Herb Chambers BMW of Boston

Ease of scheduling, constant communication, fast and efficient service, great people - very satisfied and would recommend efficient service, great people - very satisfied and would recommend More

Herb Chambers BMW of Boston is an excellent dealership with a fantastic service department. I have been a customer there for several years and bought 3 cars from them. Their service department always does with a fantastic service department. I have been a customer there for several years and bought 3 cars from them. Their service department always does a fantastic job and Matt Krappe is an excellent leader and Julieth Pinteros is a fantastic service advisor.i highly recommend this dealership for service and sales. More

samik was really helpful and reasonable, made the entire process quick and easy. thank you! process quick and easy. thank you! More

Smooth process, easy to book, uber driver got the wrong address so I had to get my own ride. That was the only glitch. address so I had to get my own ride. That was the only glitch. More

The service center of Herb Chambers BMW is organized and operated poorly. I asked in before making my appointment if they did work beyond oil changes and tire rotations on Saturdays and I was told they do. operated poorly. I asked in before making my appointment if they did work beyond oil changes and tire rotations on Saturdays and I was told they do. The receptionist also proposed that they can leave my keys with the sales department so I could pick up the car on Sunday since the service center isn't open on Sundays. I requested to have a note included in my file for a Sunday pick up and the receptionist told me I can notify my service manager when I drop off the vehicle. When I dropped off the car, I was told they only do small jobs (such as oil changes) on weekends. I left my car with them regardless to address smaller repairs on my vehicle and reminded them to leave my keys with sales. When I spoke with my service advisor after the small repairs were addressed, I again asked him to leave my keys with the sales department. I did not receive a response from Samik. When I tried to pick up my car on Sunday, the sales department did not have my keys. The sales department nicely helped me locate the car but we're unable to access it because they did not have keys to the gate. Despite bringing my second set of keys I was unable to retrieve my vehicle. I do not live locally so I had to find accomodations and was forced to take the day off of work because this service center is unable to follow instructions. Other customers' keys were with the sales department that Sunday so it is clear the service center is capable of doing this for some customers. Not only were my repairs unaddressed but I was also left stranded in Boston without my vehicle and without accomodations due to this error. The sales department was incredibly apologetic and helpful throughout this process but it is unacceptable that they need to tend to the customers disgruntled by the service department. More

Abdou was professional easy to work with and amazing Very open and honest with us and gave us a very fair deal Paperwork came very fast thanks also to financial dept Car arrived in perfect condition same wee open and honest with us and gave us a very fair deal Paperwork came very fast thanks also to financial dept Car arrived in perfect condition same week Thanks More

Abdou was amazing to deal with professional and efficient Worked with you and had nothing to hide David from finance got all paperwork done rapidly Worked with you and had nothing to hide David from finance got all paperwork done rapidly More

I have bought multiple cars from this dealership. There are 2 other BMW dealers close by but I prefer to drive 45-60 min to buy my cars from this dealer. Hadi provides excellent service he is very pr There are 2 other BMW dealers close by but I prefer to drive 45-60 min to buy my cars from this dealer. Hadi provides excellent service he is very professional polite and explains everything well patiently. he remembers your preferences. I highly recommend this dealership specially Hadi Eslami More

Michael and Liz were a pleasure to deal with. Efficient, time sensitive and respectful. Michael was very knowledgeable about BMW models and colors. We ended up with a X5 hybrid. Efficient, time sensitive and respectful. Michael was very knowledgeable about BMW models and colors. We ended up with a X5 hybrid. More

This past month, December of 2024, I purchased a BMW from Herb Chambers of Boston, and I wanted to applaud the exceptional service I received from the dealership. Sales Representative Jing Lau, from sta from Herb Chambers of Boston, and I wanted to applaud the exceptional service I received from the dealership. Sales Representative Jing Lau, from start to finish, went above and beyond to ensure the car-buying process was smooth, transparent, enjoyable and most importantly, no stress for me. Jing was incredibly knowledgeable about the BMW X1, patiently walking me through various models of cars on his list, features, and options to find the perfect car for my needs. He was attentive to my preferences and never once made me feel rushed or pressured into making a decision. Jing patiently answered questions that I asked more than one time. His professionalism and genuine enthusiasm for helping customers stood out. During the test drive, Jing’s expertise really shined—he took the time to explain the technology, performance capabilities and features of the BMW I was considering. It was clear that he genuinely wanted me to be informed about my choice and that I was happy with the features of the car, Unfortunately, the specific BMW X1 that I settled on was no longer available. We acted too slow. The news came from his Manager, Katie. She was very apologetic and assured me that we would find another car. She continued to work with Jing until they came up with a new list. I did eventually choose one. I found this experience to be very kind hearted since I have never experienced this at other dealerships. Now came the Finance part, and to me, this is always the hardest part of the process. I hate “hard sell” type of discussions. Surprisingly enough, the purchasing process was seamless. Dave in the Finance department was very personable and understood how I felt. By the end of the discussion, I felt as if he was a long time friend instead of someone I just met. Jing handled all the car delivery and car insurance details efficiently and kept me updated every step of the way. He even went the extra mile to ensure my car was perfectly prepared for delivery, walking me through all the features when I picked it up. More