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Herb Chambers BMW of Boston

Boston, MA

4.8
2,368 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,368 reviews

August 04, 2022

Hadi and Omar provided great service and positive experience with our two purchase at Herb chamber. More

by Nrafiee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Herb Chambers BMW of Boston responded

Thank you! We're glad Hadi and Omar helped make this a five-star experience for you!

August 02, 2022

Took me in with minimal time notice and they did all I wanted. Great job More

by johnramey007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

It was our privilege to serve you! Thanks for the excellent feedback and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers BMW of Boston Team

August 02, 2022

Nick Lagas is super! I purchased four (4) BMWs from him and his advices have been always trustworthy resulting in my happiness! More

by H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share these kind comments! We're so glad Nick continues to earn your business and we can't wait to share this wonderful feedback with him. Take care and we'll see you next time here at Herb Chambers BMW of Boston!

August 02, 2022

Service communication was nonexistent for 5 days until I made contact on day 5 to find out status. Though inspection sticker was needed, it was not flagged nor done. More

by Paulpetracca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Blash
Aug 03, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience. We apologize for the lack of communication and will make sure this feedback is addressed with our team so that we can take steps to improve. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

July 31, 2022

The experience we have today with Herb Chamber BMW Boston are excellent. They are very respectful. The service is fast and solved the problem . More

by Linge.liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Aug 01, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience working with our team at Herb Chambers BMW of Boston! We look forward to seeing you next time!

July 29, 2022

Great service. Prompt and kept me informed throughout the process. My service manger Higor was extremely helpful. More

by utpal.gupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the excellent feedback! Higor & the team look forward to seeing you again next time here at Herb Chambers BMW of Boston!

July 26, 2022

Service department was efficient, communicative, and was able to correct a problem which a different dealership had tried to, but was unsuccessful More

by fmwalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers BMW of Boston responded

We're glad we could take care of that issue for you! Thank you for giving Herb Chambers BMW of Boston a chance to provide five-star care!

July 24, 2022

My car‘s engine got overheated and we had it towed to BMW of Boston which was just 6 miles away. Higor, the service advisor was able to get the car looked at within an hour. The car was probably diagnosed an More

by Mboxbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience! We're happy Higor could expedite your vehicle's service and we'll be sure to pass along this kind feedback to him & the team. Take care and please don't hesitate to reach out if we can be of assistance again in the future!

July 24, 2022

I visited this Dealership on July 23rd and had the pleasure of interacting with Higor Teixeira. He was super nice and easy to have a genuine conversation. He was very helpful and honest with recommend More

by Bajan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers BMW of Boston responded

Wow, thank you so much for the kind review! We appreciate you visiting us here at Herb Chambers BMW of Boston and can't wait to share this wonderful feedback with Higor & the team. Take care and we'll see you next time!

July 24, 2022

BMW is the best car Company, with the best people at every role! The Manager Mrs Melissa is the best ever, and My salesman Hadi was the best ever also! I appreciate their manner with their customers! I More

by hsa444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Herb Chambers BMW of Boston responded

Thank you so much for this wonderful feedback about our Herb Chambers BMW of Boston team! We're honored to receive your support and look forward to seeing you again next time. Take care!

Jul 26, 2022 -

hsa444 responded

Thank you very much Dear Herb Chambers Team for your all efforts to your Customers! We appreciated your jobs.

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