Herb Chambers BMW of Boston - Service Center

I have been coming to the Herb Chambers BMW dealership for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continu for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continue to support my loyalty. More

Herb Chambers BMW of Boston truly feels like a family. The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionali The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionalism and attention to detail make every visit a pleasure. I highly encourage anyone considering a BMW to shop at Herb Chambers BMW of Boston; their commitment to customer satisfaction and quality service is unmatched. You won't be disappointed! More

Mark Ravin continues to go above and beyond to make sure his customers are satisfied his customers are satisfied More

At first everything is wonderful but once you commit to having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fa having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fair I think they were new More

Very thorough and polite. My first time here and didn’t know they offer uber service to take you to place. Thank you Jurell! My first time here and didn’t know they offer uber service to take you to place. Thank you Jurell! More

As usual, Samik showed professionalism and compassion while dealing with my situation. He is the best service advisor I’ve ever had. while dealing with my situation. He is the best service advisor I’ve ever had. More

Everyone here is A+…honestly. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. From those who greet you at reception, to those who take/service/return the car. It’s always been a positive experience. More

I have had a working relationship with Herb Chambers BMW of Boston for well over 15 years involving both sales and service. Each experience and interaction has been nothing but professional, honest and ple of Boston for well over 15 years involving both sales and service. Each experience and interaction has been nothing but professional, honest and pleasant. I have an older model BMW - one that requires a bit of tender loving care at times. My calls and inquiries to the service department, specifically James Gibbons, are answered promptly and always respectfully with no sense of rushing or impatience. Details of mechanical issues are explained clearly and realistic and reasonable cost estimates are provided. The exceptional quality of work performed on my cars provides me an invaluable sense of comfort for myself and my family. I would also like to mention the exceptional provision of a loaner vehicle which I am most appreciative. More

Great service from making appt to drop off to great loaner car, excellent work done, and clean up of car. loaner car, excellent work done, and clean up of car. More

Service and communication was efficient and satisfactory. Information provided was accurate and recommendations were reasonable. Information provided was accurate and recommendations were reasonable. More