Herb Chambers BMW of Boston

All went smoothly. The paperwork went well. My questions were well answered. Overall a good experience The paperwork went well. My questions were well answered. Overall a good experience More

Great service experience with Samik. He is fantastic. Terrific advice, communication and service. Have always had a great experience at Herb Chambers. He is fantastic. Terrific advice, communication and service. Have always had a great experience at Herb Chambers. More

Horrible experience at the Chamber BMW. Told me it would be 2-3 hours. The cat didn’t go to the Technican until after 3 hours. After calling many time I couldn’t get answer what was going o Told me it would be 2-3 hours. The cat didn’t go to the Technican until after 3 hours. After calling many time I couldn’t get answer what was going on with my car. They kept it overnight. The next day I called 7 times & a few times actually spoke to a service rep. They couldn’t give any info except for it’s with the technician. 24 hours went by & I finally went there and got a service rep to go upstairs to check on my car. They needed to order parts & would be in 2-3 weeks. Why couldn’t they tell me the day before. So chaotic at BMW & seemingly incompetent. More

Not sure why all the poor reviews, but I have had nothing but positive experiences with this dealership. As for someone that has had many, many cars in my lifetime, buying my 3rd BMW was a no brainer and thi but positive experiences with this dealership. As for someone that has had many, many cars in my lifetime, buying my 3rd BMW was a no brainer and this store seemed to have more stock of certified cars than any other. Ill always gravitate back to a Herb Chambers, since I bought two Lexus from the Sharon store and had a great experience with their sales and service (although I would never by another Lexus, but thats a different story). Herb Chambers dealerships are all about exceptional customer service and great relationships for the long term which is what I like. From start to finish, this dealership had great communication from online, text and in person and Ahmed, my sales person was exceptional, friendly and professional and I could not ask for anything better. Great service, great people and quality cars , I would highly recommend this dealership. The location is not ideal, and it is a smaller dealership with mostly cars in the showroom, but they do an excellent job. More

The staff is highly knowledgeable and efficient. Services are fast and no waiting. Also provides ride when car in service Services are fast and no waiting. Also provides ride when car in service More

BWM Boston is a very friendly dealership. Badis made the buying process very easy and simple. Highly recommend Badis made the buying process very easy and simple. Highly recommend More

Hadi Eslami in sales was exceptional. He took incredibly good care of us as long standing customers. Mark Ravin in Service has always taken care of our cars and now we found a hopefully He took incredibly good care of us as long standing customers. Mark Ravin in Service has always taken care of our cars and now we found a hopefully long term sales person. Thank you Hadi! Your time, patience and professionalism is most appreciated! On the flip side once we got to financing and said we weren't adding on - it became some nebulous and we found papers being slammed on the table. Once a sale is established a customer should be able to walk out without too much of a trying experience. What would have been exceptional was definitely dampened by an unnecessary attitude. More

Excellent service department. Higor was fantastic! He explained everything and helped provide an honest opinion. Higor was fantastic! He explained everything and helped provide an honest opinion. More

Julieth was great to work with knowledgeable and friendly. My concerns were addressed and understood, vey professional. friendly. My concerns were addressed and understood, vey professional. More

Great service. Took care of me and were honest about which repairs my car actually needed. Took care of me and were honest about which repairs my car actually needed. More