Herb Chambers BMW of Boston

This past month, December of 2024, I purchased a BMW from Herb Chambers of Boston, and I wanted to applaud the exceptional service I received from the dealership. Sales Representative Jing Lau, from sta from Herb Chambers of Boston, and I wanted to applaud the exceptional service I received from the dealership. Sales Representative Jing Lau, from start to finish, went above and beyond to ensure the car-buying process was smooth, transparent, enjoyable and most importantly, no stress for me. Jing was incredibly knowledgeable about the BMW X1, patiently walking me through various models of cars on his list, features, and options to find the perfect car for my needs. He was attentive to my preferences and never once made me feel rushed or pressured into making a decision. Jing patiently answered questions that I asked more than one time. His professionalism and genuine enthusiasm for helping customers stood out. During the test drive, Jing’s expertise really shined—he took the time to explain the technology, performance capabilities and features of the BMW I was considering. It was clear that he genuinely wanted me to be informed about my choice and that I was happy with the features of the car, Unfortunately, the specific BMW X1 that I settled on was no longer available. We acted too slow. The news came from his Manager, Katie. She was very apologetic and assured me that we would find another car. She continued to work with Jing until they came up with a new list. I did eventually choose one. I found this experience to be very kind hearted since I have never experienced this at other dealerships. Now came the Finance part, and to me, this is always the hardest part of the process. I hate “hard sell” type of discussions. Surprisingly enough, the purchasing process was seamless. Dave in the Finance department was very personable and understood how I felt. By the end of the discussion, I felt as if he was a long time friend instead of someone I just met. Jing handled all the car delivery and car insurance details efficiently and kept me updated every step of the way. He even went the extra mile to ensure my car was perfectly prepared for delivery, walking me through all the features when I picked it up. More

Poor communication… need to be more knowledgeable on requirements for buying a car. Overall; nice people requirements for buying a car. Overall; nice people More

I just had an exceptional car buying experience at Herb Chambers BMW of Boston with Hadi Eslami. This was my first experience buying a car at this dealership. Hadi was transparent, trustworthy and professi Chambers BMW of Boston with Hadi Eslami. This was my first experience buying a car at this dealership. Hadi was transparent, trustworthy and professional throughout the whole process. He patiently helped me narrow down the options. Even though this was an extremely busy time for him, there was excellent communication and he responded promptly to all the emails. He made sure to get the exact car that I wanted to test drive from another location in a timely manner. Jesse helped us with our test drive he was extremely knowledgeable and made sure to explain all the features and specifications. His enthusiasm made the whole experience more pleasant. David Torres was extremely polite , professional and efficient. My Husband is already planning his next purchase from Hadi and Herb Chambers. Thank you for an exceptional experience. More

Jing was an outstanding client advisor for our family! We wanted to take advantage of all the BMW year end incentives, discounts, and 1.99% APR, but even with a limited X5 inventory in the Boston area, Ji We wanted to take advantage of all the BMW year end incentives, discounts, and 1.99% APR, but even with a limited X5 inventory in the Boston area, Jing was able to quickly identify the vehicle that we are looking for with the right optional packages. When it came to negotiating the purchase price, he was very open and transparent about what he was able to offer for us and explained it very clearly in a thoughtful manner. Overall, it was a very pleasant experience working with Jing and HB BMW Boston. I would highly recommend Jing as your next BMW client advisor. More

One of the smoothest car transaction experiences I have ever had. I purchased a car from them in less than 36 hours. I worked with Katie and Liz the sales managers along with Sheraz. I happily walked ou ever had. I purchased a car from them in less than 36 hours. I worked with Katie and Liz the sales managers along with Sheraz. I happily walked out with a x5 50e for a screaming deal and they were extremely easy to deal with and very transparent. I highly recommend shopping here. David the finance manager was also a pleasure to deal with. More

Professional sales people, no pressure, best selection! This is our 3rd car purchased from Nick This is our 3rd car purchased from Nick More

My sales Nick is very efficient in helping me settling down the car I am looking for, excellent service! down the car I am looking for, excellent service! More

I have been coming to the Herb Chambers BMW dealership for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continu for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continue to support my loyalty. More

Herb Chambers BMW of Boston truly feels like a family. The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionali The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionalism and attention to detail make every visit a pleasure. I highly encourage anyone considering a BMW to shop at Herb Chambers BMW of Boston; their commitment to customer satisfaction and quality service is unmatched. You won't be disappointed! More

Mark Ravin continues to go above and beyond to make sure his customers are satisfied his customers are satisfied More