Herb Chambers BMW of Boston

See earlier review I didn't see Jurell on the Service Rep list. He was polite and friendly and did a first class job list. He was polite and friendly and did a first class job More

Service is good but the waiting time is very unreasonable and I have to wait for 6 hours to get my break pads replaced and I have to wait for 6 hours to get my break pads replaced More

Kirill was a great service advisor! I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, upd I called in due to a rattling noise in the interior. He booked me same day. Upon my arrival, he was on top of things: checking with technicians, updating me frequently and eventually getting me a loaner. I picked up my car 3 days later as promised - clean and fixed. Thank you! More

My 2018 BMW had a rare transfer case catastrophic issue. Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The ser Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The service department was informative and friendly. I was thrilled at the very FAIR pricing. The entire experience, from arrival to return of my car was professionally handled, no crazy waiting, and an example of a great culture of professionalism. More

The people I dealt with at Herb Chambers were very friendly and helpful and made the purchase process enjoyable. Katie George was especially helpful in every way. friendly and helpful and made the purchase process enjoyable. Katie George was especially helpful in every way. More

Buying car was excellent experience with sales dealer Nick Lagas. He was patient, flexible, and ultimately gave us a fabulous deal. Nick Lagas. He was patient, flexible, and ultimately gave us a fabulous deal. More

Excellent experience at Herb Chambers Boston thanks to Jing Lau. It was a pleasure working with Jing to guide me through the options and select a car right for me. He was a 10 out of 10 across all element Jing Lau. It was a pleasure working with Jing to guide me through the options and select a car right for me. He was a 10 out of 10 across all elements through out- responsive, not pushy at all, thoughtful, his personality makes you want to work with him. It was a great experience. I returned after driving my new car for a week to meet with a "genius" to learn the car and Jing kindly arranged everything. I feel well taken care of not only through the ordering and purchase process but also beyond. More

Efficient and helpful. Kept informed throughout the process, even though the repairs took longer than anticipated Kept informed throughout the process, even though the repairs took longer than anticipated More

Sheraz was fantastic. As overwhelming as buying a new car can be Sheraz was there every step of the way. He was able to answer all of my questions from the start of the pr As overwhelming as buying a new car can be Sheraz was there every step of the way. He was able to answer all of my questions from the start of the process to the day I was able to pick up my new SUV. I can’t thank him enough for making this process as smooth as it was! More

This is my third BMW purchase, and once again, it was a fantastic experience! Everything went smoothly from start to finish,. Hadi, along with his team, took care of every detail perfectly. The whole proce fantastic experience! Everything went smoothly from start to finish,. Hadi, along with his team, took care of every detail perfectly. The whole process was efficient, seamless, and their communication was top-notch. Highly recommend this exceptional team! More