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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
971 Reviews

971 Reviews of Herb Chambers BMW of Boston - Service Center

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July 27, 2024

Provided requested service timely. Did a review of condition of car and provided a lust of the served that are needed. More

by Patrela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

We're glad to hear you had a timely and thorough service experience at Herb Chambers BMW of Boston. Thanks for sharing your feedback!

July 27, 2024

Herb Chambers BMW is always accommodating, easy to work with, and on time with service time estimates. More

by lynnesatlofkaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the positive feedback! We're glad to hear that Herb Chambers BMW of Boston consistently meets your expectations with our accommodating service and accurate time estimates. We appreciate your support!

July 26, 2024

I am not sure what I would do without Matt Krappe and his team at Herb Chambers. I had been on the road quite a bit and did not realize I was late for my 1st year service on my X6. In addition, I had let my More

by Tommy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

Tommy, we're delighted to hear that Matt and the team at Herb Chambers BMW of Boston took such great care of you and your X6. Thanks for sharing your experience!

July 26, 2024

Higor is a pleasure to deal with. Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and s More

by dianeclaire2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

Diane, thank you for recognizing Higor and the team at Herb Chambers BMW of Boston! We're glad to hear they inspired confidence and delivered excellent service. Enjoy your new car!

July 26, 2024

Only have positive things to say about Herb Chambers - great people, amazing service, and on-time service delivery - well done! More

by andrei.1.vorobyov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the positive feedback! We're delighted to hear that our team at Herb Chambers BMW of Boston provided great service and timely delivery. We appreciate your support!

July 26, 2024

Everyone is always pleasant and friendly. Appointments are readily available and the work is done in a timely fashion. More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

Deborah, we're delighted to hear that you had a pleasant experience with our team at Herb Chambers BMW of Boston. Thanks for the kind words and support!

July 26, 2024

I I had a very good experience at Herb Chambers BMW of Boston. I bought the car at Herb Chambers earlier this year and went in for my first oil change and an overall check up. The team was very thorough a More

by Sbarronboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I don’t recall the names of the guys in the service department.
Jul 29, 2024 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We're glad to hear that our team at Herb Chambers BMW of Boston provided thorough service and clear communication during your visit. We appreciate your patience with the wait time and are happy you found our waiting area comfortable.

July 22, 2024

What a great experience! Despite issues that may arise with a vehicle the service provider Higor Teixeira, always provides great feedback and is always very helpful in tryi More

by Ebonassin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Herb Chambers BMW of Boston responded

Edina, we're delighted to hear that Higor provided such excellent service at Herb Chambers BMW of Boston. Thanks for sharing your positive experience!

July 18, 2024

great service and great communication and follow up! had my car ready when promised- and had an uber ready for me to get to work after dropping the car off! More

by mhopkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear you had a seamless experience with our team at Herb Chambers BMW of Boston. Thanks for the positive feedback!

June 14, 2024

Working with James Gibbons was a pleasure: quick, professional, and pleasant. Drop-off was processed quickly and car was ready as promised. More

by nurme_home
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Herb Chambers BMW of Boston responded

Thank you for sharing your review! We're happy that James and the team made your visit seamless! -Herb Chambers BMW of Boston

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