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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Herb Chambers BMW of Boston - Service Center
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May 25, 2023
With Higor is always easy to set up and appointment, or even an early morning walk-in for an oil change. He is a legend. Top notch service advisor. Very knowledgeable, always on point, and informative. even an early morning walk-in for an oil change. He is a legend. Top notch service advisor. Very knowledgeable, always on point, and informative. The only thing. I would get a better hold experience, instead of Herb apologizing every every 3 minutes because of the hold time, maybe some hold music? More
by Fred997
Employees Worked With
May 24, 2023
Our service agent, Higor, was very helpful in our latest visit to BMW to get our X3 serviced. He was very thoughtful and very helpful during our visit. visit to BMW to get our X3 serviced. He was very thoughtful and very helpful during our visit. More
by Dmeyer
Employees Worked With
May 23, 2023
The team at herb chambers deliver quality work, good communication, fast & flexible appointments and good overall customer service with rides or loaner cars if the service is too long for a wait. communication, fast & flexible appointments and good overall customer service with rides or loaner cars if the service is too long for a wait. More
by Costacoast
Employees Worked With
May 20, 2023
This rating is for Matt Krappe and his service techs, not the sales department. Matt always takes care of me very well. He is fair and reasonable. I could not be more happy with the service I get from him the sales department. Matt always takes care of me very well. He is fair and reasonable. I could not be more happy with the service I get from him. I travel quite a distance to have my car serviced at Herb Chambers Boston when there are two dealers closer to where I live. More
by npo
Employees Worked With
May 19, 2023
For the past 55 years, I have only owned BMWs in a mini I only deal with Herb Chambers and Mark riven, and Kevin Bugbee. I have never ever had a bad experience with Herb Chambers, Mark or Kevin or my BMW. only deal with Herb Chambers and Mark riven, and Kevin Bugbee. I have never ever had a bad experience with Herb Chambers, Mark or Kevin or my BMW. Duffy More
by Pazzol
May 15, 2023
Good service, prompt on time. Will go back next time. They are redoing the showroom Will go back next time. They are redoing the showroom More
by JB
Employees Worked With
May 12, 2023
I had to replace the shock absorber after 30000 miles, I bought the BMW X5 car in 2017, it doesn’t make sense except if they were defective in first place when I got it bought the BMW X5 car in 2017, it doesn’t make sense except if they were defective in first place when I got it More
by casteld
Employees Worked With
May 12, 2023
Prompt, good communication, work done on time clean service area, video of problems was helpful service area, video of problems was helpful More
by Bob
Employees Worked With
May 08, 2023
I needed an emergency repair on my X5 and James and his crew saved the day, as I was 1000 miles from home. They loaned me one of their SUVs and completed the repair within 24 hours. Their service team and crew saved the day, as I was 1000 miles from home. They loaned me one of their SUVs and completed the repair within 24 hours. Their service team and advisor are all first rate. More
by rmischinski
