Herb Chambers BMW of Boston - Service Center

Outstanding service . Knowledgeable staff answer questions in straightforward manner. Always patient and courteous! I believe advisors are honest! Knowledgeable staff answer questions in straightforward manner. Always patient and courteous! I believe advisors are honest! More

Two reasons why I feel safe on the road: 1. Driving my BMW X.3 2. Having Matt Krappe as my service manager. Simple as that, he’s the best!! Wish I was smart enough to land at BMW Bost Driving my BMW X.3 2. Having Matt Krappe as my service manager. Simple as that, he’s the best!! Wish I was smart enough to land at BMW Boston earlier in life. Nonetheless, couldn’t be happier being part of the family now! Thank you Matt!! More

Great service. Staff is professional, kept me informed on status of my vehicle service. Accommodated my needs. Staff is professional, kept me informed on status of my vehicle service. Accommodated my needs. More

Prompt efficient service. Video of car inspection is a cool tool to send to car owner. Pleasant staff. Returned a clean car. Video of car inspection is a cool tool to send to car owner. Pleasant staff. Returned a clean car. More

From start to finish thee dealership was a problem. I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said they arranged for a Lyft and that someone would be there after hours. I never received notification for Lyft confirmation and when I arrived at the dealership with the tow truck no one was there except a sales rep. I knocked several times at the door he ignored me. He eventually came to the door. I explained the situation to him and also explained that I lived 50 miles away. He told me “I don’t arrange Lyfts”. Again explained to him that I was now stranded in Boston. “I don’t do Lyfts and I’m going home.” I had to call a friend to come from Southern Mass. to drive to Boston and give me a ride home. I was stranded there until 9pm. Until my friend arrived. I spoke to a service rep the next morning, explained the situation to him, he sent me to his managers voicemail. The manager never called me. But a service rep texted me. Essentially telling me that there was nothing they could do. He then sent me a screen shot of the Lyft reservation. I told him I never received it. He then told me that the sales rep was not responsible for anything. I told him that if I were in the sales reps position I would have at least offer to call the service rep to get some info regarding the situation with the Lyft. I later got a half hearted apology and “the manger will speak to the sales person for NOT THINKING OUTSIDE THE BOX”. Good customer service is outside the box thinking. When I picked up the car i also met with resistance from my service rep, questioning what I was saying about the problem with the car. Overall, very unhappy with the poor customer service of Herb Chambers of Boston. Once the sale is over, so is the customer service. More

Prompt, professional response to service requirements. Sam was knowledgeable and responsive. Everything was done timely. Car returned clean and in great shape. Sam was knowledgeable and responsive. Everything was done timely. Car returned clean and in great shape. More

Great experience as always, service staff knowledgeable and friendly. Estimated wait time was spot on! and friendly. Estimated wait time was spot on! More

Service was very good. My appointment was right on time and Samir kept me informed throughout the process. The Lyft option for going home and coming back was very welcome. My appointment was right on time and Samir kept me informed throughout the process. The Lyft option for going home and coming back was very welcome. Nice perk! More

I have been communicating with Matt Krappe when I have service questions about my bmw 3 series and he has been very helpful. Not only is he detailed in his email, his response time is great! I typically d service questions about my bmw 3 series and he has been very helpful. Not only is he detailed in his email, his response time is great! I typically don’t write reviews, but wanted to write one for Matt since his service has been amazing! More

Recently brought in my BWM for service and had a fantastic experience with Jurell at Herb Chambers BMW or Boston. Jurell was super communicative, friendly and provided great service. Highly recommen fantastic experience with Jurell at Herb Chambers BMW or Boston. Jurell was super communicative, friendly and provided great service. Highly recommend the service department at BMW of Boston! More