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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,029 Reviews
Call Service Center (617) 731-1700

1,029 Reviews of Herb Chambers BMW of Boston - Service Center

Sort by
July 04, 2025

The staff is nice, but didn’t return my call. The cost of service is insanely high More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 03, 2025

Very efficient and professional checking me and ordering a Lyft to and from the dealership. More

by Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for your review, Oliver! We're so happy that our team could accommodate your needs! -Herb Chambers BMW of Boston

July 01, 2025

Everyone in the service is extremely helpful and Jurell was incredible in working with us More

by ersoybetul93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell
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Jul 02, 2025 -

Herb Chambers BMW of Boston responded

Your support shines as bright as five stars! See you again soon! Thank you! - Herb Chambers BMW of Boston

June 29, 2025

Great friendly service with advisors that listen and check vehicles in very efficiently! Service promotions and coupons are also available. More

by Luisrodriguezsr19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
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Jun 30, 2025 -

Herb Chambers BMW of Boston responded

Hi Luis, thank you for highlighting the efficient and friendly service at Herb Chambers BMW of Boston! We're glad to hear our advisors made your experience a positive one and that you found value in our promotions. We appreciate your feedback!

June 28, 2025

Fast and efficient, in and out in about forty minutes was pleased with my service. More

by Udeasgriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Herb Chambers BMW of Boston responded

We're glad to hear it! Thank you so much for the five-star rating! – Herb Chambers BMW of Boston

June 23, 2025

Higor os the best service advisor at this dealership. Alwats very pleasant and professional. Dealership has been recently renovated, looks great. More

by DAN MCELHINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Herb Chambers BMW of Boston responded

Hi Dan, we're delighted to hear that Higor provided you with such excellent service at Herb Chambers BMW of Boston. Thanks for noticing our recent renovations, too! We appreciate your feedback and look forward to seeing you again soon!

June 22, 2025

As customer for many years and always fully satisfied! From sales to service Herb is the best. More

by mortondean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Herb Chambers BMW of Boston responded

Thank you for your confidence in Herb Chambers BMW of Boston. We are grateful to have you as a customer!

June 21, 2025

Everyone was very courteous and professional. Place was neat and pleasant. James was pleasant and explained things to me the way I could understand. More

by whaja fenton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with us! We're delighted to hear that James and the team at Herb Chambers BMW of Boston provided courteous and professional service. We appreciate your feedback and hope to see you again soon!

June 15, 2025

As always Julieth is GREAT and professional person, Always very attent to resolved your concern, Thanks a lot! More

by La pulguita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth Piñeros
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Jun 16, 2025 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! We're delighted to hear that Julieth provided attentive and professional service at Herb Chambers BMW of Boston. We appreciate your support and look forward to assisting you again in the future!

June 12, 2025

Awesome customer service! Came in for scheduled service, was in and out in a breeze! More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Herb Chambers BMW of Boston responded

Paul, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team

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