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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
972 Reviews

972 Reviews of Herb Chambers BMW of Boston - Service Center

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February 16, 2024

Higor was very helpful and made sure all of my concerns were handled in a timely manner. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Higor assisted you with your concerns at Herb Chambers BMW of Boston! Thank you for choosing us! Safe travels!

February 11, 2024

Prompt and Detailed Service, Excellent Customer Relations, Wonderful Facility, Prompt and great communication throughout visit! More

by dunkjunkjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Feb 12, 2024 -

Herb Chambers BMW of Boston responded

Hi Dunk! We're glad to know that you had a great experience at Herb Chambers BMW of Boston! We strive for excellent customer service and clear communication. Thanks for your feedback, we appreciate it!

February 08, 2024

I had an amazing experience Great service and i am well satisfied Great team great people More

by Slandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Feb 08, 2024 -

Herb Chambers BMW of Boston responded

Thank you for rating us five stars! It makes our day to know that you had such a positive visit! - Herb Chambers BMW of Boston

February 07, 2024

I feel very proud to be a customer of the Herb Chambers BMW dealership on Commonwealth Ave. in Boston. For over a decade I've received first class service from every department. I highly recommend seeking More

by Stephen Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Herb Chambers BMW of Boston responded

Stephen, it's fantastic to know that you've had such positive experiences with Nick, James, and Higor at Herb Chambers BMW of Boston over the years. We look forward to serving you again! Safe travels!

January 31, 2024

I love this place. Even when under construction the clients were always made to feel comfortable. Wonderful service as always ! Matt Krappe not only is incredibly kno More

by Wolfkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Herb Chambers BMW of Boston responded

Thank you for being a Herb Chambers BMW of Boston customer! Matt & the team are grateful for your continued support and look forward to seeing you at your next visit. Safe travels until then!

January 30, 2024

Very fast and informative process. James Gibbons was clear and helpful in the entire process. More

by sk240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Herb Chambers BMW of Boston responded

Hi SK! Thank you for leaving us this five-star review and kind words about James from our service team at Herb Chambers BMW of Boston! We'll see you next time!

January 29, 2024

James was extremely helpful and pleasant. He understood what I needed and made it happen More

by di
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Herb Chambers BMW of Boston responded

It's great to know that James assisted you with your needs at Herb Chambers BMW of Boston. Thank you for choosing us! We'll see you next time. Safe travels!

January 28, 2024

The service department was very professional and very respectful of my time and budget constraints. My advisor Samik provided me with a pleasant visit. More

by Smsumo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Jan 29, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik and our service team provided a pleasant experience during your visit to Herb Chambers BMW of Boston. Thank you for choosing us! We'll see you next time. Safe travels!

January 27, 2024

Julieth attentively listened to my concerns and came up with a solution promptly. She communicated constantly while my car was in the shop and the problem is gone. Overall excellent customer service. More

by juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth Pineros
Jan 29, 2024 -

Herb Chambers BMW of Boston responded

Juan, we're glad to know Julieth was able to address your concerns promptly at Herb Chambers BMW of Boston. We appreciate the feedback and are here if you need anything else!

January 27, 2024

Samik was amazing. Thank you for all you did for me today. My experience at Herb Chambers BMW from buying to servicing has been great. More

by Karanpanditjmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Jan 29, 2024 -

Herb Chambers BMW of Boston responded

Hi Karan! We're so glad to know that Samik and our team at Herb Chambers BMW of Boston could make your experience a great one. Thanks for the kind words!

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