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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,000 Reviews

1,000 Reviews of Herb Chambers BMW of Boston - Service Center

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July 26, 2023

Great, efficient, thorough — and friendly — service. Would t take my car anywhere else. Total satisfaction. More

by chasbeard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the 5-star rating! We're delighted that you had a great service experience with our team at Herb Chambers BMW of Boston. We appreciate your loyalty and look forward to serving you in the future!

Jul 27, 2023 -

chasbeard responded

Seriously, customer for life

July 21, 2023

I had my BMW serviced at BMW - Boston. Very Professional and friendly. The service manager (Julieth) was excellent and a very good listener to my situation. They even washed my BMW at the More

by Bob M.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
Jul 24, 2023 -

Herb Chambers BMW of Boston responded

Hi Bob! Thank you for the great review. We're glad to hear that Julieth provided excellent service and took good care of your BMW. We appreciate your support and hope to see you again at Herb Chambers BMW of Boston in the future!

July 20, 2023

James provided outstanding service taking care of my iX. He is knowledgeable and efficient and ensured all issues were resolved to my satisfaction More

by mrosenzweigboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Herb Chambers BMW of Boston responded

Thank you for this amazing review during your service visit at Herb Chambers BMW of Boston! We appreciate James' knowledge and efficiency in resolving all issues. Enjoy driving your BMW iX.

July 19, 2023

James did a great job. He was always very responsive to my questions and concerns, with great patience and follow up. It was really nice experience. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Herb Chambers BMW of Boston responded

Hey Nick! Thanks for the awesome review. We're happy to hear that James provided you with an excellent service experience. If you have any more questions or concerns, don't hesitate to reach out. Drive safely!- The Herb Chambers BMW of Boston Team

July 16, 2023

Very pleasant and easy to work with. Higor Listened to my series of problems and Put me at ease even making my transportation Issues easily resolved. More

by Jo-Edith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Herb Chambers BMW of Boston responded

Hey Jo-Edith, thank you for the positive review! We're glad to hear that Higor was able to assist you and make your experience pleasant. We appreciate your business and hope to see you again at Herb Chambers BMW of Boston!

Jul 18, 2023 -

Jo-Edith responded

Have to make an appt to get the Navigation system to behave. The Genius Jayden advised me to do this.

July 12, 2023

I had a great experience and everyone there was very helpful in serving my car More

by L_won2004
Recommend Dealer
Yes
Employees Worked With
David Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : De
Jul 13, 2023 -

Herb Chambers BMW of Boston responded

Thank you for sharing your great experience with our team at Herb Chambers BMW of Boston! We'll see you at your next visit!

July 07, 2023

People at the service department are very professional, efficient, friendly environment and convenient Lyft service, I am very happy with my experience at your dealership service department and James is v More

by zchen007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to hear that you had a professional and efficient experience with our service department at Herb Chambers BMW of Boston. James will be happy to know that he was able to assist you. Thank you for choosing us, and we hope to see you again in the future!

July 06, 2023

Easy to work with. Keep you informed. Performed quickly. Very pleasant and professional. Exceed your expectation. More

by tenowest80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the positive review! We're glad to hear that your experience with Herb Chambers BMW of Boston exceeded your expectations. We appreciate your business and hope to see you again in the future!

July 05, 2023

Sean DeSilva is the best. He always makes sure that my vehicle is completely taken care of when I go there. I wouldn’t go anywhere else. More

by darohi56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 06, 2023 -

Herb Chambers BMW of Boston responded

Hi Darohi! Thanks for the awesome review. We're so glad to hear that Sean always takes great care of you and your vehicle. We appreciate your loyalty to Herb Chambers BMW of Boston, and we look forward to serving you again in the future! Take care!

July 03, 2023

James is always awesome to work with. Always professional and clear in what needs to be addressed on my service. More

by Johnmartin1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the kind review! We're pleased to hear that James always provides you with excellent service. We appreciate your business and look forward to assisting you in the future at Herb Chambers BMW of Boston!

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