Herb Chambers BMW of Boston - Service Center

Great service in pick up drop off and service quality. Team members very responsive in communications Team members very responsive in communications More

Typically great experience. However this time was poor. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. More

After waiting 3 hrs for the work to be done, I stood around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with him. Customer experience has gone from good to 'never going back again' - sad part is they probably don't care. I would not go here, look for alternative dealers. More

Very pleased with expertise and attitude of all persons Very pleased with expertise and attitude of all persons especially Higor and the parts department. Very pleased with expertise and attitude of all persons especially Higor and the parts department. More

Excellent it the best I couldn’t of had better service in out when Sam said it would ready it was out when Sam said it would ready it was More

James Gibbons, my service advisor for many years, once again took excellent care of my car, my loaner needs, and made the whole service experience delightful. again took excellent care of my car, my loaner needs, and made the whole service experience delightful. More

There is all very high commitment to customer service and top notch quality workmanship. The managers, service technicians and administrative staff always go the extra mile to assure complete customer satis top notch quality workmanship. The managers, service technicians and administrative staff always go the extra mile to assure complete customer satisfaction. From my experience, Herb Chambers of Boston is in a class by itself, and really understands all concepts of putting the customer first. More

They do excellent repair work in a timely fashion and communicate very well about the work. The staff are very attentive, helpful and friendly. communicate very well about the work. The staff are very attentive, helpful and friendly. More

Great customer service. Very happy with work done to vehicle. Service advisor Samek Is very knowledgeable. vehicle. Service advisor Samek Is very knowledgeable. More

very helpful diagnosing issues and providing support with Chambers amenities, i.e. video inspection, courtesy rides, text messaging etc Chambers amenities, i.e. video inspection, courtesy rides, text messaging etc More