Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,314 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership
View Awards

1168 Commonwealth Ave

Boston, MA

02134

Directions

By Type

Showing 2,314 reviews

October 12, 2024

Will was great to work with and very helpful throughout the whole process. Got the car I wanted at a fair price More

by jwhenniger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Calderon
Report | Print
Oct 14, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Will provided excellent service and helped you find what you were looking for here at Herb Chambers BMW of Boston. Enjoy your new ride!

October 11, 2024

BEWARE. Did not repair the error I took the car into the garage for but did charge thousands of dollars for the pleasure. These charlatans were slow, unprofe More

by Lela5320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wintle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Herb Chambers BMW of Boston responded

Lela, thank you for the review. I'm disappointed to hear that we didn't leave you with a better impression. Please contact me directly so we can discuss these concerns further and work toward an appropriate resolution. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 11, 2024

Reasonable waiting time and clear description from the advisor. Facility is clean; however, the coffee machine is broken More

by Chris
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samir Shahi
Report | Print
Oct 14, 2024 -

Herb Chambers BMW of Boston responded

Chris, thanks for the feedback! We're glad to hear you had a positive experience with our team at Herb Chambers BMW of Boston. We'll make sure to address the coffee machine issue promptly - we appreciate you bringing it to our attention!

October 09, 2024

Great service, quickly responded to the inquiry and able to provide the vehicle info and availability efficiently. More

by Tarobun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman Forster
Report | Print
Oct 10, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that our team at Herb Chambers BMW of Boston provided you with efficient service and quick responses. Thank you for sharing your experience!

October 09, 2024

Matt and his team do a tremendous job. They thoroughly explain what’s going on with your vehicle in layman’s terms so it’s easy to understand, demonstrate expertise when recommending serv More

by J-Bones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell
Report | Print
Oct 09, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that Matt and his team at Herb Chambers BMW of Boston always provide such thorough and respectful service. We appreciate your trust in us!

October 08, 2024

The service was great. The process to get a loaner was quick and easy. My car was returned in perfect shape with all the repairs done. I was given updates the entire time More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Herb Chambers BMW of Boston responded

Tonya, we're delighted to hear that you had a seamless experience with our service team at Herb Chambers BMW of Boston. Keeping you informed and ensuring your car is in top shape are always our priorities. Thanks for sharing!

October 07, 2024

Great service, made it easy to drop my vehicle off, and was done same day. More

by Tony.eng604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom (tech)
Report | Print
Oct 08, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the great review, Tony! We're happy to hear our Herb Chambers BMW of Boston team made your experience a smooth one and we hope you won't hesitate to reach out if we can be of service again in the future!

October 06, 2024

They quick and fast help me solved my problem. I am grateful your professionalism . Thanks More

by erkedd@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammi Igbal
Report | Print
Oct 07, 2024 -

Herb Chambers BMW of Boston responded

Thank you for rating us five stars! The team looks forward to working with you again! - Herb Chambers BMW of Boston

October 06, 2024

Higor was excellent. Informed, helpful and responsive. I commend Herb Chambers for hiring such an intelligent and classy individual. Thank you. More

by NAbbott97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Higor provided such excellent service at Herb Chambers BMW of Boston. Thank you for recognizing his efforts and sharing your positive experience with us!

October 05, 2024

Quick service appointment with James Gibbons for my BMW X5, and the expertise shown by James is top notch More

by zoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Herb Chambers BMW of Boston responded

Zoka, we're delighted to hear that James provided top-notch service for your BMW X5 at Herb Chambers BMW of Boston. Thank you for sharing your experience!

1
...
8
9
10
...
232