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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
929 Reviews

929 Reviews of Herb Chambers BMW of Boston - Service Center

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October 16, 2024

The service at this dealer is always great. They are top notch. The service advisors are always great as well. More

by andrea_dmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Herb Chambers BMW of Boston responded

Andrea, thank you for the kind words! We're delighted to hear that our team at Herb Chambers BMW of Boston consistently provides top-notch service. We look forward to serving you again in the future!

October 16, 2024

Always a great experience with the crew and service advisor. Job done right and on time. More

by ack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Herb Chambers BMW of Boston responded

This is great to hear! Thank you for choosing Herb Chambers BMW of Boston!

October 13, 2024

I visited Herb Chambers BMW for routine maintenance on my car. Jurell helped me throughout my visit, kept me informed and answered all my questions. Always a great visit. More

by Andylau1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Oct 15, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Jurell provided excellent service during your visit at Herb Chambers BMW of Boston. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 11, 2024

BEWARE. Did not repair the error I took the car into the garage for but did charge thousands of dollars for the pleasure. These charlatans were slow, unprofe More

by Lela5320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wintle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Herb Chambers BMW of Boston responded

Lela, thank you for the review. I'm disappointed to hear that we didn't leave you with a better impression. Please contact me directly so we can discuss these concerns further and work toward an appropriate resolution. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 11, 2024

Reasonable waiting time and clear description from the advisor. Facility is clean; however, the coffee machine is broken More

by Chris
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samir Shahi
Oct 14, 2024 -

Herb Chambers BMW of Boston responded

Chris, thanks for the feedback! We're glad to hear you had a positive experience with our team at Herb Chambers BMW of Boston. We'll make sure to address the coffee machine issue promptly - we appreciate you bringing it to our attention!

October 09, 2024

Matt and his team do a tremendous job. They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending serv More

by J-Bones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell
Oct 09, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that Matt and his team at Herb Chambers BMW of Boston always provide such thorough and respectful service. We appreciate your trust in us!

October 08, 2024

The service was great. The process to get a loaner was quick and easy. My car was returned in perfect shape with all the repairs done. I was given updates the entire time More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Herb Chambers BMW of Boston responded

Tonya, we're delighted to hear that you had a seamless experience with our service team at Herb Chambers BMW of Boston. Keeping you informed and ensuring your car is in top shape are always our priorities. Thanks for sharing!

October 07, 2024

Great service, made it easy to drop my vehicle off, and was done same day. More

by Tony.eng604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom (tech)
Oct 08, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the great review, Tony! We're happy to hear our Herb Chambers BMW of Boston team made your experience a smooth one and we hope you won't hesitate to reach out if we can be of service again in the future!

October 06, 2024

They quick and fast help me solved my problem. I am grateful your professionalism . Thanks More

by erkedd@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammi Igbal
Oct 07, 2024 -

Herb Chambers BMW of Boston responded

Thank you for rating us five stars! The team looks forward to working with you again! - Herb Chambers BMW of Boston

October 06, 2024

Higor was excellent. Informed, helpful and responsive. I commend Herb Chambers for hiring such an intelligent and classy individual. Thank you. More

by NAbbott97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Higor provided such excellent service at Herb Chambers BMW of Boston. Thank you for recognizing his efforts and sharing your positive experience with us!