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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,000 Reviews
Call Service Center (617) 731-1700

1,000 Reviews of Herb Chambers BMW of Boston - Service Center

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June 18, 2023

Outstanding service ! Service advisors provide accurate and reliable advice on all proposed services! I consider their advice honest and trustworthy! More

by pan vokonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Herb Chambers BMW of Boston responded

Thank you for trusting the Herb Chambers BMW of Boston team with your service needs! Providing accurate and reliable advice is always a top priority for us. Thank you for your kind words. We look forward to serving you again next time!

June 16, 2023

Kevin was extremely helpful and accommodating. I appreciated his patience and willingness to lend a hand. More

by Jmbrehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to hear that Kevin provided you with such helpful and accommodating service. Thank you for taking the time to leave us a review! We'll be sure to pass along your kind words. Have a great day! - The Herb Chambers BMW of Boston Team

June 15, 2023

Excellent customer service comprehensive vehicle repair report quality workmanship very trustworthy n good value without pushing unnecessary work James Gibbons is a super advisor. Thanks! More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

MW responded

Excellent customer service, comprehensive vehicle repair report, quality workmanship, very trustworthy n good value without pushing unnecessary work. James Gibbons is a super advisor. Thanks!

Jun 15, 2023 -

MW responded

MW responded publicly on 6/14/23 9:41 PM Excellent customer service, comprehensive vehicle repair report, quality workmanship, very trustworthy n good value without pushing unnecessary work. The video of the repairs needed was excellent! James Gibbons is a super advisor. Thanks!

Jun 15, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! James & the rest of the Herb Chambers BMW of Boston team are grateful for your business and look forward to serving you again next time. Take care!

June 12, 2023

The adviser Joel is very nice, patient and professional. The crew are friendly. I always repair and maintain my car 2015 X3 here, I highly recommend Herb chambers! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Jun 14, 2023 -

Herb Chambers BMW of Boston responded

We are thrilled to hear that Joel and the crew were able to provide you with excellent service here at Herb Chambers BMW of Boston! Thank you for choosing us as your trusted destination for repairing and maintaining your 2015 X3. We appreciate your recommendation and hope to continue serving you in the future.

June 10, 2023

Service department always does highest quality work and is always a pleasure to work with More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Herb Chambers BMW of Boston responded

We're so happy to hear you feel that way! Thank you for trusting Herb Chambers BMW of Boston to provide five-star service! We look forward to seeing you next time, Joseph!

June 07, 2023

Conveniently located, professional and knowledgeable service personnel. Service advisors are polite and provide very good communication. More

by msfoster.foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
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Jun 08, 2023 -

Herb Chambers BMW of Boston responded

We're glad to hear you had a convenient and professional experience with our knowledgeable service team! Thank you for taking the time to recognize their professionalism and communication skills! We appreciate your business at Herb Chambers BMW of Boston!

May 30, 2023

Great job as always on device and inspection with regular communication and simple processes for dropoff and pickup More

by sashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emir
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Jun 01, 2023 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to leave us such a great review! We appreciate you trusting our Herb Chambers BMW of Boston team with your vehicle and look forward to serving you again next time. Take care!

May 27, 2023

Accessible, prompt service with friendly agents. I needed my tire replaced and they were able to get me in the same day . Julie th was extremely helpful. More

by Skm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
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May 30, 2023 -

Herb Chambers BMW of Boston responded

Julie and the team appreciate the kind review! We hope you come to visit us again next time you need anything! Thank you! - Herb Chambers BMW of Boston

May 26, 2023

Great dealership, great staff, great experience! It’s always a pleasure getting my car serviced here. More

by Carguy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Herb Chambers BMW of Boston responded

Thank you for sharing your kind review! We look forward to seeing you next time at Herb Chambers BMW of Boston!

May 26, 2023

Samik was the most professional and knowledgeable service advisor. He represents HC BMW exceptionally well. More

by Nancy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Report | Print
May 26, 2023 -

Herb Chambers BMW of Boston responded

Thank you for sharing your review, Nancy! We're honored that Samik provided you with an excellent visit! -Herb Chambers BMW of Boston

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