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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
972 Reviews
Call Service Center (617) 731-1700

972 Reviews of Herb Chambers BMW of Boston - Service Center

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October 31, 2023

Matt the service manager is always so responsive and helpful . The entire team is awesome . More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers BMW of Boston responded

We're glad Matt and the team made such a great impression, Nancy! Thank you for being part of the Herb Chambers BMW of Boston family!

October 30, 2023

Quick and friendly assistance for my BMW for MA state inspection. They also recommended certain necessary maintenance to the spark plug and wheel alignment. I feel lucky to have a reliable BMW service More

by jhummer12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers BMW of Boston responded

We're glad to know that you found our service quick and friendly at Herb Chambers BMW of Boston. It's great that we could assist with your state inspection and maintenance needs, making sure your BMW stays in top shape! Thanks for choosing us as your local service center.

October 29, 2023

Reliably handled service matter even during the construction project which could have disrupted service managers and drop off More

by smodig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Pineros and Samik
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Oct 31, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the 5-star rating! We're glad to know that our team at Herb Chambers BMW of Boston was able to provide a reliable service experiance. We'll see you next time! Have a great ride!

October 27, 2023

Our experience wall well, service was great. Our car was serviced on time. All was well More

by Niki.panteleos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Herb Chambers BMW of Boston responded

Hi Niki! Thank you for the five-star review and kind words about our service team at Herb Chambers BMW of Boston! Safe travels!

October 24, 2023

Service was couteous, attentive to detail, thorough explanations, fficient and effective. Kudos to Mr. James Gibbons in particular. More

by Edc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Herb Chambers BMW of Boston responded

We're glad to know you had a positive experience with James & the team here at Herb Chambers BMW of Boston! Your kind words are appreciated and we look forward to serving you again in the future!

October 23, 2023

Communication with the customer leaves much to be desired.Car was initially delivered to wrong address. More

by hhect
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Herb Chambers BMW of Boston responded

We're sorry to read about the delivery mix-up and any communication issues you've experienced. We strive for excellent customer service, so it's disappointing to know we didn't meet your expectations this time around. Please reach out directly if there is anything else we can do or discuss further with you. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 13, 2023

Service performed in a timely manner. Communication Outstanding. Service advisor knowledgeable and facilitated my visit in a timely manner More

by Jasenatorej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Herb Chambers BMW of Boston responded

Jasenatorej, we're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with timely and knowledgeable service. Thanks for the positive feedback!

October 12, 2023

Higor explained everything and kept me updated on the progress of the service work and repairs needed. More

by Vassilis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Herb Chambers BMW of Boston responded

Vassilis, we're glad to know Higor kept you well-informed during your service visit at Herb Chambers BMW of Boston. Thanks for sharing your experience!

October 11, 2023

Quick state inspection, I was in and out very quickly. Staff in very nice and professional. More

by kmich116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Herb Chambers BMW of Boston responded

We're glad you had a quick and easy service visit! Thank you for rating Herb Chambers BMW of Boston five stars!

October 11, 2023

Herb Chambers of Boston was excellent ant greeting, setting expectations and follow up, even while in the middle of a renovation. More

by LeeClaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
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Oct 11, 2023 -

Herb Chambers BMW of Boston responded

Lee, we're glad to know that our team at Herb Chambers BMW of Boston was able to provide excellent service even amidst renovations. Thanks for your understanding and positive review!

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