Herb Chambers BMW of Boston

I purchased a 330xi from another dealer in another state, unfortunately, it has some electrical quirks. I always take in for servicing to Chris at Herb Chambers, he consistantly takes excellent care of me. unfortunately, it has some electrical quirks. I always take in for servicing to Chris at Herb Chambers, he consistantly takes excellent care of me. I had a failed engine thermometer last week, and my wood shifter had a crack in it to no fault of mine. The thermometer was fixed in excellent time, and they replaced my shifter w/out any issue. Every time I have an issue (probly twice a year), I call and schedule for Chris. Jim took care of me a couple times when Chris was away, and he did an excellent job as well. I do know the prices at this dealership are a little higher though due to their conveniant location, and probly due to taxes in the city as well at their location which are passed on to customers. Either way, still an excellent service experience. More

Not a single returned call. I was in the shop 4 times in as many weeks. Mike and Jimmy both have a condescending manner. You're a service representative and yet you have no service skills? Really? They also as many weeks. Mike and Jimmy both have a condescending manner. You're a service representative and yet you have no service skills? Really? They also trash talked other BMW dealerships, usually a sign of incompetence. They proved that with their actions, as the service department twice fixed one problem only to create another one. More

What a nightmare -- talk about arrogant. They make you feel like you are the lucky one to have them talking to you... and to top it all off, they don't really listen to what you want -- rather, they just feel like you are the lucky one to have them talking to you... and to top it all off, they don't really listen to what you want -- rather, they just push on you what they want to sell. Went to Norwood BMW and had a completely different experience -- bought my brand new X5 same day from there... so make the trip to Norwood if you really want a BMW. (I live in Beacon Hill, so I would have preferred the convenience of Herb -- but never again) More

I bought my 2007 BMW 530xi into Herb Chambers BMW for a scheduled appointment for dealing with some issues regarding electronics and ventilation. Service Advisor Jim Miscioscia took me in hand, got the car scheduled appointment for dealing with some issues regarding electronics and ventilation. Service Advisor Jim Miscioscia took me in hand, got the car into the system, knew what the problems were, and arranged for a loaner (2007 BMW 328xi). When parts were late in arriving, Jim called me, said to keep the loaner another day. Called again the next day, said parts were being installed and asked me to come by an get the car. Reverse transition was just as painless...drop the loaner, chat with GM Melissa Steffy, and take away the 530xi, now updated, blowing air in the right way, and clean. Everything was great, and all the other customers I saw picking up cars seemed as happy as I was. More

I walked into the dealership, wanting to test drive the new 330i (a few years ago). After waiting for what seemed like 1/2 an hour to get a sales guy, the sales guy told me that he only had 330xi's. I to new 330i (a few years ago). After waiting for what seemed like 1/2 an hour to get a sales guy, the sales guy told me that he only had 330xi's. I told him that I didnt want all wheel drive, and that I wanted to test a 330i. He told me that "no one buys 330i" anymore. I told him "not from you anyway", and I walked away. FYI... I purchased a 330i from Foreign Motors West, with whom I am very satisfied. More

My experience with Herb Chambers is from 2000 through 2004. I ordered a 530 there and the sales experience was low pressure and pleasant. My car was serviced there while the free maintainance was avail 2004. I ordered a 530 there and the sales experience was low pressure and pleasant. My car was serviced there while the free maintainance was available, and the car was always properly fixed, the service mgr went out of his way to explain what was needed and why and they even stayed 45 minutes late on a Friday as I was running late to pick up the car. The 2 drawbacks for Herb Chambers BMW is their location is hard for me to get to, and their rates are somewhat higher than my trusty independent mechanic 10 minutes away. My experience with Herb Chambers has not been remotely like the negative comments posted here. More

This is a six-months-after-the-sale report regarding my sales experience, and my first service contact. We took delivery about 10/1/2006 of a BMW 530xi. Price was right, trade $$ were good, and the sales & sales experience, and my first service contact. We took delivery about 10/1/2006 of a BMW 530xi. Price was right, trade $$ were good, and the sales & delivery experiences were exemplary: 1) treated with respect, 2) pressure non-existent, 3) none of the expected pressure from the financial guy, and 4) Jason Canulla provided the most complete new-car explanation I've ever had. First few days were great. I discovered that the Navigation system was not equipped with the expected traffic reports, but Herb Chambers GM Melissa Steffy has gone to work on that issue, and I'm expecting a positive outcome there. Car has had no issues, and after buying ten new cars from 1967-2007 this BMW was the first which had no driveability/preparation/mechanical issues from the outset. I stopped by for my first-in-six-months service contact today to try and resolve electronic problems. Jason introduced me to Asst. Service Mgr. Chris Anslono who immediately set me up with an appointment for the work with a loaner car in a couple of weeks. I know Herb Chambers in general has gotten a reputation for shoddy practices, esp. here at DealerRater, but this BMW Center has shown me nothing but good stuff. I'll report back regarding the service experience after it has happened. More

I recently discovered this site and had to share three bad experiences with Chambers Motorcars. All three times I was very serious about buying, but Chambers is one of those places where they make assump bad experiences with Chambers Motorcars. All three times I was very serious about buying, but Chambers is one of those places where they make assumptions about your appearance. In October 2005, I went in to get a deal on a leftover 2005 325ci. First, the salesperson starts working from the MSRP, even though they had clearly published discounts for all leftover 2005 BMW 325ci's. Secondly, they offered me a below wholesale value on my trade. It was the first time I ever just got up and walked right out. Of course, they didn't even make a counter-offer. It was as if they didn't want to sell me the car. Sadly, they're the fools because since then, I've purchased not one, but two brand new BMW's from BMW Gallery of Norwood. It's unfortunate, since Chambers is conveniently located within walking distance of my house; however, pigs will be flying before I ever walk into a Chambers showroom again. More

On my last visit on Tues Jan 23, I brought in my car for an inspection sticker, a brake light replacement, and to unjam the CD player. Herb Chambers Service Department took 2 hours to complete the inspecti an inspection sticker, a brake light replacement, and to unjam the CD player. Herb Chambers Service Department took 2 hours to complete the inspection sticker and single brake light replacement, and refused to unjam the CD tray in the changer without billing me for about 2 hours of $120/hr service. Next, they did charge me for disposal of the one brake light, a fee of $4 for throwing away one light bulb. On my previous visit on New Years Eve, I brought in the car for an oil change. That service took 8 hours to complete and I received no notice as to progress and when it would be finished from Marco. After waiting at the dealership for 2.5 hours on NYE, they brought me the car at 4:30 without it washed. Marco told me I can bring it in later next week for the "complimentary wash" after service. I refuse to work with them again, or buy a car from them or from their associated dealerships. I hate to be nickel-and-dimed and Herb Chambers's BMW does that extremely well. More

Ali (assistant service manager) has provided exceptional service. I have had my 540i service many times at this dealership and have never experiacned any difficulutues. They were even nice enough to drive m service. I have had my 540i service many times at this dealership and have never experiacned any difficulutues. They were even nice enough to drive me to and from work. More