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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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December 24, 2024

Mark Ravin continues to go above and beyond to make sure his customers are satisfied More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Dec 24, 2024 -

Herb Chambers BMW of Boston responded

We're glad you had such a wonderful experience with Mark and the team! Thank you for choosing Herb Chambers BMW of Boston!

December 21, 2024

At first everything is wonderful but once you commit to having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fa More

by morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Morris, I apologize for the drop in communication and any rudeness you experienced. We strive to provide consistent service throughout your experience with us, and it's disappointing to hear we fell short. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

December 21, 2024

Very thorough and polite. My first time here and didn’t know they offer uber service to take you to place. Thank you Jurell! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your review, Eric! We're pleased that Jurell earned your 5-stars! We look forward to seeing you next time at Herb Chambers BMW of Boston!

December 20, 2024

As usual, Samik showed professionalism and compassion while dealing with my situation. He is the best service advisor I’ve ever had. More

by shahinou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Shahinou, we're delighted to hear that Samik provided you with exceptional service at Herb Chambers BMW of Boston. We look forward to serving you again! Have a great ride!

December 18, 2024

Everyone here is A+…honestly. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Herb Chambers BMW of Boston responded

Dave, we're delighted to hear that your experiences at Herb Chambers BMW of Boston have been consistently positive! Thank you for recognizing our team's efforts. We look forward to continuing to serve you in the future!

December 17, 2024

I have had a working relationship with Herb Chambers BMW of Boston for well over 15 years involving both sales and service. Each experience and interaction has been nothing but professional, honest and ple More

by AOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in the intake area of the dealership - always courteous, patient and accommodating
Dec 17, 2024 -

Herb Chambers BMW of Boston responded

Thank you for your continued trust in Herb Chambers BMW of Boston over the years! We're delighted to hear that James and our service team have consistently provided professional and honest experiences. It's great knowing we can offer peace of mind with both our work quality and loaner vehicle services. We look forward to assisting you with any future needs!

December 15, 2024

Great service from making appt to drop off to great loaner car, excellent work done, and clean up of car. More

by sandktahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that you had a seamless experience with us at Herb Chambers BMW of Boston, from appointment scheduling to receiving your loaner car. Thank you for the kind words and support!

December 14, 2024

Service and communication was efficient and satisfactory. Information provided was accurate and recommendations were reasonable. More

by sherrbeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Dec 16, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear you received excellent service from our team here at Herb Chambers BMW of Boston. Thank you for your feedback!

December 13, 2024

Julie is amazing! We have been happy with the service at Herb Chambers BMW and satisfied with their team! More

by U.Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
Dec 13, 2024 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience working with Julie at Herb Chambers BMW of Boston! We look forward to seeing you next time!

December 05, 2024

This is the greatest dealership in the world. Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice p More

by carservicerating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the glowing review! We're delighted to hear that our team at Herb Chambers BMW of Boston made your experience so positive and accommodating. It's great knowing Matt, Melissa, Iris, Albert, and everyone else provided top-notch service. We look forward to assisting with any future needs!

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