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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,000 Reviews

1,000 Reviews of Herb Chambers BMW of Boston - Service Center

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August 13, 2022

I was greeted warmly, moved efficiently through the process and received my car back in good shspe More

by tobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We appreciate you visiting us here at Herb Chambers BMW of Boston and hope to see you again next time. Take care!

August 12, 2022

Who’s in for three things regular service call I had a light on on the dashboard and I needed the cover to my gas cap. I wasn’t told until late afternoon that they had to order apart, and they wouldn’t be More

by Timconnolly85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t deal with any of these people
Aug 15, 2022 -

Herb Chambers BMW of Boston responded

Tim, thank you for taking the time to share your review. We apologize that we did not provide you with an efficient appointment, and would like the opportunity to discuss this further. Please send me an email at msteffy@herbchambers.com. Thanks, Melissa Steffy - General Manager

August 10, 2022

Very attentive service. Jurell was great; he heard everything I said. Highly recommend this location. More

by YP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell
Aug 10, 2022 -

Herb Chambers BMW of Boston responded

Thanks for the five stars! We're glad to hear that Jurell could assist you during your visit with us. We hope to see you back for all of your future auto needs! -Herb Chambers BMW of Boston

August 05, 2022

This dealership has consistently provided me with exemplary service for over seven years. Thank you for all your persistent hard work and diligent effort in helping me maintain the quality of my veh More

by c.baircucchiaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Aug 05, 2022 -

Herb Chambers BMW of Boston responded

Thanks for the five stars! We're honored to hear how your visit here at Herb Chambers BMW of Boston was such a positive one. We hope to see you back for all of your future auto needs!

August 05, 2022

Service appointment today and Higor and the team were fantastic. Waited for car and took exactly the time he said. Great service and attention. More

by ART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Herb Chambers BMW of Boston responded

Thanks for the five stars, Art! We're glad to hear how Higor and the team here at Herb Chambers BMW of Boston could assist you. We hope to see you back!

August 02, 2022

Took me in with minimal time notice and they did all I wanted. Great job More

by johnramey007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

It was our privilege to serve you! Thanks for the excellent feedback and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers BMW of Boston Team

August 02, 2022

Service communication was nonexistent for 5 days until I made contact on day 5 to find out status. Though inspection sticker was needed, it was not flagged nor done. More

by Paulpetracca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Blash
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience. We apologize for the lack of communication and will make sure this feedback is addressed with our team so that we can take steps to improve. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

July 31, 2022

The experience we have today with Herb Chamber BMW Boston are excellent. They are very respectful. The service is fast and solved the problem . More

by Linge.liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Aug 01, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience working with our team at Herb Chambers BMW of Boston! We look forward to seeing you next time!

July 29, 2022

Great service. Prompt and kept me informed throughout the process. My service manger Higor was extremely helpful. More

by utpal.gupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the excellent feedback! Higor & the team look forward to seeing you again next time here at Herb Chambers BMW of Boston!

July 26, 2022

Service department was efficient, communicative, and was able to correct a problem which a different dealership had tried to, but was unsuccessful More

by fmwalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers BMW of Boston responded

We're glad we could take care of that issue for you! Thank you for giving Herb Chambers BMW of Boston a chance to provide five-star care!

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