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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,002 Reviews

1,002 Reviews of Herb Chambers BMW of Boston - Service Center

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January 27, 2022

This is 3d service visit in a row when I had to bring the car back for a redo!!!this is not acceptable— they should do it right the first time!!! More

by Judiez1
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gibbons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Herb Chambers BMW of Boston responded

We understand your frustration and appreciate you bringing this information to our attention. We assure you that customer feedback is integral to how we operate, and we'll present these concerns to the team. Please contact me at your earliest convenience to discuss this situation in more detail so I can help resolve the situation. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

January 23, 2022

Everything was excellent except that it took a little longer than advertised a little over 2 hpurs More

by mtgorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Jan 25, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your honest feedback. We hope to see you again at Herb Chambers BMW of Boston for a five-star experience next time!

January 22, 2022

Great service, people and convenience. First class. Scheduling was easy, spotless when I picked up car. More

by Patrickoneil547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Herb Chambers BMW of Boston responded

We're happy to hear that we could make this an easier experience for you! Thank you for rating Herb Chambers BMW of Boston five stars!

January 19, 2022

Great service, excellent communication, very professional Great attitude highly recommended , they took care my vehicle More

by Perkingsarcene
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Herb Chambers BMW of Boston responded

We're happy to hear it! Thank you for coming to Herb Chambers BMW of Boston!

January 18, 2022

My car was serviced three times in 2021, each time with Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. More

by Gloria Kwei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Herb Chambers BMW of Boston responded

Hi Gloria, thank you for sharing your experience working with Higor at Herb Chambers BMW of Boston! We appreciate your review, and look forward to seeing you next time!

January 13, 2022

James and the service team were helpful, efficient and the quality of the work was well delivered. Having the technician send a video of their work or findings is very helpful and builds trust. More

by DBH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Herb Chambers BMW of Boston responded

We're happy to hear James and the service team could make your visit so enjoyable! Thank you for coming to Herb Chambers BMW of Boston!

January 13, 2022

One of the best services and high professionalism I have seen dealing in Massachusetts. Very friendly always make you want to come back. Never feel a pressure. More

by sarkisp47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahid five star, Bryan Pereira , Badis Boussetta
Jan 14, 2022 -

Herb Chambers BMW of Boston responded

Wow, thank you so much for this wonderful review! We're honored to have you as a Herb Chambers BMW of Boston customer and look forward to seeing you next time!

January 06, 2022

Great customer service, good communication and able to get access to inspection video of work before completing More

by sdiazbock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel in service department
Jan 06, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your positive feedback! We hope to see you again next time! - The Herb Chambers BMW of Boston Team

January 02, 2022

Hi, thanks great service, timely, efficient and friendly service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work More

by Kj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Kj responded

Ok

Jan 02, 2022 -

Kj responded

Nice job on my BMW

Jan 04, 2022 -

Herb Chambers BMW of Boston responded

Hi KJ, thank you for sharing your experience working with our team at Herb Chambers BMW of Boston! We look forward to seeing you next time!

January 01, 2022

Jurell gave the best service to me, appreciate it! Car was washed clean inside out when gave back to me More

by cdong1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Jan 04, 2022 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thank you for visiting our team here at Herb Chambers BMW of Boston. We hope to see you again next time!

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