Herb Chambers BMW of Boston - Service Center

I just had my service done with Henrique. I actually had to follow up with him immediately, after I thought I had my service done with someone else, I’m very glad that I did. He is very profe I actually had to follow up with him immediately, after I thought I had my service done with someone else, I’m very glad that I did. He is very professional friendly and he did a great job on my vehicle. He answered to all of my questions and took care of everything, also he provided me an important information about my vehicle that I wasn’t even aware of. I really appreciate what he did, I will be recommending him to a friends and definitely scheduling my next service with him. Thank you, Henrique Santos! More

Prices are WAY too high! Blah, blah, blah, blah! The demand that the comment is 25 words is infuriating! Blah, blah, blah, blah! The demand that the comment is 25 words is infuriating! More

Brad, the service consultant, was very helpful and communicated with me effectively about when the car would be done and be picked up! communicated with me effectively about when the car would be done and be picked up! More

Car should have been ready on same day of appointment but had to leave it overnight, which was inconvenient. Was promised a call by noon with status but no call came (advisor allegedly had emergency but why had to leave it overnight, which was inconvenient. Was promised a call by noon with status but no call came (advisor allegedly had emergency but why didn’t someone else call me?) Finally get call at 3:15, car is ready. At 4:30, I’m still waiting- no car. And invoice with service charges was incorrect, overcharging me $250. Good thing I checked.Ruined my weekend.. Not the first time I have had issues with this service department. But it will be the last. More

Always responsive, informative. Nice touch with sending videos of inspection and work. Obviously busy, but impressed with response. Nice touch with sending videos of inspection and work. Obviously busy, but impressed with response. More

Top service. Please tell site, very professional , on time and all the required work was done Please tell site, very professional , on time and all the required work was done More

I was told on the phone that the service to my car would take 1 hour, 2 hours max. When I arrived I was told that information was incorrect and that it would actually take 3+ hours, which was very inconveni take 1 hour, 2 hours max. When I arrived I was told that information was incorrect and that it would actually take 3+ hours, which was very inconvenient. Car wasn’t cleaned well when I received it back. I was told I’d be reimbursed for my Uber back to the dealership, but I haven’t heard anything since. I could go on….Wasn’t a great experience, I likely will go to another BMW dealership in the future. More

Great service but using the web site to get the appointment was a bit tricky. When I left the tire pressure had not been reset so the warning stayed on my display until I could clear it. I used cou appointment was a bit tricky. When I left the tire pressure had not been reset so the warning stayed on my display until I could clear it. I used coupons sent by the dealership so I got a great value! More

They ate the best! They listen to the customer and truly respect the customer The technicians are so knowledgeable and know how yo assess snd gix any problem or issue They listen to the customer and truly respect the customer The technicians are so knowledgeable and know how yo assess snd gix any problem or issue with the car! Salespeople and service people ate great too Abd jetp customer updated More

Great people to deal with they’re not all about making money but making the customer happy, The GM and all the service advisers are wonderful. I will definitely bring my vehicle there again hands down. Th money but making the customer happy, The GM and all the service advisers are wonderful. I will definitely bring my vehicle there again hands down. Thanks guys More