Herb Chambers BMW of Boston - Service Center

Prompt, professional response to service requirements. Sam was knowledgeable and responsive. Everything was done timely. Car returned clean and in great shape. Sam was knowledgeable and responsive. Everything was done timely. Car returned clean and in great shape. More

Great experience as always, service staff knowledgeable and friendly. Estimated wait time was spot on! and friendly. Estimated wait time was spot on! More

Service was very good. My appointment was right on time and Samir kept me informed throughout the process. The Lyft option for going home and coming back was very welcome. My appointment was right on time and Samir kept me informed throughout the process. The Lyft option for going home and coming back was very welcome. Nice perk! More

I have been communicating with Matt Krappe when I have service questions about my bmw 3 series and he has been very helpful. Not only is he detailed in his email, his response time is great! I typically d service questions about my bmw 3 series and he has been very helpful. Not only is he detailed in his email, his response time is great! I typically don’t write reviews, but wanted to write one for Matt since his service has been amazing! More

Recently brought in my BWM for service and had a fantastic experience with Jurell at Herb Chambers BMW or Boston. Jurell was super communicative, friendly and provided great service. Highly recommen fantastic experience with Jurell at Herb Chambers BMW or Boston. Jurell was super communicative, friendly and provided great service. Highly recommend the service department at BMW of Boston! More

I just had my service done with Henrique. I actually had to follow up with him immediately, after I thought I had my service done with someone else, I’m very glad that I did. He is very profe I actually had to follow up with him immediately, after I thought I had my service done with someone else, I’m very glad that I did. He is very professional friendly and he did a great job on my vehicle. He answered to all of my questions and took care of everything, also he provided me an important information about my vehicle that I wasn’t even aware of. I really appreciate what he did, I will be recommending him to a friends and definitely scheduling my next service with him. Thank you, Henrique Santos! More

Prices are WAY too high! Blah, blah, blah, blah! The demand that the comment is 25 words is infuriating! Blah, blah, blah, blah! The demand that the comment is 25 words is infuriating! More

Brad, the service consultant, was very helpful and communicated with me effectively about when the car would be done and be picked up! communicated with me effectively about when the car would be done and be picked up! More

Always responsive, informative. Nice touch with sending videos of inspection and work. Obviously busy, but impressed with response. Nice touch with sending videos of inspection and work. Obviously busy, but impressed with response. More

Car should have been ready on same day of appointment but had to leave it overnight, which was inconvenient. Was promised a call by noon with status but no call came (advisor allegedly had emergency but why had to leave it overnight, which was inconvenient. Was promised a call by noon with status but no call came (advisor allegedly had emergency but why didn’t someone else call me?) Finally get call at 3:15, car is ready. At 4:30, I’m still waiting- no car. And invoice with service charges was incorrect, overcharging me $250. Good thing I checked.Ruined my weekend.. Not the first time I have had issues with this service department. But it will be the last. More