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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
924 Reviews
Call Service Center (617) 731-1700

924 Reviews of Herb Chambers BMW of Boston - Service Center

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October 28, 2024

Quick and great services. and also good advice for any things that need or should be done in the future. More

by pkulapatnap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
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Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Herb Chambers BMW of Boston provided quick service and valuable advice. We look forward to assisting you again in the future!

October 27, 2024

Always vIP treatment at BMW Boston, I have been to many BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, swit More

by Jayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Jayden, thank you for sharing your experience with Herb Chambers BMW of Boston! We're delighted to hear that our team provides the exceptional care you're looking for. We appreciate your recommendation and look forward to serving all your BMW needs in the future!

October 26, 2024

Great service and staff. Service advisor Higor is outstanding! Everyone is professional, courteous and pleasant. More

by Jasenatorej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Hi Jasenatorej, we're delighted to hear that Higor and the team at Herb Chambers BMW of Boston provided you with outstanding service. We look forward to serving you again! Safe travels!

October 26, 2024

As usual, had a great experience with my BMW service at Herb Chambers. Samik guided the process and got the work completed in a short amount of time with minimum fuss - highly recommended. More

by Jon C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simak Shahi
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Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Jon, we're delighted to hear that Samik made your service experience smooth and efficient at Herb Chambers BMW of Boston. Thank you for the recommendation!

October 19, 2024

1 year warranty service at Herb Chambers was easy and efficient. Judith was very hospitable, and they vacuumed the car as well. More

by oliverebuckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith
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Oct 21, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that your warranty service experience at Herb Chambers BMW of Boston was smooth and efficient! It's great to know Judith took good care of you, and the extra touch with the vacuuming is always a plus. Thanks for sharing!

October 16, 2024

The service at this dealer is always great. They are top notch. The service advisors are always great as well. More

by andrea_dmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Herb Chambers BMW of Boston responded

Andrea, thank you for the kind words! We're delighted to hear that our team at Herb Chambers BMW of Boston consistently provides top-notch service. We look forward to serving you again in the future!

October 16, 2024

Always a great experience with the crew and service advisor. Job done right and on time. More

by ack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Herb Chambers BMW of Boston responded

This is great to hear! Thank you for choosing Herb Chambers BMW of Boston!

October 13, 2024

I visited Herb Chambers BMW for routine maintenance on my car. Jurell helped me throughout my visit, kept me informed and answered all my questions. Always a great visit. More

by Andylau1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
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Oct 15, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Jurell provided excellent service during your visit at Herb Chambers BMW of Boston. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 11, 2024

Reasonable waiting time and clear description from the advisor. Facility is clean; however, the coffee machine is broken More

by Chris
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samir Shahi
Report | Print
Oct 14, 2024 -

Herb Chambers BMW of Boston responded

Chris, thanks for the feedback! We're glad to hear you had a positive experience with our team at Herb Chambers BMW of Boston. We'll make sure to address the coffee machine issue promptly - we appreciate you bringing it to our attention!

October 11, 2024

BEWARE. Did not repair the error I took the car into the garage for but did charge thousands of dollars for the pleasure. These charlatans were slow, unprofe More

by Lela5320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wintle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Herb Chambers BMW of Boston responded

Lela, thank you for the review. I'm disappointed to hear that we didn't leave you with a better impression. Please contact me directly so we can discuss these concerns further and work toward an appropriate resolution. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

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