Herb Chambers BMW of Boston - Service Center
Boston, MA
985 Reviews of Herb Chambers BMW of Boston - Service Center
Great customer service, good communication and able to get access to inspection video of work before completing get access to inspection video of work before completing More
Hi, thanks great service, timely, efficient and friendly service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work More
Great service in pick up drop off and service quality. Team members very responsive in communications Team members very responsive in communications More
Typically great experience. However this time was poor. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. More
After waiting 3 hrs for the work to be done, I stood around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with him. Customer experience has gone from good to 'never going back again' - sad part is they probably don't care. I would not go here, look for alternative dealers. More
Very pleased with expertise and attitude of all persons Very pleased with expertise and attitude of all persons especially Higor and the parts department. Very pleased with expertise and attitude of all persons especially Higor and the parts department. More
James Gibbons, my service advisor for many years, once again took excellent care of my car, my loaner needs, and made the whole service experience delightful. again took excellent care of my car, my loaner needs, and made the whole service experience delightful. More
There is all very high commitment to customer service and top notch quality workmanship. The managers, service technicians and administrative staff always go the extra mile to assure complete customer satis top notch quality workmanship. The managers, service technicians and administrative staff always go the extra mile to assure complete customer satisfaction. From my experience, Herb Chambers of Boston is in a class by itself, and really understands all concepts of putting the customer first. More