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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
929 Reviews

929 Reviews of Herb Chambers BMW of Boston - Service Center

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November 02, 2024

Higor was excellent. He was Fair, honest with excellent communication. Would definitely recommend working with him. More

by Abtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Higor provided you with excellent service at Herb Chambers BMW of Boston. Thank you for recommending him and sharing your experience!

October 31, 2024

Herb Chambers BMW is very responsive and highly professional. I can count on them to take great care of my vehicle, . More

by jmurtha53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to know that Herb Chambers BMW of Boston has earned your trust with our responsive and professional service. We look forward to continuing to take great care of your vehicle!

October 31, 2024

Been in multiple times with no red flags in the inspection and then suddenly 6 months later I had 8 red flags out of no where. Warranties were not checked for coverage on the issues. Recommended $4 More

by grouch_chit0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Higor Teixeira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the review. I appreciate you bringing this situation to my attention and will make sure it gets looked into & addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 31, 2024

Prompt, honest and courteous service -- the best BMW dealership in the Boston region by far! More

by ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik and Sammi Iqbal
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers BMW of Boston

October 28, 2024

I am from out of town, and having trouble with my x3. The service department did a great job diagnosing the problem and work my insurance company. Super nice and responsive!!! Very impressive. More

by Mhowell462014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Mhowell, we're delighted to hear that our service department at Herb Chambers BMW of Boston was able to assist you so effectively. Thank you for sharing your experience with us! Safe travels back home!

October 28, 2024

Quick and great services. and also good advice for any things that need or should be done in the future. More

by pkulapatnap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Herb Chambers BMW of Boston provided quick service and valuable advice. We look forward to assisting you again in the future!

October 27, 2024

Always vIP treatment at BMW Boston, I have been to many BMW dealers nearby and the connection you make at Boston bmw does not compare to any in area. If you want to be treated more than just a number, swit More

by Jayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Jayden, thank you for sharing your experience with Herb Chambers BMW of Boston! We're delighted to hear that our team provides the exceptional care you're looking for. We appreciate your recommendation and look forward to serving all your BMW needs in the future!

October 26, 2024

Great service and staff. Service advisor Higor is outstanding! Everyone is professional, courteous and pleasant. More

by Jasenatorej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Hi Jasenatorej, we're delighted to hear that Higor and the team at Herb Chambers BMW of Boston provided you with outstanding service. We look forward to serving you again! Safe travels!

October 26, 2024

As usual, had a great experience with my BMW service at Herb Chambers. Samik guided the process and got the work completed in a short amount of time with minimum fuss - highly recommended. More

by Jon C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simak Shahi
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Jon, we're delighted to hear that Samik made your service experience smooth and efficient at Herb Chambers BMW of Boston. Thank you for the recommendation!

October 19, 2024

1 year warranty service at Herb Chambers was easy and efficient. Judith was very hospitable, and they vacuumed the car as well. More

by oliverebuckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith
Oct 21, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that your warranty service experience at Herb Chambers BMW of Boston was smooth and efficient! It's great to know Judith took good care of you, and the extra touch with the vacuuming is always a plus. Thanks for sharing!

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