Herb Chambers BMW of Boston - Service Center

Great service, fast and efficient. Work completed in time, follow up on status of car excellent Work completed in time, follow up on status of car excellent More

Brought in my x3 for service. Had oil change done plus tires. Advisor helped apply service discount which I appreciated. Nice turn around. Challenge can be to get through on phone Had oil change done plus tires. Advisor helped apply service discount which I appreciated. Nice turn around. Challenge can be to get through on phones. More

Made appointment for 3 things, after 2 days they completed only 1. Demanded car returned. completed only 1. Demanded car returned. More

Most importantly, service was done well. The communication from service regarding status for pickup was poor. The communication from service regarding status for pickup was poor. More

The service department at Herb Chambers BMW in Boston, MA is great. I work with James and Matt and find them very professional and easy to work with. is great. I work with James and Matt and find them very professional and easy to work with. More

As usual, the service is fabulous, and I would recommend when in nead of service when in nead of service More

Ease of making online service appointment whe get email saying service is needed per computer saying service is needed per computer More

They gave me dirty car , inside full of tech dirty shoes the entire interior was greasy the entire interior was greasy More

I brought my BMW in for an oil change. It was recommended I replace the cabin air filters and perform complete vehicle check service by service advisor Joel. If not performing theses serv It was recommended I replace the cabin air filters and perform complete vehicle check service by service advisor Joel. If not performing theses services they could not reset my service soon light on my car. I was charged $220 for the cabin air filter replacement service . I mentioned I had not driven the car much and didn’t think it was necessary and asked to keep the old filters. Turns out the old filters (given to me) were pristine and did not need be replaced (at least 95 % life left). A good service technician would have said not necessary and saved me the $220. I don’t know what complete vehicle check service was as it was not completely explained to me but I wanted the service light off so I did it. That cost me $246.18. I went in for an oil change and left with $602.94 charged on my AMEX. First Time not a happy customer! May have to go elsewhere for future service needs, More

James is always really helpful and is reachable during the day for status reports! This is so important the day for status reports! This is so important More