Back

Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

Sort by
February 03, 2022

James went above and beyond in having my x2 repaired .Excellent customer care service thank you! More

by jpaone12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for visiting James & the team here at Herb Chambers BMW of Boston! We appreciate your kind review and hope to see you again in the future!

February 03, 2022

Sean DeSilva, service advisor, is a great asset to the service team at this dealership... his attention to customers is reason to return for service at this location. More

by adgaskell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you so much for the kind review! Sean is truly a wonderful asset to our team and we'll be sure to share your wonderful feedback with him. We appreciate your business and look forward to seeing you again next time here at Herb Chambers BMW of Boston!

January 28, 2022

Exceptional service, I have been going to this dealership for 15 years I have always had a fantastic experience. Jurrel was extremely helpful and professional. I highly recommend this dealership. More

by LNR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Jan 31, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your loyal business! We're truly grateful for all of your support over the past 15 years and look forward to your next visit with us here at Herb Chambers BMW of Boston!

January 27, 2022

This is 3d service visit in a row when I had to bring the car back for a redo!!!this is not acceptable— they should do it right the first time!!! More

by Judiez1
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gibbons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Herb Chambers BMW of Boston responded

We understand your frustration and appreciate you bringing this information to our attention. We assure you that customer feedback is integral to how we operate, and we'll present these concerns to the team. Please contact me at your earliest convenience to discuss this situation in more detail so I can help resolve the situation. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

January 23, 2022

Everything was excellent except that it took a little longer than advertised a little over 2 hpurs More

by mtgorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Jan 25, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your honest feedback. We hope to see you again at Herb Chambers BMW of Boston for a five-star experience next time!

January 22, 2022

Great service, people and convenience. First class. Scheduling was easy, spotless when I picked up car. More

by Patrickoneil547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Herb Chambers BMW of Boston responded

We're happy to hear that we could make this an easier experience for you! Thank you for rating Herb Chambers BMW of Boston five stars!

January 19, 2022

Great service, excellent communication, very professional Great attitude highly recommended , they took care my vehicle More

by Perkingsarcene
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Herb Chambers BMW of Boston responded

We're happy to hear it! Thank you for coming to Herb Chambers BMW of Boston!

January 18, 2022

My car was serviced three times in 2021, each time with Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. More

by Gloria Kwei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Herb Chambers BMW of Boston responded

Hi Gloria, thank you for sharing your experience working with Higor at Herb Chambers BMW of Boston! We appreciate your review, and look forward to seeing you next time!

January 13, 2022

James and the service team were helpful, efficient and the quality of the work was well delivered. Having the technician send a video of their work or findings is very helpful and builds trust. More

by DBH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Herb Chambers BMW of Boston responded

We're happy to hear James and the service team could make your visit so enjoyable! Thank you for coming to Herb Chambers BMW of Boston!

January 13, 2022

One of the best services and high professionalism I have seen dealing in Massachusetts. Very friendly always make you want to come back. Never feel a pressure. More

by sarkisp47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahid five star, Bryan Pereira , Badis Boussetta
Jan 14, 2022 -

Herb Chambers BMW of Boston responded

Wow, thank you so much for this wonderful review! We're honored to have you as a Herb Chambers BMW of Boston customer and look forward to seeing you next time!

...
54
...