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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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December 21, 2021

They do excellent repair work in a timely fashion and communicate very well about the work. The staff are very attentive, helpful and friendly. More

by BH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie
Dec 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your vehicle! We appreciate your kind review and hope we can be of service again in the future!

December 19, 2021

Great customer service. Very happy with work done to vehicle. Service advisor Samek Is very knowledgeable. More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samek
Dec 20, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your kind feedback! Samek looks forward to working with you again next time! -Herb Chambers BMW of Boston

December 19, 2021

very helpful diagnosing issues and providing support with Chambers amenities, i.e. video inspection, courtesy rides, text messaging etc More

by myeates52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Dias
Dec 20, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the positive feedback! We're so glad you came to visit us here at Herb Chambers BMW of Boston and we look forward to seeing you again next time!

December 16, 2021

It was a pleasure working with Jurell and the entire repairs team. Online Payment method is a great time saver. More

by xyomie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Dec 16, 2021 -

Herb Chambers BMW of Boston responded

We're glad to hear your experience was so enjoyable! Thank you for coming to Herb Chambers BMW of Boston!

December 14, 2021

Great service!! Always deliver on what they say they are going to do. I will go back More

by fpeterferrelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurrell
Dec 14, 2021 -

Herb Chambers BMW of Boston responded

It's great to hear the team gave you such excellent care! Thank you for rating Herb Chambers BMW of Boston five stars!

December 13, 2021

Excellent service department. Very personable, attentive, and good to deal with. Albeit, all of my work was covered under warranty. No hassles. More

by Joe B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
Dec 14, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the great review of Herb Chambers BMW of Boston, Joe! We hope we can be of service to you again in the future!

December 10, 2021

A sudden cold snap caused the battery in my 2015 335ix GT to begin failing. Rather than wait for complete failure I made an emergency call to Herb Chambers BMW of Boston and they took me immediately and allo More

by shillbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Dec 10, 2021 -

Herb Chambers BMW of Boston responded

We are so glad that our team at Herb Chambers BMW of Boston could get you back on the road safely. Thank you for trusting us to take great care of your car!

December 10, 2021

The best experience always! Matt is always there to help…going way above and beyond for a customer. That’s why I’ll always be a Herb Chambers customer More

by Tim P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind review, Tim! We're so glad that Matt & the team continue to earn your loyal business and we look forward to your next visit with us here at Herb Chambers BMW of Boston!

December 09, 2021

James and crew made it happen…small window of time, loaner, done ahead of time More

by pbarry124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for leaving Herb Chambers BMW of Boston your review!

December 04, 2021

Love being a Herb Chambers customer, I have been with those guys for a long time. More

by maratantonyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Herb Chambers BMW of Boston responded

We appreciate you taking the time to leave everyone at Herb Chambers BMW of Boston such a great five-star review! It means so much to hear you love being our customer! Thank you for letting us be your go-to automotive resource!

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