Herb Chambers BMW of Boston - Service Center

James Gibbons is the best, explains things clearly and is on time and responsive to customer needs. on time and responsive to customer needs. More

A very professional and satisfactory experience. Everything was explained and preformed. Will definitely continue with herb chambers… Everything was explained and preformed. Will definitely continue with herb chambers… More

I have been a customer of Herb Chambers BMW of Boston since 2015. My relationship with my service advisor Higor Texiera has always been a wonderful experience. I really appreciate the updates on the sta since 2015. My relationship with my service advisor Higor Texiera has always been a wonderful experience. I really appreciate the updates on the status of service on my BMW, including update texts and videos of the servicing work in progress, as well as Higor's expert responses to any questions I may have regarding service recommendations. It is important for me to have a good relationship with my dealership and the team has always been responsive to the exceptional care of my BMW. More

The crew are very Courteous; keep customers informed, reasonable priced for the service, and nice waiting area. reasonable priced for the service, and nice waiting area. More

The overall service is good. However they do not return emails when problems are addressed. I also have serious reservations about the "full" inspection that is done to vehicles However they do not return emails when problems are addressed. I also have serious reservations about the "full" inspection that is done to vehicles. More

Great experience at the Herb Chambers BMW dealership in Brookline. Went in there for routine maintenance and Higor took care of me. Kept me informed, addressed all questions, and was a pleasure to talk to. Brookline. Went in there for routine maintenance and Higor took care of me. Kept me informed, addressed all questions, and was a pleasure to talk to. Great experience from start to finish. I recommend with no reservation. More

The service department is excellent. I have been bringing my cars here since 2007 and i have always been completely satisfied. The service director, Matt Krapee and Service advisors alw I have been bringing my cars here since 2007 and i have always been completely satisfied. The service director, Matt Krapee and Service advisors always go out of their way to be helpful. I strongly recommend this service department. More

First time visiting this dealership. Pleasant experience. The customer service representative explained everything that needs to be done and provided an accurate estimate time for the ca Pleasant experience. The customer service representative explained everything that needs to be done and provided an accurate estimate time for the car to be ready. More

Best experience that I have had since first coming for service in 2009. Much more efficient, less crowded and staff was very organized. service in 2009. Much more efficient, less crowded and staff was very organized. More

Higor was super helpful. Explained things well and helped me through all of my questions. Explained things well and helped me through all of my questions. More