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Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,314 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,314 reviews

December 27, 2024

My sales Nick is very efficient in helping me settling down the car I am looking for, excellent service! More

by xingchen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Nick provided you with efficient and excellent service at Herb Chambers BMW of Boston! Enjoy your new car, and thank you for choosing us!

December 27, 2024

I have been coming to the Herb Chambers BMW dealership for approximately 20 years the service hospitality and attention to detail both from new car buying as well as follow up service appointments continu More

by jfrelick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Herb Chambers BMW of Boston responded

Hi Jfrelick, thank you for your loyalty and kind words about Herb Chambers BMW of Boston! We're delighted to hear that our service and attention to detail have kept you coming back over the years. We look forward to serving you in the future! Safe travels!

December 26, 2024

Herb Chambers BMW of Boston truly feels like a family. The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionali More

by Patrick Welch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Herb Chambers BMW of Boston responded

Patrick, we're delighted to hear that James and the team at Herb Chambers BMW of Boston made you feel like family! Your recommendation means a lot to us. Thank you for sharing your experience!

December 24, 2024

Mark Ravin continues to go above and beyond to make sure his customers are satisfied More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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Dec 24, 2024 -

Herb Chambers BMW of Boston responded

We're glad you had such a wonderful experience with Mark and the team! Thank you for choosing Herb Chambers BMW of Boston!

December 23, 2024

Nick provided excellent advise and the most professional service making buying a new car a great experience More

by MN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Nick made your car-buying experience exceptional at Herb Chambers BMW of Boston. Thank you for sharing this positive feedback! Enjoy your new ride!

December 21, 2024

Great experience working with Will - made the process super easy. Recommend working with him to anybody looking to purchase a BMW More

by andrewclark10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Calderon
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Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Andrew, we're delighted to hear that Will made your experience at Herb Chambers BMW of Boston a smooth one! Thank you for recommending him, and we hope you're enjoying your new ride! Safe travels!

December 21, 2024

At first everything is wonderful but once you commit to having work done, communication drops off a cliff and you’re not that important anymore. Then the pick up personnel were down right rude but to be fa More

by morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
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Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Morris, I apologize for the drop in communication and any rudeness you experienced. We strive to provide consistent service throughout your experience with us, and it's disappointing to hear we fell short. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

December 21, 2024

Very thorough and polite. My first time here and didn’t know they offer uber service to take you to place. Thank you Jurell! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
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Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your review, Eric! We're pleased that Jurell earned your 5-stars! We look forward to seeing you next time at Herb Chambers BMW of Boston!

December 20, 2024

As usual, Samik showed professionalism and compassion while dealing with my situation. He is the best service advisor I’ve ever had. More

by shahinou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
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Dec 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Shahinou, we're delighted to hear that Samik provided you with exceptional service at Herb Chambers BMW of Boston. We look forward to serving you again! Have a great ride!

December 20, 2024

My experience with the staff at Herb Chambers BMW of Boston was very enjoyable. Everyone was professional and a joy to work with. More

by maa7380
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Darah - 5 Stars
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Dec 20, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to hear that you had an enjoyable experience with our team at Herb Chambers BMW of Boston. Thank you for the kind words, and we look forward to serving you again in the future!

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