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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,000 Reviews
Call Service Center (617) 731-1700

1,000 Reviews of Herb Chambers BMW of Boston - Service Center

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March 01, 2024

James is the best. Always great customer service and is thoughtful on suggestions to keep my car running at its best. More

by bobjacobs44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that James and our team at Herb Chambers BMW of Boston have been able to provide you with top-notch service! We appreciate your feedback, and we'll continue doing our best to keep your car running smoothly! Safe travels!

February 29, 2024

James could not have been more helpful in having a loaner for me while my car was being serviced. Took a little longer for the service because of parts not in but once I got it back everything has been terr More

by rjg0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that James was able to assist you with a loaner during your service visit at Herb Chambers BMW of Boston. We apologize for any delay due to parts availability, but we're happy everything is terrific now! Thanks for sharing your experience!

February 26, 2024

Overall service was great but i wish it was a little less expensive when it comes to Labor. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Herb Chambers BMW of Boston responded

Hi TJ! Thank you for sharing your feedback with us! We're delighted to hear that you were satisfied with the overall service provided at Herb Chambers BMW of Boston. We understand that pricing is an important aspect for our customers, and we continuously strive to find the right balance between maintaining quality service and offering competitive pricing. Your input is invaluable to us, and we'll certainly consider your comments as we review our pricing structure.

February 24, 2024

James is a top notch service advisor at herb chambers bmw of Boston service center More

by Sb2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Herb Chambers BMW of Boston responded

James and the team are grateful for your kind words and five-star rating! We look forward to serving you again next time! Thanks! - Herb Chambers BMW of Boston

February 22, 2024

Overall very responsive dealership. Very professional group of employees that go out of their way to satisfy customer needs. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell Benton
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Feb 23, 2024 -

Herb Chambers BMW of Boston responded

Jay, we're glad to know our team at Herb Chambers BMW of Boston was able to meet your needs. Thanks for the positive feedback!

February 22, 2024

Samik was Fast, friendly, knows what my needs are. Would definitely bring my service needs here. More

by hteng1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Report | Print
Feb 23, 2024 -

Herb Chambers BMW of Boston responded

Our team will be so glad to hear they've made this a great experience for you! Thank you for taking the time to leave us your review! - Herb Chambers BMW of Boston

February 21, 2024

Samik was great. He was very efficient with providing service and quickly contacted me. Thank you very much. More

by Dsl350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Report | Print
Feb 21, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik was able to provide you with efficient service at Herb Chambers BMW of Boston. Thank you for your positive feedback! Safe travels!

February 16, 2024

Excellent and friendly professional service. Client oriented. The work is done fast and prompt with continuous updates and communication. More

by gppoly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know you had a positive service experience with our team at Herb Chambers BMW of Boston. Thank you for choosing us! We'll see you next time. Safe travels!

February 16, 2024

Higor was very helpful and made sure all of my concerns were handled in a timely manner. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Higor assisted you with your concerns at Herb Chambers BMW of Boston! Thank you for choosing us! Safe travels!

February 11, 2024

Prompt and Detailed Service, Excellent Customer Relations, Wonderful Facility, Prompt and great communication throughout visit! More

by dunkjunkjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Report | Print
Feb 12, 2024 -

Herb Chambers BMW of Boston responded

Hi Dunk! We're glad to know that you had a great experience at Herb Chambers BMW of Boston! We strive for excellent customer service and clear communication. Thanks for your feedback, we appreciate it!

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