Back

Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

Sort by
April 21, 2022

I just had my service done with Henrique. I actually had to follow up with him immediately, after I thought I had my service done with someone else, I’m very glad that I did. He is very profe More

by maratantonyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Herb Chambers BMW of Boston responded

Mara, we are so pleased to hear that Henrique and the team at Herb Chambers BMW of Boston can take great care of you! Thank you so much for your kind words!

April 19, 2022

Prices are WAY too high! Blah, blah, blah, blah! The demand that the comment is 25 words is infuriating! More

by Georbenn1887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Daniel Blash
Apr 21, 2022 -

Herb Chambers BMW of Boston responded

Hello - thank you for sharing your experience. I'm sorry to learn we didn't provide you with a better experience, and if you wish to discuss this further, feel free to reach out. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Apr 23, 2022 -

Georbenn1887 responded

I am not particularly price sensitive, but the service prices I paid on my last visit were high enough to get me to consider exploring my non-Herb Chambers BMW purchasing and servicing options. I will let you know what I find. Additional complaint: I paid about $135,000 for my 750. About $7,000 of that price was for "no flat" tires. You can check the record, but I think I have replaced at least six tires, paying a price between $600 and $750 each time. I have also needed to pay towing charges several times because this "magnificent machine" does not include a spare tire! My conclusion (politely stated): "No flat" tires are not well suited for the pot holes in New England. Several months ago I explored the possibility of trading in my car for a new car and learned in that process that the trade in value at Herb Chambers would be decremented several thousand dollars because the car has "no flat" tires. May I be so bold as to assert that charging me a premium for "no flat" tires when I purchased the car and then trying to "penalize me" for buying them when I am buying my next car is not a good way to build customer loyalty.

April 15, 2022

Brad, the service consultant, was very helpful and communicated with me effectively about when the car would be done and be picked up! More

by Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Michael
Apr 19, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback, Christina! We're happy to hear Brad took excellent care of you and we'll be sure to share these kind comments with him. Thanks for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

April 02, 2022

Car should have been ready on same day of appointment but had to leave it overnight, which was inconvenient. Was promised a call by noon with status but no call came (advisor allegedly had emergency but why More

by Jml51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Viglione
Apr 18, 2022 -

Herb Chambers BMW of Boston responded

I’m sorry to read about your experience and would love the opportunity to correct what went wrong. I am addressing this with my team to ensure this doesn’t happen in the future. Please reach out to me directly, so we can find a resolution that works for us all. Thank you, Melissa Steffy, General Manager, msteffy@herbchambers.com

April 02, 2022

Always responsive, informative. Nice touch with sending videos of inspection and work. Obviously busy, but impressed with response. More

by paulmctague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! Your business is greatly appreciated by all of us here at Herb Chambers BMW of Boston and we hope to see you again next time!

April 01, 2022

Top service. Please tell site, very professional , on time and all the required work was done More

by KFALCHUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your kind feedback and for your patronage. This is precisely what we aim for at Herb Chambers BMW of Boston. We hope we have the opportunity to serve you again in the future!

March 24, 2022

I was told on the phone that the service to my car would take 1 hour, 2 hours max. When I arrived I was told that information was incorrect and that it would actually take 3+ hours, which was very inconveni More

by bmwowner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joel
Apr 08, 2022 -

Herb Chambers BMW of Boston responded

Reading about your experience with our service team is disappointing. It appears the communication could have been clearer throughout. We hope you will consider giving us an opportunity to regain your trust. Please contact me at your earliest convenience so we can sort out all that is outstanding. Thank you, Melissa Steffy, General Manager – msteffy@herbchambers.com

March 22, 2022

Great service but using the web site to get the appointment was a bit tricky. When I left the tire pressure had not been reset so the warning stayed on my display until I could clear it. I used cou More

by UConn.kath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the review and feedback - we will make sure it gets passed along to our team. We appreciate your business and hope we can be of service to you again in the future!

March 22, 2022

They ate the best! They listen to the customer and truly respect the customer The technicians are so knowledgeable and know how yo assess snd gix any problem or issue More

by Dausy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julieth in setvice
Mar 23, 2022 -

Herb Chambers BMW of Boston responded

We are so proud to hear that you had such a great time working with our team at Herb Chambers BMW of Boston! Thank you so much.

March 22, 2022

Great people to deal with they’re not all about making money but making the customer happy, The GM and all the service advisers are wonderful. I will definitely bring my vehicle there again hands down. Th More

by Poomad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Mar 23, 2022 -

Herb Chambers BMW of Boston responded

We are so proud to hear that our team at Herb Chambers BMW of Boston can take great care of you! Thank you so much for your loyalty!

...
51
...