Herb Chambers BMW of Boston - Service Center

Great experience with Higor and the team. I continue to be impressed by the service department in Boston. I continue to be impressed by the service department in Boston. More

Dealership is always very helpful and knowledgeable. The service department is outstanding , always efficient and friendly! The service department is outstanding , always efficient and friendly! More

Excellent sales AND service. Had my 5 year old BMW serviced. Got a thorough review of the car including what needed to be done as well as other updates I might consider. Had my 5 year old BMW serviced. Got a thorough review of the car including what needed to be done as well as other updates I might consider. More

Great service, always does a good job with our BMW. Service is timely and the cost competitive compared to other dealerships. Service is timely and the cost competitive compared to other dealerships. More

James Gibbons, once again, took superb care of me and my car. He always gives me honest, straightforward advice, and the work is always done to the highest level. I also need to mention my sales representa car. He always gives me honest, straightforward advice, and the work is always done to the highest level. I also need to mention my sales representative, Hadi Eslami, who for many years has provided excellent sales experiences for each BMW that I have acquired through him. More

Recently did a 70k service on my 328xi and also needed a pair of tires and break pads. As always, Higor was excellent and patient in walking me through the service items that were urgently needed vs what c pair of tires and break pads. As always, Higor was excellent and patient in walking me through the service items that were urgently needed vs what could be postponed. He was also able to apply the latest email offers for service discounts that I had received. The waiting facilities were good and I was able to work there for four hours as I was waiting. It can get a little crowded due to others also wanting to work or have conference calls. More

VIP service all the way in every department for my BMW plug in hybrid. Very impressed. plug in hybrid. Very impressed. More

Extremely disappointed with the lack of respect for customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), statin customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), stating my car was ready. No one came to get me. I approached the checkout desk, and was told the car was being washed, they would come get me shortly. 20 minutes later no one comes to get me. I approach the checkout desk again, they still don’t have the paperwork, but finally after insisting, they print the paperwork, and tell me to wait, that the car would be brought out shortly. Well, the car had been sitting outside the garage for a while. I had to take down the customer wait yellow sign, and the plastic before someone came to retrieve it from me. I easily wasted over 20 minutes because no one had the decency to follow-up with me. Time is very precious. Just upsetting you do not care for your customers time. More

It was a regular maintenance appointment. Set up at time convenient to me & because it lasted nearly 3 hours - I got a loaner even though I did not book it in advance. The service team went o Set up at time convenient to me & because it lasted nearly 3 hours - I got a loaner even though I did not book it in advance. The service team went over & above my expectations in promptly accommodating my needs. Excellent service! More

James Gibbons is my service advisor. He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The techn He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The technician also noticed the bad motor mount and James was able to give me a bit discount on the work. Can I get an indy to do it for cheaper, for sure, but the experience and time saved are valuable to me as well. More