Herb Chambers BMW of Boston - Service Center

Top service. Please tell site, very professional , on time and all the required work was done Please tell site, very professional , on time and all the required work was done More

I was told on the phone that the service to my car would take 1 hour, 2 hours max. When I arrived I was told that information was incorrect and that it would actually take 3+ hours, which was very inconveni take 1 hour, 2 hours max. When I arrived I was told that information was incorrect and that it would actually take 3+ hours, which was very inconvenient. Car wasn’t cleaned well when I received it back. I was told I’d be reimbursed for my Uber back to the dealership, but I haven’t heard anything since. I could go on….Wasn’t a great experience, I likely will go to another BMW dealership in the future. More

Great service but using the web site to get the appointment was a bit tricky. When I left the tire pressure had not been reset so the warning stayed on my display until I could clear it. I used cou appointment was a bit tricky. When I left the tire pressure had not been reset so the warning stayed on my display until I could clear it. I used coupons sent by the dealership so I got a great value! More

They ate the best! They listen to the customer and truly respect the customer The technicians are so knowledgeable and know how yo assess snd gix any problem or issue They listen to the customer and truly respect the customer The technicians are so knowledgeable and know how yo assess snd gix any problem or issue with the car! Salespeople and service people ate great too Abd jetp customer updated More

Great people to deal with they’re not all about making money but making the customer happy, The GM and all the service advisers are wonderful. I will definitely bring my vehicle there again hands down. Th money but making the customer happy, The GM and all the service advisers are wonderful. I will definitely bring my vehicle there again hands down. Thanks guys More

Excellent service all around. Work was completed on time correctly and for the price quoted. My service manager was prompt in answering any questions I had. Work was completed on time correctly and for the price quoted. My service manager was prompt in answering any questions I had. More

Great people… They’re willing to work with you with whatever needs you my have whatever needs you my have More

Excellent service on 3/16/2022. The job was good. The rep repairs was excellent. The job was good. The rep repairs was excellent. More

I’ve arrived around 7am to get my car serviced. It was quiet busy and there was only one service advisor available(James Gibson) . He was a overwhelmed and frustrated since there was a long line. A It was quiet busy and there was only one service advisor available(James Gibson) . He was a overwhelmed and frustrated since there was a long line. Anyways I asked him a few questions in regards to service. He seem very agitated that I was asking him some clarification questions then proccee to say “ if you know all the answers why are you asking” totally unprofessional and rude. In the future I will be bringing my car somewhere else to be serviced. More

Service took way too long! No updates while waiting. Only needed an estimate on the work the car needed and it took 5 hours. No one even told us when the car was ready. We No updates while waiting. Only needed an estimate on the work the car needed and it took 5 hours. No one even told us when the car was ready. We had to find the service rep on our own. When car was ready it took 45 minutes to bring it out. When car was finally brought out they left it parked up a hill instead of bringing it to the door which they said they would do. More