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Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,372 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,372 reviews

December 01, 2022

A service advisor Higor is truly an exceptional person. He went in every possible detail over what is needed to be done for my car and why. From now on, I will be taking my car only to this dealership More

by Temkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Herb Chambers BMW of Boston responded

It's wonderful to hear that our service team made the experience easier for you! Thank you for trusting us with your vehicle! We'll see you next time! - Herb Chambers BMW of Boston

November 29, 2022

By far the best experience buying a car yet. Highly recommend going to see him. You won’t regret it. More

by Jakefink34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Boussetta
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Nov 30, 2022 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston team with your purchase! We hope you enjoy your vehicle and look forward to seeing you again in the future!

November 29, 2022

Matt is the best service manager around! He is definitely an asset at Herb Chambers BMW Boston .Matt goes above and beyond to help his clients ..Thank you Matt! More

by jpaone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful review! We're certainly lucky to have Matt on our team and we can't wait to share these kind comments with him. Take care and we'll see you next time here at Herb Chambers BMW of Boston!

November 28, 2022

Easy to set up appointment. Communication through day could have been better but ok. Cashier did not have paperwork when arrived More

by SWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Colon
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Nov 29, 2022 -

Herb Chambers BMW of Boston responded

Thank you for visiting our team! We hope to provide you with a timely appointment next time! -Herb Chambers BMW of Boston

November 26, 2022

Please ask for Badis, he is very professional, has good product knowledge and made the process of buying the car, really smooth. We walked out happily and appreciate the great experience. More

by Shruti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Boussetta
Report | Print
Nov 28, 2022 -

Herb Chambers BMW of Boston responded

Buying a car should be exactly like that every time, Shruti! We're so happy that Badis could make this experience so great and look forward to assisting you again! Thank you! - Herb Chambers BMW of Boston

November 23, 2022

Mark raven is the reason I do business with this particular dealership he is the best More

by cynthiaking1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark raven
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Nov 25, 2022 -

Herb Chambers BMW of Boston responded

Thank you for rating Mark and Herb Chambers BMW of Boston five stars! We look forward to seeing you again, Cynthia!

November 23, 2022

James and the team were incredible! Beyond friendly with absolutely no push. Within minutes of arrival I was out driving and the purchase completed in no time. Service is absolutely sec More

by d.a.lafleur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mackenzie
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Nov 23, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this excellent feedback! We're happy to hear James & the team provided you with a smooth & efficient experience and we hope we have the opportunity to work with you again in the future. Take care! - Herb Chambers BMW of Boston

November 23, 2022

Excellent team! Process was fast and easy. They even drove the new car to my house More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your business, Tom! We hope you enjoy your new vehicle and look forward to working with you again in the future!

November 22, 2022

Badis and Omar provided exceptional customer service. Badis made the purchase seamless and kept me updated on the delivery timing. Omar provided clear and practical recommendations. More

by DG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Boussetta
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Nov 22, 2022 -

Herb Chambers BMW of Boston responded

Thank you for your review! We're so happy that Badis and Omar earned your 5 stars! We hope to provide this same level of service to our future customers!

November 19, 2022

Service was curt, arrogant, and not very courteous. No timely notification when car was ready for pickup. More

by PSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Herb Chambers BMW of Boston responded

Hello - this is not the impression we want to be giving our customers and would like the opportunity to discuss this situation with you further to ensure it does not happen again. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Nov 21, 2022 -

PSTONE responded

I would be happy to have a discussion with you since I have been concerned about the Herb Chambers BMW Service dept since I first bought my car there. My phone is 617-851-7226. Peter Stone

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