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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
923 Reviews

923 Reviews of Herb Chambers BMW of Boston - Service Center

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November 07, 2024

Always efficient and thorough service in a welcoming setting. I appreciate the professionalism of James and his staff More

by CMD02110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that James and the team provided you with efficient and thorough service at Herb Chambers BMW of Boston. Thank you for recognizing their professionalism, we appreciate your feedback!

November 06, 2024

Great service. Very attentive customer focused team. Easy to use scheduling system. Comfortable waiting area More

by lsmiledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Herb Chambers BMW of Boston responded

Ismiledge, thank you for the fantastic feedback! We're delighted to hear that our team at Herb Chambers BMW of Boston provided attentive service and a comfortable experience. We appreciate your support!

November 05, 2024

It's always a pleasure to get service at Herb Chambers BMW. My service advisor James is excellent and provides wonderful service. He is attentive to my needs and communicates will throughout the service. More

by asccarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that James and the team at Herb Chambers BMW of Boston consistently provide you with excellent service. Thank you for your kind words, and we look forward to assisting you again next time!

November 03, 2024

The service associates are all helpful. My experience with Jurell was totally positive: he was efficient, courteous and pleasant. My car was ready before promised. More

by ENG2L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Jurell and the team at Herb Chambers BMW of Boston provided you with efficient and courteous service. It's great to know your car was ready ahead of schedule! Thank you for sharing your experience with us.

November 02, 2024

Higor was excellent. He was Fair, honest with excellent communication. Would definitely recommend working with him. More

by Abtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Higor provided you with excellent service at Herb Chambers BMW of Boston. Thank you for recommending him and sharing your experience!

October 31, 2024

Herb Chambers BMW is very responsive and highly professional. I can count on them to take great care of my vehicle, . More

by jmurtha53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to know that Herb Chambers BMW of Boston has earned your trust with our responsive and professional service. We look forward to continuing to take great care of your vehicle!

October 31, 2024

Been in multiple times with no red flags in the inspection and then suddenly 6 months later I had 8 red flags out of no where. Warranties were not checked for coverage on the issues. Recommended $4 More

by grouch_chit0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Higor Teixeira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the review. I appreciate you bringing this situation to my attention and will make sure it gets looked into & addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 31, 2024

Prompt, honest and courteous service -- the best BMW dealership in the Boston region by far! More

by ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik and Sammi Iqbal
Nov 04, 2024 -

Herb Chambers BMW of Boston responded

It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers BMW of Boston

October 28, 2024

I am from out of town, and having trouble with my x3. The service department did a great job diagnosing the problem and work my insurance company. Super nice and responsive!!! Very impressive. More

by Mhowell462014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Mhowell, we're delighted to hear that our service department at Herb Chambers BMW of Boston was able to assist you so effectively. Thank you for sharing your experience with us! Safe travels back home!

October 28, 2024

Quick and great services. and also good advice for any things that need or should be done in the future. More

by pkulapatnap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Oct 28, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Herb Chambers BMW of Boston provided quick service and valuable advice. We look forward to assisting you again in the future!

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