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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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November 03, 2022

Repeat customer several times over the last decade. Have had great experiences with them both in sales (4 times) and service (many more) More

by vp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Herb Chambers BMW of Boston responded

We're honored to receive your support! Thanks for trusting the Herb Chambers BMW of Boston team with your sales & service needs over the years - we look forward to serving you for many more!

October 31, 2022

Went in for a simple oil change. Took 2.5 hours with an appointment. Just too long!!! More

by Cart8796
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your honest review. We apologize that we did not provide you with a quicker appointment and hope that we can provide you with a quicker appointment next time.

Oct 31, 2022 -

Cart8796 responded

Thank you

October 28, 2022

Easy appointment And very helpful service person. I was sent a video of the review of the car and promptly informed about some additional issues that we had discussed. Excellent experience. More

by Mjstone929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to review your recent visit with the Herb Chambers BMW of Boston team! We appreciate the positive feedback and hope we have the opportunity to serve you again in the future!

October 27, 2022

Mark Raven in the service department is a super star . He is knowledgeable helpful and professional. I was in and out in just over an hour and that was because Mark was paying attention and kept a watchfu More

by dlgoldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Raven
Oct 27, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing! We're so happy that Mark and the rest of our team earned your 5-stars! We hope to see you next time at Herb Chambers BMW of Boston!

October 26, 2022

James was great to work with. He kept me informed throughout the day. I’m very happy with his efforts. More

by Garypcormierconsulting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Herb Chambers BMW of Boston responded

We appreciate you leaving James and the Herb Chambers BMW of Boston team this awesome review, Gary! We hope that you continue to feel confident returning to us for all your automotive needs! Thank you!

October 26, 2022

Great experience with Higor and the team. I continue to be impressed by the service department in Boston. More

by BrettCline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Herb Chambers BMW of Boston responded

Thank you for trusting Higor & the Herb Chambers BMW of Boston team with your business! We look forward to seeing you next time!

October 26, 2022

Dealership is always very helpful and knowledgeable. The service department is outstanding , always efficient and friendly! More

by Fran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your review, Fran! We're so happy that our service technicians earned your 5-star rating! -Herb Chambers BMW of Boston

October 25, 2022

Excellent sales AND service. Had my 5 year old BMW serviced. Got a thorough review of the car including what needed to be done as well as other updates I might consider. More

by skeurth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Herb Chambers BMW of Boston responded

We're so proud of our team for providing five-star care! Thank you for trusting us with your vehicle! - Herb Chambers BMW of Boston

October 21, 2022

Great service, always does a good job with our BMW. Service is timely and the cost competitive compared to other dealerships. More

by Happy.mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Herb Chambers BMW of Boston responded

Thank you for trusting the Herb Chambers BMW of Boston team with the care of your vehicle! We appreciate your support and look forward to seeing you at your next visit!

October 19, 2022

James Gibbons, once again, took superb care of me and my car. He always gives me honest, straightforward advice, and the work is always done to the highest level. I also need to mention my sales representa More

by JoeC7505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadi Eslami
Oct 19, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your review, Joe! We're so happy that James and Hadi provided you with an excellent purchase! We love having you as a customer and look forward to seeing you next time at Herb Chambers BMW of Boston!

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