Herb Chambers BMW of Boston

Wonderful service. They stay in touch with their clients to let them know what’s happening with their cars. I have a BMW and mini from this dealership and have been g They stay in touch with their clients to let them know what’s happening with their cars. I have a BMW and mini from this dealership and have been going there for at least 25 years. Very happy. More

James has always been a great advisor; he always done right by me. I've been going to him for service for years and will continue to do so as long as I have my car. right by me. I've been going to him for service for years and will continue to do so as long as I have my car. More

Easy to make an appointment for service, prompt attention and service rep kept me informed of progress on work. Pleasant enough waiting area in dealership. and service rep kept me informed of progress on work. Pleasant enough waiting area in dealership. More

Badis is the best at what he does literally! If I could give him more than a 5 star I would. Very welcoming guy & helpful with all I needed. All dealers should use him as a key example for outst If I could give him more than a 5 star I would. Very welcoming guy & helpful with all I needed. All dealers should use him as a key example for outstanding services! Literally love my car! More

I’ve never had a complaint before about this service department but sorry to say this time wasn’t the best. No complaints about the work done or the people I spoke to but the main thing was my car was t department but sorry to say this time wasn’t the best. No complaints about the work done or the people I spoke to but the main thing was my car was towed in there on Saturday around 6 pm. I got a call Saturday morning telling me they couldn’t find my keys. Asked if I had a spare set nd I told them I would look. He said would call me back in 25 minutes and they would order a spare in the meantime. I finally called them back at 6 pm assuming they found my keys. They said no and had ordered a new one and it would b there on Tuesday. Never heard from you Tuesday and keys were never found and car wasn’t ready. Wednesday round noon saying keys found and car would be ready shortly.,I must say they delivered my car and picked up loaner from my house. So that is what happened. I don’t see how my keys could get lost and there was a lack of communication on updates.,I still think this is a great dealership and even though leased my car from Sudbury this is the 2nd BMW I’ve had serviced there. I plan on buying this car and hope this experience was just a one time thing and I hope to continue using your dealership for service. More

I brought my car in for an oil change and multipoint inspection (which I do twice a year) ..made my appt requesting Sam Dias..he is the only person I will see for any appt..I called to confirm my appt inspection (which I do twice a year) ..made my appt requesting Sam Dias..he is the only person I will see for any appt..I called to confirm my appt with Sam, and learned he was on vacation..so I changed my appt to the following week when he would be back..I count on Sam for his friendliness, honesty and integrity ..he has excellent follow through should I need to know anything about my car.. I aways feel welcomed by Sam..know that he is a complete asset to the BMW dealership..thanks Sam! More

Great experience from start to finish. The car I was test driving was in front and ready to go when I got there. Every employee I interacted with while there was kind, professional and kno The car I was test driving was in front and ready to go when I got there. Every employee I interacted with while there was kind, professional and knowledgeable. More

Unfair and misleading business practices-- Dealer non responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no in responsive to multiple requests for a "guaranteed" refund of a cancelled service agreement going on 4 months at this time. 6-15-22 I have had no interactions with the Service department, just management More

This dealership is always great. Staff is prompt, courteous & keeps you up dated about whats going on. Staff is prompt, courteous & keeps you up dated about whats going on. More

I recently had an accident with my 5 series. I called service at Herb Chambers BMW. Luckily Samuel was there. He immediately sent a valet to help me. The tire was blown, so he called a tow t I called service at Herb Chambers BMW. Luckily Samuel was there. He immediately sent a valet to help me. The tire was blown, so he called a tow truck. He was a game changer. The service techs there are incredible. Thanks so much for your help. More