Herb Chambers BMW of Boston - Service Center

I had a great experience today with my service advisor Higor Teixeira at Herb Chambers BMW of Boston. As always he is very professional, courteous and takes the time to explain things properly and always Higor Teixeira at Herb Chambers BMW of Boston. As always he is very professional, courteous and takes the time to explain things properly and always answers all of my questions. A pleasure to work with when ever I bring my car for service. Thank you Steven L. More

Glad with the experience on the maintenance in my car but the waiting is a too long it took 6 hrs waiting and 2 hrs traveling almost the hole day and not just time it’s always this way it’s not fair to the c the waiting is a too long it took 6 hrs waiting and 2 hrs traveling almost the hole day and not just time it’s always this way it’s not fair to the customer understand it’s not the representative fault Samuel it’s very professional and very self explanatory very pleased with his experience thank you More

Higor is very courteous and patient. Very happy with his service! Highly recommend this dealer to all of my friends. service! Highly recommend this dealer to all of my friends. More

Herb chambers bmw is excellent across the board. Good management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they have been a pleasure to deal with on both the sales side, (my favorite sales person is Nick Lagas), and service under the leadership of Matt Krappe. Whenever problems have arisen, (very rarely), they have been dealt with effectively, quickly and in a friendly positive manner. More

Always reliable with outstanding service and excellent communication regarding work needed, cost estimates, time frame/status updates. etc. Also, very accommodating with loaner vehicle and Uber/Lyft rides communication regarding work needed, cost estimates, time frame/status updates. etc. Also, very accommodating with loaner vehicle and Uber/Lyft rides if needed. More

Expedient check in and out.Filming of service check and Expedient check in and out. Filming of service check and reccomendatios is a welcomed addition. Good loaner. Expedient check in and out. Filming of service check and reccomendatios is a welcomed addition. Good loaner. More

Associates are always willing to be flexible and accommodate me whenever I’ve needed something addressed quickly. James was particularly helpful on Friday, November 19. accommodate me whenever I’ve needed something addressed quickly. James was particularly helpful on Friday, November 19. More

Was not updated by service manager about status of my car. Was texted when he knew I was in the lounge all day. Waited 6 with no interaction. Very poor service. car. Was texted when he knew I was in the lounge all day. Waited 6 with no interaction. Very poor service. More

Matt was excellent to work with. He is friendly, professional and courteous at all times. professional and courteous at all times. More

Higor in the service department is outstanding- knowledgeable, responsive, and thoughtful. He keeps our 15-year-old 330ci running in top form, almost like the day we bought it. knowledgeable, responsive, and thoughtful. He keeps our 15-year-old 330ci running in top form, almost like the day we bought it. More