Herb Chambers BMW of Boston

Easy appointment And very helpful service person. I was sent a video of the review of the car and promptly informed about some additional issues that we had discussed. Excellent experience. I was sent a video of the review of the car and promptly informed about some additional issues that we had discussed. Excellent experience. More

Mark Raven in the service department is a super star . He is knowledgeable helpful and professional. I was in and out in just over an hour and that was because Mark was paying attention and kept a watchfu He is knowledgeable helpful and professional. I was in and out in just over an hour and that was because Mark was paying attention and kept a watchful eye on my vehicle. More

James was great to work with. He kept me informed throughout the day. I’m very happy with his efforts. He kept me informed throughout the day. I’m very happy with his efforts. More

Disappointed in the 4:30 wait time for my vehicle. Also no air was added to my tires and my Bluetooth with all my settings was erased. Also no air was added to my tires and my Bluetooth with all my settings was erased. More

Great experience with Higor and the team. I continue to be impressed by the service department in Boston. I continue to be impressed by the service department in Boston. More

Dealership is always very helpful and knowledgeable. The service department is outstanding , always efficient and friendly! The service department is outstanding , always efficient and friendly! More

Excellent sales AND service. Had my 5 year old BMW serviced. Got a thorough review of the car including what needed to be done as well as other updates I might consider. Had my 5 year old BMW serviced. Got a thorough review of the car including what needed to be done as well as other updates I might consider. More

I had a very very bad purchase experience for my BMW 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresp 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresponsible behavior of the dealer. Everyone who wants to purchase a car from this dealership should take a look at this review. Here is the story. After I decided to purchase the car and went to the financial manager's office, the financial manager tried to persuade me to buy the GAP insurance ($1000) and told me that only an idiot will not buy it. I didn't know what was GAP insurance when I purchased the car so I choose to trust the manager and bought it. When I got home, I did some research and it turned out that GAP insurance was entirely useless in my case since the remaining principal will always be lower than the car's market value). Be noted, the financial manager knew that I would pay off the loan very soon thus he should know the GAP insurance is entirely wasteful for me. After I realized that, I tried to cancel my GAP insurance. The insurance contract says that I can unconditionally cancel the insurance and get a full refund within 30 days. So I went to the dealership and found the financial manager (Mohammed Omar). However, he rejected my request and asked me to wait for the first monthly payment and said only after that I can cancel the GAP insurance with a full refund. Then I waited for the extra month, and called the dealership back. Unfortunately, Mohammed (financial manager) was on vacation thus the director (Katie George) answered my call. She told me that she would handle it and the cancellation of the GAP insurance would reflect on my loan banking account after 5 months. Then I trust the director and wait for 6 months. However, nothing happened to my account in the end. Then I called the dealership again recently (I can't go to the dealership in person since I have moved to another state), and the director said she forgot our conversation and transferred me to the financial manager again. The financial manager said again that he would handle it and asked me to wait for 3 weeks before it reflects on my account. I was already very upset but I still chose to trust the dealer one more time. Now it has been three weeks and nothing happens again. I don't want to trust this dealership anymore and want everyone to know their dishonesty and irresponsibility to their customers. There were other dishonest behaviors during the purchase such as the coverage of the car started much earlier than my purchase date (the dealer promised me before I purchased the car that they would reset the coverage but they told me it was impossible after the purchase) and there were a lot of small scratches on the car (It was my fault that I didn't check carefully upon car pick-up). PS: I have to give at least one star. But I would give for zero stars if I can. More

Great service, always does a good job with our BMW. Service is timely and the cost competitive compared to other dealerships. Service is timely and the cost competitive compared to other dealerships. More

Sales rep Badis and manager John were great to work with. They were very patient and understanding. Badis answered all questions (I had a ton) and spent a significant amount of time reviewing car options wit They were very patient and understanding. Badis answered all questions (I had a ton) and spent a significant amount of time reviewing car options with me to help me narrow down a good fit. After purchasing Badis walked me through the setting options, helped me set up the the vehicle to my specifications and ensured I was comfortable with the settings. F&I rep, David was equally as plesant. He was flexible with my work schedule, didnt rush me or pressure me to buy any options but went to great lengths to ensure I was educated about pro's and con's. I would work with Badis, John and David again. I will return for my next purchase. More