Herb Chambers BMW of Boston - Service Center

Recently did a 70k service on my 328xi and also needed a pair of tires and break pads. As always, Higor was excellent and patient in walking me through the service items that were urgently needed vs what c pair of tires and break pads. As always, Higor was excellent and patient in walking me through the service items that were urgently needed vs what could be postponed. He was also able to apply the latest email offers for service discounts that I had received. The waiting facilities were good and I was able to work there for four hours as I was waiting. It can get a little crowded due to others also wanting to work or have conference calls. More

VIP service all the way in every department for my BMW plug in hybrid. Very impressed. plug in hybrid. Very impressed. More

Extremely disappointed with the lack of respect for customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), statin customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), stating my car was ready. No one came to get me. I approached the checkout desk, and was told the car was being washed, they would come get me shortly. 20 minutes later no one comes to get me. I approach the checkout desk again, they still don’t have the paperwork, but finally after insisting, they print the paperwork, and tell me to wait, that the car would be brought out shortly. Well, the car had been sitting outside the garage for a while. I had to take down the customer wait yellow sign, and the plastic before someone came to retrieve it from me. I easily wasted over 20 minutes because no one had the decency to follow-up with me. Time is very precious. Just upsetting you do not care for your customers time. More

It was a regular maintenance appointment. Set up at time convenient to me & because it lasted nearly 3 hours - I got a loaner even though I did not book it in advance. The service team went o Set up at time convenient to me & because it lasted nearly 3 hours - I got a loaner even though I did not book it in advance. The service team went over & above my expectations in promptly accommodating my needs. Excellent service! More

James Gibbons is my service advisor. He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The techn He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The technician also noticed the bad motor mount and James was able to give me a bit discount on the work. Can I get an indy to do it for cheaper, for sure, but the experience and time saved are valuable to me as well. More

Great service…Higor was very helpful in explaining everything and the options available to me everything and the options available to me More

Everybody was very helpful and professional! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! More

Samir — and the whole team at Herb Chambers — are spectacular. I really appreciate the great service they provide. spectacular. I really appreciate the great service they provide. More

Matt, the Service Director at Herb Chambers BMW, handled the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. More

My first experience with this dealership and it could not have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove servic have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove service! I live in NY and have had BMW’s for the past 15 Years- this was by far the easiest and most accommodating experience having my car serviced! Thank you to the team who helped! More