Herb Chambers BMW of Boston - Service Center

Great service…Higor was very helpful in explaining everything and the options available to me everything and the options available to me More

Everybody was very helpful and professional! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! More

Samir — and the whole team at Herb Chambers — are spectacular. I really appreciate the great service they provide. spectacular. I really appreciate the great service they provide. More

Matt, the Service Director at Herb Chambers BMW, handled the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. More

Rude service rep deceptive pricing and runs off customer s if they don’t comply with the shake down s if they don’t comply with the shake down More

My first experience with this dealership and it could not have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove servic have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove service! I live in NY and have had BMW’s for the past 15 Years- this was by far the easiest and most accommodating experience having my car serviced! Thank you to the team who helped! More

An excellent service experience- friendly, courteous, fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. More

Matt Krappe is the best Service Manager around! He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends are so glad we know him and have complete trust in him to have our BMWs serviced. He is also very knowledgeable about mechanics and maintenance providing cost effective and excellence advice. I hope Matt is my Service Manager for many years to come! More

I confess to being conflicted on this review. I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service wa I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service was no longer employed there when that one year came up. James took care of everything and even discounted the price of service for me. The work was estimated at 2 hours and took 4 but that's the way with everything these days, not tragic. My issue was that my car had the original manuals along with some personal papers in a black leather holder in my glove box that disappeared while they had the car in their possession. I was promised it would be replaced (minus my personal papers) but in a month I've heard and received nothing. That someone there would take my stuff tells me that if I go back I can't leave anything of any value in the car. That I was promised a replacement and have been forgotten means I can't trust them, but the work they did on the car itself was certainly satisfactory and the car was clean when returned. More

Excellent car and customer service. Higor was great as usual. Through review of all car issues. Higor was great as usual. Through review of all car issues. More