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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
972 Reviews
Call Service Center (617) 731-1700

972 Reviews of Herb Chambers BMW of Boston - Service Center

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January 20, 2024

They have a great service and great salesperson and excellent service advisor and good location More

by Kendallahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Herb Chambers BMW of Boston responded

Thank you for trusting the Herb Chambers BMW of Boston team with your automotive needs! We appreciate your business and look forward to seeing you next time!

January 19, 2024

Staff was polite, professional and informative when asked specific questions about the service I was receiving. More

by Merckx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with the professional and informative service you deserve. Thanks for sharing your experience!

January 18, 2024

Samik/Higor and team are excellent, very quick, and got all of my needs taken care of very quickly More

by f42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
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Jan 18, 2024 -

Herb Chambers BMW of Boston responded

We're thrilled to hear that Samik & Higor took such great care of you! Thanks for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

January 16, 2024

Service Rep was very polite and concientous. Not his fault, but service to replace two tires (on busy MLK Day) was very slow. More

by Davidlacykeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the review. We sincerely apologize for the long wait during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

January 13, 2024

Fast. Clear explanation. The video recording was helpful. The ride offer was a great option to have. More

by kyungbae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Herb Chambers BMW of Boston responded

Hi Kyungbae! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

January 12, 2024

Excellent service as always. Very easy to work with. Loaners, overnighted parts. All for the comfort of the customer More

by ack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know you had an excellent service experience with our team at Herb Chambers BMW of Boston! We always strive for customer comfort and satisfaction. Thanks for the positive feedback!

January 12, 2024

This place is always so professional and upfront every time I go. So glad we purchased a BMW here, no more anxiety when bringing my car to the shop! More

by Nick M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Herb Chambers BMW of Boston responded

Hi Nick, we're delighted to know that you've had consistently positive experiences with us at Herb Chambers BMW of Boston. We aim to keep your visits stress-free! Thanks for choosing us and sharing your feedback.

January 11, 2024

Samik and the whole team who took care of my car when it went in for service was the absolute best. They kept me informed and were so professional and courteous. I recommend the dealership if you are looki More

by New BMW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik and Walter
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Jan 12, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik and our team at Herb Chambers BMW of Boston provided you with top-notch service. We appreciate your recommendation, and we'll continue striving for excellence in all areas. Enjoy the ride in your new car!

January 10, 2024

Very thorough. Took care of my car as requested. Service person was in touch throughout the entire process. More

by 2021 X5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that you had a positive experience with our service team at Herb Chambers BMW of Boston. We strive for thoroughness and clear communication throughout the process! Safe travels!

January 06, 2024

Following our second experience with Herb Chambers BMW service, we can say that the service has been consistently professional, organised, efficient, and hospitable. Top service. This company clearly ha More

by EA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The whole crew.
Report | Print
Jan 08, 2024 -

Herb Chambers BMW of Boston responded

We're so glad to know you've had consistently great experiences with our service team at Herb Chambers BMW of Boston. We take pride in providing efficient and professional service, and your kind words are much appreciated!

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