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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
972 Reviews
Call Service Center (617) 731-1700

972 Reviews of Herb Chambers BMW of Boston - Service Center

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March 17, 2024

The overall service is good. However they do not return emails when problems are addressed. I also have serious reservations about the "full" inspection that is done to vehicles More

by A.Mckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell
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Mar 18, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the review. I'm disappointed to hear about your concerns regarding our communication and vehicle inspections. Your feedback is appreciated and will be discussed with our team. If you have any remaining questions, please feel free to contact me directly so that I can make sure they get addressed. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

March 16, 2024

Higor was super helpful. Explained things well and helped me through all of my questions. More

by EP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Herb Chambers BMW of Boston responded

We're so glad that Higor was able to answer all your questions! Thanks for the kind review and please don't hesitate to reach out if our Herb Chambers BMW of Boston team can be of service again in the future!

March 16, 2024

Jurell did an excellent job! Perhaps one of the best experiences I’ve ever had with getting my car serviced. 5 star customer satisfaction. Thank you! More

by k078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
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Mar 18, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to know that Jurell provided you with an excellent service experience at Herb Chambers BMW of Boston. Your satisfaction is our top priority! Thanks for the 5-star review and your kind words.

March 15, 2024

Quick turnaround and helpful staff. Service was transparent on costs and timing. Overall, would recommend. More

by Clhf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
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Mar 19, 2024 -

Herb Chambers BMW of Boston responded

Hi! We're pleased to hear that you had a positive experience with our quick turnaround time and helpful staff at Herb Chambers BMW of Boston! We appreciate your recommendation and see you again! Safe travels!

March 12, 2024

My car was disabled and towed to the dealer. The service was very responsive and was good about keeping me informed on the status of the work on my car. More

by psamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Herb Chambers BMW of Boston responded

Hi P Samson! We're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with responsive service and keep you updated on your car's status. Thank you for sharing this positive feedback!

March 12, 2024

Service center personnel were professional. Service was performed on time.. Communication during wait time was excellent. More

by Sportorama
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston. We always aim for professionalism and timely service, so it's great to hear we hit the mark! Thanks for your review.

March 12, 2024

Higor and the service experience were phenomenal. Highly recommend based on this recent experience. The detailing job on car was also perfect. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Herb Chambers BMW of Boston responded

Hi BJ! We're delighted to know that Higor and our team at Herb Chambers BMW of Boston provided you with a phenomenal service experience. Thanks for recommending us! Enjoy your perfectly detailed car.

March 10, 2024

Mark Ravin went above and beyond to help me out with a flat tire and a state inspection More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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Mar 11, 2024 -

Herb Chambers BMW of Boston responded

We really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!

March 09, 2024

I came in for an 8AM service and Samik had such a positive attitude! He was very helpful and eager to help! More

by Lucrf716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
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Mar 11, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik was able to provide you with such a positive experience during your service visit at Herb Chambers BMW of Boston. We appreciate the feedback and look forward to assisting you again in the future!

March 05, 2024

Went there to service my car for the first time . I was blown away by the way they work.Samir was extremely helpful and Amine was a pro!! Keep up the good work and see you again!!! I will recommen More

by Soufouakar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samir & Amine
Report | Print
Mar 05, 2024 -

Herb Chambers BMW of Boston responded

Soufouakar, it's great to know that Samir and Amine made your first service visit at Herb Chambers BMW of Boston a memorable one. We appreciate the recommendation! See you next time!

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