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Herb Chambers BMW of Boston

Boston, MA

4.8
2,349 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,349 reviews

January 02, 2025

Poor communication… need to be more knowledgeable on requirements for buying a car. Overall; nice people More

by Iamyos79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Semedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Herb Chambers BMW of Boston responded

We appreciate your feedback. We strive to provide clear communication and knowledgeable service, so it's disappointing to hear we fell short in this instance. If there's anything specific you'd like us to address or discuss further, please feel free to reach out. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

January 02, 2025

I just had an exceptional car buying experience at Herb Chambers BMW of Boston with Hadi Eslami. This was my first experience buying a car at this dealership. Hadi was transparent, trustworthy and professi More

by Rvatan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Hadi, Jesse, and David provided you with such an exceptional experience at Herb Chambers BMW of Boston. It's fantastic to know they made the process smooth and enjoyable for both you and your husband. We look forward to assisting with any future purchases!

December 30, 2024

Jing was an outstanding client advisor for our family! We wanted to take advantage of all the BMW year end incentives, discounts, and 1.99% APR, but even with a limited X5 inventory in the Boston area, Ji More

by arenaliu007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jing Lau
Dec 31, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Jing provided such an exceptional experience at Herb Chambers BMW of Boston. Thank you for recommending him and sharing your positive feedback with us! Enjoy your new X5!

December 30, 2024

One of the smoothest car transaction experiences I have ever had. I purchased a car from them in less than 36 hours. I worked with Katie and Liz the sales managers along with Sheraz. I happily walked ou More

by Wilmington Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie, Liz,
Dec 31, 2024 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with Herb Chambers BMW of Boston! We're delighted to hear that Katie, Liz, Sheraz, and David made the process smooth and transparent. Enjoy your new X5 50e!

December 27, 2024

Professional sales people, no pressure, best selection! This is our 3rd car purchased from Nick More

by susanschechter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Herb Chambers BMW of Boston responded

Hi Susan, we're happy to hear about your positive experience with our professional, no-pressure sales team and Nick at Herb Chambers BMW of Boston. We hope to see you next time! Enjoy your new ride!

December 27, 2024

My sales Nick is very efficient in helping me settling down the car I am looking for, excellent service! More

by xingchen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Nick provided you with efficient and excellent service at Herb Chambers BMW of Boston! Enjoy your new car, and thank you for choosing us!

December 27, 2024

I have been coming to the Herb Chambers BMW dealership for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continu More

by jfrelick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Herb Chambers BMW of Boston responded

Hi Jfrelick, thank you for your loyalty and kind words about Herb Chambers BMW of Boston! We're delighted to hear that our service and attention to detail have kept you coming back over the years. We look forward to serving you in the future! Safe travels!

December 26, 2024

Herb Chambers BMW of Boston truly feels like a family. The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionali More

by Patrick Welch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Herb Chambers BMW of Boston responded

Patrick, we're delighted to hear that James and the team at Herb Chambers BMW of Boston made you feel like family! Your recommendation means a lot to us. Thank you for sharing your experience!

December 24, 2024

Mark Ravin continues to go above and beyond to make sure his customers are satisfied More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Dec 24, 2024 -

Herb Chambers BMW of Boston responded

We're glad you had such a wonderful experience with Mark and the team! Thank you for choosing Herb Chambers BMW of Boston!

December 23, 2024

Nick provided excellent advise and the most professional service making buying a new car a great experience More

by MN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Nick made your car-buying experience exceptional at Herb Chambers BMW of Boston. Thank you for sharing this positive feedback! Enjoy your new ride!

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