021

Excellent service. Very current in how to use technology. Love the video sent by text message! More

by Margaret
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Margaret! We're glad you enjoyed your experience with the Herb Chambers BMW of Boston service center!

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