Herb Chambers BMW of Boston - Service Center

Higor was great to deal with. He kept me informed all along the way with what was happening to my car. He kept me informed all along the way with what was happening to my car. More

Higor is my go to maintenance representative. He has always taken good care of me as a client & always doing his best to make sure my needs are accommodated. He has always taken good care of me as a client & always doing his best to make sure my needs are accommodated. More

They took about 30 min to bring my car. It was not wash nor vacuumed. It was not wash nor vacuumed. More

I recently had the pleasure of working with Hank and the service team at Herb Chambers BMW of Boston, and I have to say, they are exceptional. From start to finish, their dedication to providing outstanding service team at Herb Chambers BMW of Boston, and I have to say, they are exceptional. From start to finish, their dedication to providing outstanding service was evident. What I appreciated most about Hank and the team was their ability to truly listen to my needs and act with urgency. They took the time to understand my concerns and provided me with the information I needed to make informed decisions about my vehicle's maintenance. And throughout the entire process, they were always responsive and communicative, keeping me informed every step of the way. Overall, I couldn't be happier with the service I received at Herb Chambers BMW of Boston. Hank and his team are a true asset to the dealership, and I would recommend them to anyone looking for top-notch service and support. Thanks again for all your help! More

Higor does it all. Took care of all the translations, documents, lunch order and got my vehicle out quicklike. Took care of all the translations, documents, lunch order and got my vehicle out quicklike. More

At the time I made an appointment for my 1 year service on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it on my M55i, I was told it would take an hour. I called back a bit later to request a state inspection, and the person on the phone said they'd do it along with the one year service and the appointment would take an hour and a half. When I dropped the car off, I was told the service would take two hours, so I decided to wait. Mistake! After three hours waiting in the waiting area with no update, I inquired and was told there was a delay in car wash. I told them to forget the car wash and give me my car. When I got the invoice, I saw that they, in fact, did not do the promised state inspection. Unacceptable! More

Great service and professional staff. It is always a good experience with BMW Herb Chambers It is always a good experience with BMW Herb Chambers More

Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More

Without Matt assistances I would had got nothing done, with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Mat with dealing with coverage company to my BMW. The only reason I leave Randolph / Braintree Ma to do service with Chamber of Boston, is because of Matt! everyone else is great, but Matt is above the rest. Matt's understanding of the service the department and dealing with customer, again is by far top notch. Thanks Matt. More

Service is alway prompt and professional from the guys who take my car to the team at the service desk to service managers. James always takes great care of me who take my car to the team at the service desk to service managers. James always takes great care of me More