Back

Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

Sort by
October 18, 2022

Recently did a 70k service on my 328xi and also needed a pair of tires and break pads. As always, Higor was excellent and patient in walking me through the service items that were urgently needed vs what c More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your recommendation! We're so happy that Higor earned your 5-stars! We look forward to seeing you during your next appointment! -Herb Chambers BMW of Boston

October 13, 2022

VIP service all the way in every department for my BMW plug in hybrid. Very impressed. More

by JULIE.WOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Herb Chambers BMW of Boston responded

Thanks for the five stars, Julie! We hope to see you back here at Herb Chambers BMW of Boston for all of your future automotive needs!

October 12, 2022

Extremely disappointed with the lack of respect for customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), statin More

by LY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Herb Chambers BMW of Boston responded

Thank you for reaching out. I'm sorry to hear about the delay in getting your vehicle back to you and would like to extend our apologies for any frustration or inconvenience this experience may have caused. I will make sure the situation gets looked into with our team to ensure it doesn't happen again in the future. If you'd like to share anything further, please feel free to contact me directly. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 12, 2022

It was a regular maintenance appointment. Set up at time convenient to me & because it lasted nearly 3 hours - I got a loaner even though I did not book it in advance. The service team went o More

by MishaBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We appreciate you trusting the Herb Chambers BMW of Boston team with your vehicle's maintenance needs and look forward to serving you again next time. Take care!

October 11, 2022

James Gibbons is my service advisor. He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The techn More

by how0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing this fantastic feedback with us! We appreciate you trusting Herb Chambers BMW of Boston with your vehicle's service needs and are happy to hear that James & the team took such wonderful care of you during your visit. Take care and we'll see you next time!

October 08, 2022

Great service…Higor was very helpful in explaining everything and the options available to me More

by Ep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Herb Chambers BMW of Boston responded

Higor and the team are glad you had a positive visit to Herb Chambers BMW of Boston! Thank you for rating us five stars!

October 07, 2022

Everybody was very helpful and professional! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! More

by Drvolker.Herrmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell
Oct 10, 2022 -

Herb Chambers BMW of Boston responded

Thank you for visiting Herb Chambers BMW of Boston! We're happy to hear our team took great care of you and we hope we can be of service again in the future!

October 04, 2022

Samir — and the whole team at Herb Chambers — are spectacular. I really appreciate the great service they provide. More

by ewellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
Oct 05, 2022 -

Herb Chambers BMW of Boston responded

Thank you so much for taking the time to share this kind review! Samir & the team are honored to receive your support and look forward to your next visit with us here at Herb Chambers BMW of Boston!

September 30, 2022

Matt, the Service Director at Herb Chambers BMW, handled the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. More

by Olga P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Herb Chambers BMW of Boston responded

We're so glad Matt could assist you, Olga! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Boston Team

September 22, 2022

My first experience with this dealership and it could not have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove servic More

by martinisantonella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
samik
Sep 23, 2022 -

Herb Chambers BMW of Boston responded

Thank you for giving us the opportunity to earn your business! We're happy to hear you had a great experience with our team and hope we can be of service to you again in the future. Take care! - Herb Chambers BMW of Boston

...
44
...