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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,059 Reviews

1,059 Reviews of Herb Chambers BMW of Boston - Service Center

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September 15, 2025

James helped me take care of two issues covered by warranty. The work was done on time and covered by the warranty. Much appreciated having him navigate the process for me. He kept me informed and More

by sow.ibises.0k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

Easy to book, nice waiting area and they communicate timing well so it's an easy experience More

by SctThomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Iqbal
Sep 15, 2025 -

Herb Chambers BMW of Boston responded

Thank you for the positive feedback! Our Herb Chambers BMW of Boston team appreciates your support and looks forward to serving you again in the future!

September 11, 2025

Mark was amazing. He is highly professional and skilled he updated me during the service. It was an excellent job done by Mark and his team More

by Shabestari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Sep 12, 2025 -

Herb Chambers BMW of Boston responded

It means a lot to hear that Mark and the team were so helpful. Thank you for choosing Herb Chambers BMW of Boston and for sharing your support! See you next time!

September 10, 2025

Very high energy customer focused organization. Employees are quite personable and knowledgeable. Physical environment is immaculate and comfortable. More

by susanherman17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth Pinero
Sep 11, 2025 -

Herb Chambers BMW of Boston responded

We're so pleased to hear you describe our team as knowledgeable and customer-focused! Thank you for choosing Herb Chambers BMW of Boston and for sharing your support. See you next time!

September 10, 2025

Good service. James excellent. With advice and keeping me informed about what is going on. More

by Leahkbass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Herb Chambers BMW of Boston responded

Leah, thank you for reviewing your recent experience with James & the team here at Herb Chambers BMW of Boston! We hope we have the opportunity to serve you again in the future!

September 05, 2025

Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency More

by Fang Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Herb Chambers BMW of Boston responded

Fang, thank you for the amazing review! We're glad our team was helpful and professional. We appreciate your feedback and hope to see you again at Herb Chambers BMW of Boston!

September 02, 2025

I really like Herb Chambers BMW of Boston where I get immediate and perfect response to any problem with my car. I want to say a special thank you to Mark Ravin for his professional care over many years. More

by lanolya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Sep 02, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your wonderful feedback about Mark and our team! We appreciate your loyalty and look forward to serving you again in the future. Your support means the world to us! -Herb Chambers BMW of Boston

September 02, 2025

Just had my 50 K check-up at Herb Chambers and Higor (Technician) was honest, thorough and professional. I would highly recommend them for BMW dealer service for theses reasons. More

by bathenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your feedback about Higor and the team! We truly appreciate your business and hope to see you again at Herb Chambers BMW of Boston. Safe travels!

September 02, 2025

Friendly and Helpful! Samik Shahi and the team at Herb Chambers BMW of Boston asked questions and to quickly diagnose and correct the car problem I brought to them. I real More

by J Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
Sep 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for your kind words, Johnson! We're pleased to hear that Samik and our team were helpful and efficient during your visit. We truly appreciate your business and hope to see you again at Herb Chambers BMW of Boston!

August 30, 2025

Daniel and Mark run one of the most customer-friendly auto services (Mini) I’ve come across: great at explaining diagnosis of my car, offering options for repair, and making my wait as pleasant as could More

by jvdippel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel and Mark Ravin
Sep 02, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear about your positive experience with Daniel and Mark! Thank you for choosing Herb Chambers BMW of Boston. We truly appreciate your feedback!

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