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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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March 01, 2022

Good service staff with Samik. He’s able to get you in and out as fast as they could. As I was in a rush. More

by Leee159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
Mar 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We're glad Samik & the team were able to make your visit a quick one and we hope to see you again next time here at Herb Chambers BMW of Boston!

March 01, 2022

I brought my car in to the dealership for service, and Jurell Benton was my service advisor. He was great! Friendly, attentive, and super fast in processing my request! Jurell kept me informed and I enjoy More

by BREN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Mar 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We're happy to hear you enjoyed working with Jurell and we'll be sure to pass along these kind comments to him. Thanks for visiting Herb Chambers BMW of Boston. We hope to see you again next time!

February 28, 2022

The service department treated me well as a tow in first time customer, they kept me updated with time of arrival of parts and when repairs would be completed, and the repair was completed for the quoted am More

by danvitekhinckley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers BMW of Boston responded

We do our best to keep our customers informed and cared for, so we appreciate the feedback and for coming to Herb Chambers BMW of Boston for your service needs! Thanks again!

February 28, 2022

Phenomenal service experience. The car was fixed earlier than anticipated and at a completed price that was less than anticipated. Competent and pleasant staff. If you need your More

by chukker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julieth, Daniel Blash
Mar 02, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful review! We appreciate you trusting the Herb Chambers BMW of Boston team with your vehicle and hope to see you again next time!

February 24, 2022

Joel in Service in terrific and easy to deal with. I was very impressed with the communication and promptness that he and the other employees showed More

by kinross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Feb 25, 2022 -

Herb Chambers BMW of Boston responded

Thank you so much for the wonderful feedback! We're thrilled to hear John & the team provided you with such excellent service and we hope to see you again next time here at Herb Chambers BMW of Boston!

February 23, 2022

Speaking only of Matt Krappe who runs the service department, I can say that I will not bring my cars anywhere else for service. More

by woodsy.nyles
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
Feb 24, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience working with Matt at Herb Chambers BMW of Boston! We're honored to have you as a loyal customer!

February 22, 2022

Very friendly, fast, knowledgeable with excellent customer service. Julieth was a pleasure to work with - extremely helpful and responsive. She went above and beyond to help facilitate the process an More

by SMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julieth Pineros
Feb 23, 2022 -

Herb Chambers BMW of Boston responded

We're glad to hear it! We appreciate your great feedback and five-star rating! Our team looks forward to seeing you next time!

February 14, 2022

Fantastic, outstanding and excellent customer service across the board. Without a doubt I believe BMW of Boston is the Best. I brought my baby BMW X5 on Jan 2022, and I was pleased with Mr. Matt Krappe More

by louayawadh
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Herb Chambers BMW of Boston responded

We're happy Matt could give you such great care during your trip to our service center! Thank you for trusting in the Herb Chambers BMW of Boston team to provide five-star care each time, Louay! We look forward to seeing you at your next appointment!

February 14, 2022

This dealership takes for me 5:30 hours to complete the oil change and break fluid . More

by Halynaklyuchak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers BMW of Boston responded

We understand your frustration and appreciate your patience during staffing concerns. Please don't hesitate to reach out to me to discuss this experience if you're interested. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

February 10, 2022

Very friendly, thorough, professional from start to finish. Always a good experience—from the technicians to the service managers, I feel confident in the service they provide. Thank More

by Amy.sadowsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Feb 10, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your confidence in the Herb Chambers BMW of Boston team, Amy! We're grateful for your support and look forward to your next visit!

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