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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,001 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,001 Reviews of Herb Chambers BMW of Boston - Service Center
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March 14, 2022
Service took way too long! No updates while waiting. Only needed an estimate on the work the car needed and it took 5 hours. No one even told us when the car was ready. We No updates while waiting. Only needed an estimate on the work the car needed and it took 5 hours. No one even told us when the car was ready. We had to find the service rep on our own. When car was ready it took 45 minutes to bring it out. When car was finally brought out they left it parked up a hill instead of bringing it to the door which they said they would do. More
by Abeckford45
Employees Worked With
Joel Colon
March 08, 2022
Poor service: called Uber for me as car was ready, then acted surprised when I arrived and made me wait 20 min for someone to go get the car. Also erased all radio presets. acted surprised when I arrived and made me wait 20 min for someone to go get the car. Also erased all radio presets. More
by Unhappy customer
Employees Worked With
No idea
March 05, 2022
Very professional, very knowledgeable, and very nice! ! A pleasure to deal with them!! Unlike any dealership! ! A pleasure to deal with them!! Unlike any dealership! More
by annabeth10b
Employees Worked With
March 04, 2022
James gibbons in service has done great job for me for over 6 yrs of service on my bmw over 6 yrs of service on my bmw More
by Kp
Employees Worked With
March 04, 2022
Decent prices. Quite knowledgeable on the cars they sell and good guide. Can improve on following up with customers more diligently Quite knowledgeable on the cars they sell and good guide. Can improve on following up with customers more diligently More
by Prince
Employees Worked With
March 01, 2022
I brought my car in to the dealership for service, and Jurell Benton was my service advisor. He was great! Friendly, attentive, and super fast in processing my request! Jurell kept me informed and I enjoy Jurell Benton was my service advisor. He was great! Friendly, attentive, and super fast in processing my request! Jurell kept me informed and I enjoyed working with him. More
by BREN
Employees Worked With
Jurell Benton
February 28, 2022
The service department treated me well as a tow in first time customer, they kept me updated with time of arrival of parts and when repairs would be completed, and the repair was completed for the quoted am time customer, they kept me updated with time of arrival of parts and when repairs would be completed, and the repair was completed for the quoted amount . More
by danvitekhinckley
Employees Worked With
February 28, 2022
Phenomenal service experience. The car was fixed earlier than anticipated and at a completed price that was less than anticipated. Competent and pleasant staff. If you need your The car was fixed earlier than anticipated and at a completed price that was less than anticipated. Competent and pleasant staff. If you need your BMW serviced, which is inevitable, this is the right place. More
by chukker
