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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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February 15, 2025

Staff and crew very professional, friendly and clean environment. Samik very supportive answer all my concerns. More

by M22tex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that Samik and our team at Herb Chambers BMW of Boston provided a professional and friendly experience. We appreciate your support!

February 13, 2025

The service advisers do an excellent job communicating the process, to get my vehicle repaired, I am very satisfied and my vehicle runs excellent. Thx More

by Average joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliane
Feb 13, 2025 -

Herb Chambers BMW of Boston responded

Hi Joe, we're delighted to hear that our service advisers at Herb Chambers BMW of Boston provided excellent communication and got your vehicle running smoothly. Thank you for sharing your satisfaction with us! Safe travels!

February 13, 2025

Higor was very helpful in assisting me. He also aided me in the process by sending updates. More

by CarleighB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Herb Chambers BMW of Boston responded

Hi Carle, we're glad to hear Higor was helpful and kept you updated throughout the process at Herb Chambers BMW of Boston. We look forward to serving you again! Safe travels!

February 10, 2025

This time service was very efficient and they got the service done by the time they originally promised. Lilting was a very polite and attentive advisor. More

by X5 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitling
Feb 11, 2025 -

Herb Chambers BMW of Boston responded

Hi! We're delighted to hear that your service experience was efficient and timely at Herb Chambers BMW of Boston. It's great to know Lilting provided attentive assistance during your visit. Thank you for sharing! Safe travels in your BMW X5!

February 06, 2025

James Gibbons is awesome. Great customer service as always. He is super knowledgeable and very helpful. He is a top notch service advisor at BMW Herb Chambers Boston More

by Johnmartin1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Herb Chambers BMW of Boston responded

John, we're delighted to hear that James provided you with exceptional service at Herb Chambers BMW of Boston. Thanks for recognizing his expertise and support!

February 04, 2025

No surprises, what I thought it would be. Waiting experience was the best it could be! More

by Jmgrassia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Herb Chambers BMW of Boston responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers BMW of Boston

February 03, 2025

Great service! Everyone I talked with in the service department was helpful and courteous. Thanks! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Denise, Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers BMW of Boston

February 01, 2025

Higor T in the service department is great. He follows up on everything and delivers on his promises. Ahmed in sales has sold me several BMWs over the years. He’s the best and I’m staying with More

by Nicholas.drobot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with Higor and Ahmed at Herb Chambers BMW of Boston! We're delighted to know that their dedication has earned your trust over the years. We look forward to assisting you with all future BMW needs!

February 01, 2025

James is a trusted Service Advisor who has assisted with my service calls. He is knowledgeable, exceptional communicator, and a quality advisor. Thank you, James for your assistance and professionalism. More

by zoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for recognizing James and his exceptional service at Herb Chambers BMW of Boston! We're delighted to hear about your positive experience.

February 01, 2025

Matt and the team at Chambers are the best. Great communicators. Timely with every inquiry and response regarding our X7 and always honest about or vehicle. To us, trust is always most import More

by Piekarskiwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Piekarskiwalt, we're delighted to hear that Matt and the team at Herb Chambers BMW of Boston have earned your trust with their excellent communication and service. Thank you for choosing us over Mercedes!

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