Herb Chambers BMW of Boston - Service Center

Rude service rep deceptive pricing and runs off customer s if they don’t comply with the shake down s if they don’t comply with the shake down More

An excellent service experience- friendly, courteous, fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. More

Matt Krappe is the best Service Manager around! He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends are so glad we know him and have complete trust in him to have our BMWs serviced. He is also very knowledgeable about mechanics and maintenance providing cost effective and excellence advice. I hope Matt is my Service Manager for many years to come! More

I confess to being conflicted on this review. I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service wa I was promised a free service when I bought the car at Herb Chambers Jaguar a year earlier but every key employee involved in the sale or service was no longer employed there when that one year came up. James took care of everything and even discounted the price of service for me. The work was estimated at 2 hours and took 4 but that's the way with everything these days, not tragic. My issue was that my car had the original manuals along with some personal papers in a black leather holder in my glove box that disappeared while they had the car in their possession. I was promised it would be replaced (minus my personal papers) but in a month I've heard and received nothing. That someone there would take my stuff tells me that if I go back I can't leave anything of any value in the car. That I was promised a replacement and have been forgotten means I can't trust them, but the work they did on the car itself was certainly satisfactory and the car was clean when returned. More

Excellent car and customer service. Higor was great as usual. Through review of all car issues. Higor was great as usual. Through review of all car issues. More

James was great. the minute that I walked through the door he called me over to begin helping me. Very pleasant experience. the minute that I walked through the door he called me over to begin helping me. Very pleasant experience. More

James is always an attentive and knowledgeable Service Advisor. My only criticism of the service is that it takes a while to fetch the car when you have paid and are ready to leave. Advisor. My only criticism of the service is that it takes a while to fetch the car when you have paid and are ready to leave. More

Higor was a terrific service associate. The department had only one advisor which was unfortunate. He communicated in a timely fashion and was very professional The department had only one advisor which was unfortunate. He communicated in a timely fashion and was very professional More

Higor is always attentive and responsive. The herb chambers office provides great service, free Uber rides to and from the dealership, and quick turnaround. The herb chambers office provides great service, free Uber rides to and from the dealership, and quick turnaround. More

Very nice experience- attentive staff- patience and understanding. Who le work done as I requested. understanding. Who le work done as I requested. More