Herb Chambers BMW of Boston - Service Center
Boston, MA
985 Reviews of Herb Chambers BMW of Boston - Service Center
At first everything is wonderful but once you commit to having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fa having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fair I think they were new More
Everyone here is A+…honestly. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. More
I have had a working relationship with Herb Chambers BMW of Boston for well over 15 years involving both sales and service. Each experience and interaction has been nothing but professional, honest and ple of Boston for well over 15 years involving both sales and service. Each experience and interaction has been nothing but professional, honest and pleasant. I have an older model BMW - one that requires a bit of tender loving care at times. My calls and inquiries to the service department, specifically James Gibbons, are answered promptly and always respectfully with no sense of rushing or impatience. Details of mechanical issues are explained clearly and realistic and reasonable cost estimates are provided. The exceptional quality of work performed on my cars provides me an invaluable sense of comfort for myself and my family. I would also like to mention the exceptional provision of a loaner vehicle which I am most appreciative. More
Great service from making appt to drop off to great loaner car, excellent work done, and clean up of car. loaner car, excellent work done, and clean up of car. More
This is the greatest dealership in the world. Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice p Sooo accommodating. The service is top notch. It’s a tough business and cars always break, and these guys make me feel better about it. What a nice place to do business. If you have a BMW, you will have to get it serviced. These guys are the best. So understanding and constantly deliver. Matt is the greatest. The rest of the team is great too. Melissa and iris and Albert too. What a great team. Go to them upset, and you’ll leave with your car fixed and happy. More