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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
972 Reviews
Call Service Center (617) 731-1700

972 Reviews of Herb Chambers BMW of Boston - Service Center

Sort by
December 31, 2023

Extremely knowledgeable and courteous service ! Very competent mechanics . All work explained in detail and completed as promised! Pan More

by pan vokonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Herb Chambers BMW of Boston responded

Hi Pan! We're delighted to know that you had such a positive experience with our team at Herb Chambers BMW of Boston. It's great that everything was explained in detail and completed as promised! Thanks for the review, we appreciate it!

December 29, 2023

very accommodating professional and takes pride in their work i love the video that the service dept provides while working in my car with full explanations as to what is needed More

by mhopkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Herb Chambers BMW of Boston responded

We're glad you appreciate our video service updates at Herb Chambers BMW of Boston. It's all about keeping you informed and confident in our work. We look forward to serving you again! Safe travels!

December 22, 2023

The staff who work outside the complex as well as those inside the dealership are very helpful and kind. As an octogenarian, and woman, I greatly appreciate that. More

by mary.bernier1@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Dec 27, 2023 -

Herb Chambers BMW of Boston responded

Hey Mary, we're delighted to know that our team at Herb Chambers BMW of Boston provided you with a helpful service experience. Thank you for sharing your experience, we appreciate it! Safe travels!

December 22, 2023

The team at Herb Chambers BMW always takes very good care of my car. They communicate well and complete the work on time. I highly reccommend them. More

by WK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Herb Chambers BMW of Boston responded

Hi Wk! We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston! We always aim for great communication and timely service. Thanks so much for your recommendation, we appreciate it!

December 20, 2023

Everything was great from beginning to end and was kept informed all along the way More

by Mary DiGio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember his name but he as wonderful
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Dec 21, 2023 -

Herb Chambers BMW of Boston responded

Thanks so much, Mary. We look forward to your next visit to Herb Chambers BMW of Boston!

December 16, 2023

Great customer focus from the sales through service teams. Special Shoutout to James Gibbons for exceptional service. More

by Rjagani59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Herb Chambers BMW of Boston responded

Hey Gani, thank you for the 5-star rating! We're glad to know that James and the rest of our team at Herb Chambers BMW of Boston provided you with exceptional service. We look forward to serving you again! Drive safely!

December 15, 2023

Service was great - they do a good job. Higor has been my contact at the dealership several times, and he is excellent! I’d give it 5 stars, except for the price. Pretty darn expensive. More

by maggielange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Herb Chambers BMW of Boston responded

Hey Maggie, we appreciate your feedback and are glad to know that Higor has been providing excellent service at Herb Chambers BMW of Boston. We understand the concerns about pricing, but we always strive for quality in our services. Thanks for choosing us! Safe travels!

December 14, 2023

Mark is always great to work with. very knowledgeable and quick to return a phone call. More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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Dec 14, 2023 -

Herb Chambers BMW of Boston responded

Thank you for leaving Mark and the team five stars! We hope to see you again soon! - Herb Chambers BMW of Boston

December 13, 2023

James was quick to understand and assess the problem; parts were quickly secured. Getting appointment took a bit. More

by JAMUHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Herb Chambers BMW of Boston responded

We appreciate your feedback! It's great to know that James was able to promptly understand and address the issue with your vehicle at Herb Chambers BMW of Boston. We'll work on making our appointment process more efficient for you next time. Safe travels!

December 08, 2023

This is a great dealership…. service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend thi More

by betteannharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadi Eslami
Report | Print
Dec 11, 2023 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your automotive needs! Hadi & the rest of the team are grateful for your support and look forward to seeing you at your next visit!

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