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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
971 Reviews

971 Reviews of Herb Chambers BMW of Boston - Service Center

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February 06, 2025

James Gibbons is awesome. Great customer service as always. He is super knowledgeable and very helpful. He is a top notch service advisor at BMW Herb Chambers Boston More

by Johnmartin1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Herb Chambers BMW of Boston responded

John, we're delighted to hear that James provided you with exceptional service at Herb Chambers BMW of Boston. Thanks for recognizing his expertise and support!

February 04, 2025

No surprises, what I thought it would be. Waiting experience was the best it could be! More

by Jmgrassia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Herb Chambers BMW of Boston responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers BMW of Boston

February 03, 2025

Great service! Everyone I talked with in the service department was helpful and courteous. Thanks! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Denise, Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers BMW of Boston

February 01, 2025

Higor T in the service department is great. He follows up on everything and delivers on his promises. Ahmed in sales has sold me several BMWs over the years. He’s the best and I’m staying with More

by Nicholas.drobot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with Higor and Ahmed at Herb Chambers BMW of Boston! We're delighted to know that their dedication has earned your trust over the years. We look forward to assisting you with all future BMW needs!

February 01, 2025

James is a trusted Service Advisor who has assisted with my service calls. He is knowledgeable, exceptional communicator, and a quality advisor. Thank you, James for your assistance and professionalism. More

by zoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Thank you for recognizing James and his exceptional service at Herb Chambers BMW of Boston! We're delighted to hear about your positive experience.

February 01, 2025

Matt and the team at Chambers are the best. Great communicators. Timely with every inquiry and response regarding our X7 and always honest about or vehicle. To us, trust is always most import More

by Piekarskiwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Herb Chambers BMW of Boston responded

Piekarskiwalt, we're delighted to hear that Matt and the team at Herb Chambers BMW of Boston have earned your trust with their excellent communication and service. Thank you for choosing us over Mercedes!

January 31, 2025

Herb Chambers and Higor in particular provide some of the best service in the industry. I’ve been taking my BMWs here for 20 years and they never disappoint. Strongly recommend. More

by jhdevoy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Herb Chambers BMW of Boston responded

Thank you for your loyalty and recommendation! We're delighted to hear that Higor and the team at Herb Chambers BMW of Boston have consistently provided excellent service over the years. We look forward to continuing to serve you in the future!

January 31, 2025

Herb Chambers BMW of Boston is an outstanding organization. My service advisor Higor kept me completely updated and expedited the excellent service. Everything was accomplished quickly and expert More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Herb Chambers BMW of Boston responded

Ken, we're delighted to hear that Higor and the team at Herb Chambers BMW of Boston provided you with outstanding service. Thank you for sharing your experience!

January 30, 2025

Exellent service with great communication. Easy to book appointment online and very convinient. Very nice waiting room area. More

by Chiecoli03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear you enjoyed the excellent service and comfortable waiting area at Herb Chambers BMW of Boston. Thanks for the review and please don't hesitate to reach out the next time we can be of assistance!

January 30, 2025

They were attentive, efficient, and very customer oriented in communication style and frequency. Well run service department. More

by jumahoca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your positive experience with the service department at Herb Chambers BMW of Boston! We're delighted to hear that our team was attentive and efficient in meeting your needs. We appreciate your support!

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