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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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January 06, 2022

Great customer service, good communication and able to get access to inspection video of work before completing More

by sdiazbock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel in service department
Jan 06, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your positive feedback! We hope to see you again next time! - The Herb Chambers BMW of Boston Team

January 02, 2022

Hi, thanks great service, timely, efficient and friendly service staff. It is a pleasure to drop off my BMW at Herb Chambers. Keep up the good work More

by Kj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Kj responded

Ok

Jan 02, 2022 -

Kj responded

Nice job on my BMW

Jan 04, 2022 -

Herb Chambers BMW of Boston responded

Hi KJ, thank you for sharing your experience working with our team at Herb Chambers BMW of Boston! We look forward to seeing you next time!

January 01, 2022

Jurell gave the best service to me, appreciate it! Car was washed clean inside out when gave back to me More

by cdong1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Jan 04, 2022 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thank you for visiting our team here at Herb Chambers BMW of Boston. We hope to see you again next time!

December 30, 2021

Great service in pick up drop off and service quality. Team members very responsive in communications More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Herb Chambers BMW of Boston responded

Will, we are so happy that our team at Herb Chambers BMW of Boston can take great care of you! Thank you for your kind words!

December 30, 2021

Typically great experience. However this time was poor. Lack of communication from service advisor. $190 to tighten a bolt! Not sure what has happened to the service department. More

by Henry2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall name
Jan 05, 2022 -

Herb Chambers BMW of Boston responded

Henry, we are concerned to hear this, please let us know more so that we can try to resolve this for you.

December 30, 2021

After waiting 3 hrs for the work to be done, I stood around for 45 minutes to get the car. The Service advisor totally ignored me and couldn't care less about the hold up and delay once I was done with More

by Raj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Dias
Jan 21, 2022 -

Herb Chambers BMW of Boston responded

Raj, we truly do care, and we would like the chance to take great care of you at Herb Chambers BMW of Boston. Please consider reaching out to me personally so that I can try and resolve this for you. Melissa Steffy - General Manager - msteffy@herbchambers.com

December 30, 2021

Very pleased with expertise and attitude of all persons Very pleased with expertise and attitude of all persons especially Higor and the parts department. More

by Nhaven7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts dept not sure of name
Jan 03, 2022 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thanks for trusting Herb Chambers BMW of Boston with your business. We look forward to serving you again in the future!

December 29, 2021

Excellent it the best I couldn’t of had better service in out when Sam said it would ready it was More

by Mlberger200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 03, 2022 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thank you for the wonderful feedback, from all of us here at Herb Chambers BMW of Boston!

December 23, 2021

James Gibbons, my service advisor for many years, once again took excellent care of my car, my loaner needs, and made the whole service experience delightful. More

by JoeC7505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadi Eslami
Dec 27, 2021 -

Herb Chambers BMW of Boston responded

Thanks for the great shoutout to James and the team! We're so happy they made this a five-star experience! We look forward to assisting you again!

December 21, 2021

There is all very high commitment to customer service and top notch quality workmanship. The managers, service technicians and administrative staff always go the extra mile to assure complete customer satis More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Herb Chambers BMW of Boston responded

Thank you for sharing your kind comments, John! We hope future customers see your review and see us at Herb Chambers BMW of Boston! See you next time!

Dec 21, 2021 -

John responded

My email is jfn777@gmail.com

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