Herb Chambers BMW of Boston - Service Center

Friendly, accommodating, and helpful staff. Very nice upgrades to location and speedy service, Great dealership all around. Very nice upgrades to location and speedy service, Great dealership all around. More

See earlier review I didn't see Jurell on the Service Rep list. He was polite and friendly and did a first class job list. He was polite and friendly and did a first class job More

Service is good but the waiting time is very unreasonable and I have to wait for 6 hours to get my break pads replaced and I have to wait for 6 hours to get my break pads replaced More

Kirill was a great service advisor! I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, upd I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, updating me frequently and eventually getting me a loaner. I picked up my car 3 days later as promised - clean and fixed. Thank you! More

My 2018 BMW had a rare transfer case catastrophic issue. Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The ser Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The service department was informative and friendly. I was thrilled at the very FAIR pricing. The entire experience, from arrival to return of my car was professionally handled, no crazy waiting, and an example of a great culture of professionalism. More

Efficient and helpful. Kept informed throughout the process, even though the repairs took longer than anticipated Kept informed throughout the process, even though the repairs took longer than anticipated More

The service inspection videos are very helpful and Higor does a great job clarifying any questions that I might have. The workmanship is professional, done correctly the first time, and complete when promis does a great job clarifying any questions that I might have. The workmanship is professional, done correctly the first time, and complete when promised. More

Car was overheating. I had it towed in and it was taken care of that day! I had it towed in and it was taken care of that day! More

Had my car brought to the dealership with flat tire. My service advisor had it evaluated and the tire replaced with perfect balancing within 4 hours. Also they very thoroughly cleaned a very dirty car My service advisor had it evaluated and the tire replaced with perfect balancing within 4 hours. Also they very thoroughly cleaned a very dirty car and had it all set at my arrival to pick up. Fantastic exemplary service experience! More

Very efficient and friendly service with good communication by text and easy online payment system. communication by text and easy online payment system. More