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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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August 02, 2022

Took me in with minimal time notice and they did all I wanted. Great job More

by johnramey007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

It was our privilege to serve you! Thanks for the excellent feedback and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers BMW of Boston Team

August 02, 2022

Service communication was nonexistent for 5 days until I made contact on day 5 to find out status. Though inspection sticker was needed, it was not flagged nor done. More

by Paulpetracca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Blash
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience. We apologize for the lack of communication and will make sure this feedback is addressed with our team so that we can take steps to improve. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

July 31, 2022

The experience we have today with Herb Chamber BMW Boston are excellent. They are very respectful. The service is fast and solved the problem . More

by Linge.liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Aug 01, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience working with our team at Herb Chambers BMW of Boston! We look forward to seeing you next time!

July 29, 2022

Great service. Prompt and kept me informed throughout the process. My service manger Higor was extremely helpful. More

by utpal.gupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the excellent feedback! Higor & the team look forward to seeing you again next time here at Herb Chambers BMW of Boston!

July 26, 2022

Service department was efficient, communicative, and was able to correct a problem which a different dealership had tried to, but was unsuccessful More

by fmwalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers BMW of Boston responded

We're glad we could take care of that issue for you! Thank you for giving Herb Chambers BMW of Boston a chance to provide five-star care!

July 24, 2022

My car‘s engine got overheated and we had it towed to BMW of Boston which was just 6 miles away. Higor, the service advisor was able to get the car looked at within an hour. The car was probably diagnosed an More

by Mboxbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We're happy Higor could expedite your vehicle's service and we'll be sure to pass along this kind feedback to him & the team. Take care and please don't hesitate to reach out if we can be of assistance again in the future!

July 24, 2022

I visited this Dealership on July 23rd and had the pleasure of interacting with Higor Teixeira. He was super nice and easy to have a genuine conversation. He was very helpful and honest with recommend More

by Bajan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers BMW of Boston responded

Wow, thank you so much for the kind review! We appreciate you visiting us here at Herb Chambers BMW of Boston and can't wait to share this wonderful feedback with Higor & the team. Take care and we'll see you next time!

July 21, 2022

Great experience with Higor in Service. He was attentive about the service issues and also was able to give me some input on my end-of-lease process. More

by lkanganis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Herb Chambers BMW of Boston responded

Thanks for the five stars! We're happy to hear how Higor could assist you during your time with us here at Herb Chambers BMW of Boston. We hope to see you back for all of your future automotive needs!

July 20, 2022

This was my first time and I will say they are great and I will bring my car back the again for any other service needs More

by Elson-usa
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
Jul 21, 2022 -

Herb Chambers BMW of Boston responded

We're thrilled that you're visit went so well and that you feel comfortable returning for service at Herb Chambers BMW of Boston! Thank you for the great review!

July 16, 2022

Good dealership. Best volume dealer in Boston so if you looking for a special car -this is a place to go. Pretty honest and knowledgeable sales people. Most convenie More

by Ilyam4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik in service was great
Jul 18, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! We're honored to receive your support and look forward to your next visit with us here at Herb Chambers BMW of Boston!

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