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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,002 Reviews

1,002 Reviews of Herb Chambers BMW of Boston - Service Center

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December 16, 2021

It was a pleasure working with Jurell and the entire repairs team. Online Payment method is a great time saver. More

by xyomie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Dec 16, 2021 -

Herb Chambers BMW of Boston responded

We're glad to hear your experience was so enjoyable! Thank you for coming to Herb Chambers BMW of Boston!

December 14, 2021

Great service!! Always deliver on what they say they are going to do. I will go back More

by fpeterferrelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurrell
Dec 14, 2021 -

Herb Chambers BMW of Boston responded

It's great to hear the team gave you such excellent care! Thank you for rating Herb Chambers BMW of Boston five stars!

December 13, 2021

Excellent service department. Very personable, attentive, and good to deal with. Albeit, all of my work was covered under warranty. No hassles. More

by Joe B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
Dec 14, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the great review of Herb Chambers BMW of Boston, Joe! We hope we can be of service to you again in the future!

December 10, 2021

A sudden cold snap caused the battery in my 2015 335ix GT to begin failing. Rather than wait for complete failure I made an emergency call to Herb Chambers BMW of Boston and they took me immediately and allo More

by shillbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Dec 10, 2021 -

Herb Chambers BMW of Boston responded

We are so glad that our team at Herb Chambers BMW of Boston could get you back on the road safely. Thank you for trusting us to take great care of your car!

December 10, 2021

The best experience always! Matt is always there to help…going way above and beyond for a customer. That’s why I’ll always be a Herb Chambers customer More

by Tim P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind review, Tim! We're so glad that Matt & the team continue to earn your loyal business and we look forward to your next visit with us here at Herb Chambers BMW of Boston!

December 09, 2021

James and crew made it happen…small window of time, loaner, done ahead of time More

by pbarry124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for leaving Herb Chambers BMW of Boston your review!

December 04, 2021

Love being a Herb Chambers customer, I have been with those guys for a long time. More

by maratantonyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Herb Chambers BMW of Boston responded

We appreciate you taking the time to leave everyone at Herb Chambers BMW of Boston such a great five-star review! It means so much to hear you love being our customer! Thank you for letting us be your go-to automotive resource!

November 29, 2021

I had a great experience today with my service advisor Higor Teixeira at Herb Chambers BMW of Boston. As always he is very professional, courteous and takes the time to explain things properly and always More

by sslirop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for leaving Higor and the Herb Chambers BMW of Boston team this delightful review, Steven! It means so much to hear you enjoyed your visit! We look forward to seeing you again!

November 27, 2021

Glad with the experience on the maintenance in my car but the waiting is a too long it took 6 hrs waiting and 2 hrs traveling almost the hole day and not just time it’s always this way it’s not fair to the c More

by Hockeymom1494
Recommend Dealer
Yes
Employees Worked With
Daniel Blash
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this feedback. On behalf of our team, I apologize for the lengthy wait and would like to thank you for your patience throughout this experience. I will be discussing these concerns with the team so that we can take steps to improve the service we provide to our valued customers. We hope to provide you with a more efficient experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Melissa Steffy - General Manager - msteffy@herbchambers.com

Nov 30, 2021 -

Hockeymom1494 responded

Thank you for your concerns 🙏 Maria

November 26, 2021

Higor is very courteous and patient. Very happy with his service! Highly recommend this dealer to all of my friends. More

by Haiyan02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the awesome feedback - we know Higor will really appreciate it! Take care and we'll see you next time here at Herb Chambers BMW of Boston!

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