Herb Chambers BMW of Boston - Service Center

I’ve never had a complaint before about this service department but sorry to say this time wasn’t the best. No complaints about the work done or the people I spoke to but the main thing was my car was t department but sorry to say this time wasn’t the best. No complaints about the work done or the people I spoke to but the main thing was my car was towed in there on Saturday around 6 pm. I got a call Saturday morning telling me they couldn’t find my keys. Asked if I had a spare set nd I told them I would look. He said would call me back in 25 minutes and they would order a spare in the meantime. I finally called them back at 6 pm assuming they found my keys. They said no and had ordered a new one and it would b there on Tuesday. Never heard from you Tuesday and keys were never found and car wasn’t ready. Wednesday round noon saying keys found and car would be ready shortly.,I must say they delivered my car and picked up loaner from my house. So that is what happened. I don’t see how my keys could get lost and there was a lack of communication on updates.,I still think this is a great dealership and even though leased my car from Sudbury this is the 2nd BMW I’ve had serviced there. I plan on buying this car and hope this experience was just a one time thing and I hope to continue using your dealership for service. More

I brought my car in for an oil change and multipoint inspection (which I do twice a year) ..made my appt requesting Sam Dias..he is the only person I will see for any appt..I called to confirm my appt inspection (which I do twice a year) ..made my appt requesting Sam Dias..he is the only person I will see for any appt..I called to confirm my appt with Sam, and learned he was on vacation..so I changed my appt to the following week when he would be back..I count on Sam for his friendliness, honesty and integrity ..he has excellent follow through should I need to know anything about my car.. I aways feel welcomed by Sam..know that he is a complete asset to the BMW dealership..thanks Sam! More

This dealership is always great. Staff is prompt, courteous & keeps you up dated about whats going on. Staff is prompt, courteous & keeps you up dated about whats going on. More

I recently had an accident with my 5 series. I called service at Herb Chambers BMW. Luckily Samuel was there. He immediately sent a valet to help me. The tire was blown, so he called a tow t I called service at Herb Chambers BMW. Luckily Samuel was there. He immediately sent a valet to help me. The tire was blown, so he called a tow truck. He was a game changer. The service techs there are incredible. Thanks so much for your help. More

Very efficient and friendly staff. Love the video of suggested repairs and the Lyft service. Love the video of suggested repairs and the Lyft service. More

Outstanding service . Knowledgeable staff answer questions in straightforward manner. Always patient and courteous! I believe advisors are honest! Knowledgeable staff answer questions in straightforward manner. Always patient and courteous! I believe advisors are honest! More

Two reasons why I feel safe on the road: 1. Driving my BMW X.3 2. Having Matt Krappe as my service manager. Simple as that, he’s the best!! Wish I was smart enough to land at BMW Bost Driving my BMW X.3 2. Having Matt Krappe as my service manager. Simple as that, he’s the best!! Wish I was smart enough to land at BMW Boston earlier in life. Nonetheless, couldn’t be happier being part of the family now! Thank you Matt!! More

Great service. Staff is professional, kept me informed on status of my vehicle service. Accommodated my needs. Staff is professional, kept me informed on status of my vehicle service. Accommodated my needs. More

Prompt efficient service. Video of car inspection is a cool tool to send to car owner. Pleasant staff. Returned a clean car. Video of car inspection is a cool tool to send to car owner. Pleasant staff. Returned a clean car. More

From start to finish thee dealership was a problem. I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said they arranged for a Lyft and that someone would be there after hours. I never received notification for Lyft confirmation and when I arrived at the dealership with the tow truck no one was there except a sales rep. I knocked several times at the door he ignored me. He eventually came to the door. I explained the situation to him and also explained that I lived 50 miles away. He told me “I don’t arrange Lyfts”. Again explained to him that I was now stranded in Boston. “I don’t do Lyfts and I’m going home.” I had to call a friend to come from Southern Mass. to drive to Boston and give me a ride home. I was stranded there until 9pm. Until my friend arrived. I spoke to a service rep the next morning, explained the situation to him, he sent me to his managers voicemail. The manager never called me. But a service rep texted me. Essentially telling me that there was nothing they could do. He then sent me a screen shot of the Lyft reservation. I told him I never received it. He then told me that the sales rep was not responsible for anything. I told him that if I were in the sales reps position I would have at least offer to call the service rep to get some info regarding the situation with the Lyft. I later got a half hearted apology and “the manger will speak to the sales person for NOT THINKING OUTSIDE THE BOX”. Good customer service is outside the box thinking. When I picked up the car i also met with resistance from my service rep, questioning what I was saying about the problem with the car. Overall, very unhappy with the poor customer service of Herb Chambers of Boston. Once the sale is over, so is the customer service. More