Herb Chambers BMW of Boston - Service Center

At herb chambers you get a friendly detail-oriented service crew with a renovated service area and showroom. service crew with a renovated service area and showroom. More

Service advisors do the best they can to be honest but there is absolutely no way they can earn a living and be honest working for Herb Chambers. For whoever is reading this, make sure you actually get th there is absolutely no way they can earn a living and be honest working for Herb Chambers. For whoever is reading this, make sure you actually get the service you pay for. I have, on more than one occasion, had to return for a follow up because the service I paid for was incomplete or not done at all! After over-paying for services *and* having to waste more time and energy to get the service I paid for, I gave up, asked friends and was given recommendations for a VERY honest mechanic in the area and I have never been happier. I rated the finance department 1 star because I asked, and asked, and asked for a quote on extended warranty and couldn't even get a reply to an email (even after a manager asked them to write to me!). More

higor was very attentive and helped me a lot with the loan car until mine was ready. loan car until mine was ready. More

Tremendous Service and Parts Director. Place runs like a top. Best in class! Only place I’d ever bring the wife’s Beamer! Place runs like a top. Best in class! Only place I’d ever bring the wife’s Beamer! More

Service advisor Sami always goes an extra mile to meet customers need. . Always carry a cheerful smile on her. Face customers need. . Always carry a cheerful smile on her. Face More

This is a review only for Matt Krappe, who runs the service department. I travel quite a distance to have Matt’s team service my car, despite two other dealers much closer. I probably would not own a service department. I travel quite a distance to have Matt’s team service my car, despite two other dealers much closer. I probably would not own a BMW were it not for Matt. More

Higor was very helpful, patiently answered all my questions, and went above and beyond for the best possible solution. questions, and went above and beyond for the best possible solution. More

The Service Department is excellent. We just serviced our 2016 BMW at this dealership and our very positive experience with the Service Department. Matt Krappe (Service Director) and We just serviced our 2016 BMW at this dealership and our very positive experience with the Service Department. Matt Krappe (Service Director) and Higor Teixeira (Service Advisor) have repeatedly gone out of their way to be extremely helpful whenever our BMWs needed service. More

I want to thank Samik for his outstanding help today greatly Appreciate all of your help today and will definitely will visit this location for all my vehicles needs thanks to this great experience greatly Appreciate all of your help today and will definitely will visit this location for all my vehicles needs thanks to this great experience More

Very happy with my engineer Samik this time he was very professional. He listened to me, answered to my concerns and he solved the issues. Good job thank you. professional. He listened to me, answered to my concerns and he solved the issues. Good job thank you. More