Herb Chambers BMW of Boston

I recently purchased my THIRD BMWer from Kevin Bugbee at Herb Chambers/Boston---a new 135i sports coupe. It was just being introduced in the US and BMW North America dealerships didn't know a lot about it. Herb Chambers/Boston---a new 135i sports coupe. It was just being introduced in the US and BMW North America dealerships didn't know a lot about it. Getting one was a little tricky but Kevin was on top of it all the way, I have known Kevin for several years. He is quite a character. He has become a good friend while remaining the consummate professional. Kevin's involvement doesn't end with handing over the car keys. He is always available to deal with any issues that might arise. He is very "approachable" and I would feel comfortable discussing with him all matters, however good or bad. Moreover, it has become clear to me over the years that Kevin knows how to leverage for my benefit the extensive Herb Chambers sales and service organization to meet all my needs. Finally, let me not forget the excellent service department--quality work, no problems. More

The trophy wife/general manager is nothing but an The trophy wife/general manager is nothing but an arrogant, stuck up snob that has no idea how to talk to customers or even her employees. She ac The trophy wife/general manager is nothing but an arrogant, stuck up snob that has no idea how to talk to customers or even her employees. She actually lectured an employee in front of my wife and I! The poor kid only hesitated a moment to find a key. For someone to be so rude to an employee that was the the last straw. Everyone else was nice, my sales person, the valet, and even the other managers. If Herb cares about his image he would get someone that can manage people and is more polite! Not to mention someone that doesn't come to work in an evening gown! Put a suit on or something less provocative! I will never return More

The worst experience I ever had at a dealership. Flat The worst experience I ever had at a dealership. Flat out lied to me and made me drive an hour in after a snow storm to tell me that the car was i The worst experience I ever had at a dealership. Flat out lied to me and made me drive an hour in after a snow storm to tell me that the car was in their storage and they can't show it to me. It was an "executive car", X3 6k mi, they promised that the car was not a loaner and never been in an accident, but refused to put that in writing. The guy was rude and disrespectful and acted like he was doing the costumer a favor. BE CAREFUL and shop around before you get stuck with these guys. More

Awesome salesperson - Sheraz. Knowledgeable, friendly, hard-working. Service department sucks. Rude. Unreliable. The secretaries who answer the phone need some remedial customer service lessons. We do n hard-working. Service department sucks. Rude. Unreliable. The secretaries who answer the phone need some remedial customer service lessons. We do not exist to annoy them - they should realize that. More

Leased an 08 328xi coupe from Herb Chambers BMW of Boston a few weeks ago. I was new to leasing but I taught myself the ropes. The person I worked with (Kevin Bugby) was extremely helpful when it came to som a few weeks ago. I was new to leasing but I taught myself the ropes. The person I worked with (Kevin Bugby) was extremely helpful when it came to some other things I didn't fully understand, helped me learn a lot about the pricing process and was very patient considering I made changes to my "final" decision three times. I changed my initial color choice a couple times, and each time he dutifully went and would check and get me back a list of potential cars that matched my criteria, and never seemed annoyed despite the fact that I changed my choice almost after the deal had been finalized. He is one of the main leasing guys so I would have expected someone like that to have little tolerance for someone like myself who knows little about the process but as I said he was very polite and accomodating. I also got a great deal on the lease, so I know he wasn't just being nice "for other reasons" (i.e. they are running you). I honestly felt in this situation as if he was on my side, of course you have to assume that the dealer wants to max their profit as well, but he was upfront about all the intial costs and answered all my questions straight up with no nonsense, and no "push back" when I inquired about incentives and cap cost reduction. Very easy to work with. I gave a 4 for quality of work due to the detailing job, granted the car had to be driven cross state about 80 miles, but they missed a couple minor scratches and maybe one or two level II water spots. Also there is rust behind one of the wheels (no not on the brake pad, that comes off with braking, this was on the piece between the pad and the rim, about the size of a quarter). They didnt seem like they did much to try and remove that. But don't get me wrong the car was brand new and indeed looks great. I would have given a 3 but I'm not sure if the scratches or rust appeared after I drove it or not. But it's only been a couple weeks and I haven't driven it that much. Overall the process was pretty smooth. Aside from being psyched with my new car, I'm very happy with what my final rates were. I feel as if I made a smart decision in which dealership to go to. Kevin even drove the car out to my workplace and picked me up (he offered, I didn't even have to ask!). I would recommend Herb Chambers to anyone looking at leasing a new BMW, make sure you ask for Kevin Bugby though, not sure about the other ppl who work there. Except the finance guy but I forgot his name (Azi I think it was). And make sure your car has been properly detailed. More

I walked around their showroom for about 15 mins(which was not that big). Someone finally asked if I needed any assistance. I already have a 335xi sedan that was purchased at Peabody, but I hate their ser was not that big). Someone finally asked if I needed any assistance. I already have a 335xi sedan that was purchased at Peabody, but I hate their service department and thought I would give Herb Chambers a try since I work in the Boston area. I wanted to see the 328 wagon, but I was told that they did not have one available, since no one really buys them. I was advised to look at a 328 sedan to get a feel for what the wagon would be like or possibly an X3(which I think is the worse bmw made today). The salesman did not seem to happy to be helping me. I wanted a wagon because I needed the cargo space and needed to physically "see" the cargo area. After this unfriendly experience, I went back to Peabody BMW. Needless to say, I ended up purchasing from them again. More

this guy was extremely rude to the man in front of me, waiting to get his car fixed. Quote, "I don't have a magic wand to just fix your car". At this point, I realized this was likely to be a difficult waiting to get his car fixed. Quote, "I don't have a magic wand to just fix your car". At this point, I realized this was likely to be a difficult experience. But I never imagined that it would get as bad as it did. Besides the fact that this guy called me an sshole, gave me the finger, and basically acted like a third grader, to make it worse, he stated they couldn't fix my car and I'd have to go somewhere else. I'm not sure what the standard is for a BMW dealership, but I can tell you, Jim Miscioscia and Herb Chambers BMW of Boston are pretty awful. More

They blew my GPS while trying to resolve an electrical issue and blamed it on my alledged "aftermarket" modifications. BMW N/A, after looking into the issue, covered my expenses. Sloppy and unprof issue and blamed it on my alledged "aftermarket" modifications. BMW N/A, after looking into the issue, covered my expenses. Sloppy and unprofessional. More

Never go to this dealer or their others in their network (Foreign Motors West was bought last summer). I was reluctant to bring my car here for service because I was convinced their service techs were moron (Foreign Motors West was bought last summer). I was reluctant to bring my car here for service because I was convinced their service techs were morons - they cracked my hardtop by over tightening it when I brought it in for rattling and fitment issues - they made the problem worse and never owned up to it...charged me $150 to boot. Recently, I took my 2nd BMW with a factory warranty in for a battery drain issue. Service technicians did not even bother to diagnose the problem. They said "just a weak battery" and that it needs a trickle charge. Kept me waiting 1:30 in the waiting area only to tell me they'd need to keep it overnight. Received it back the next day only to have it completely drain in two days. Scheduled another visit, this time they keep my car overnight without even a courtesy call during the day to tell me that the car wouldn't be ready. I had to page and war-dial the svc advisor to get his a$$ on the phone. When I ask, "Sooo...i'm going to assume I won't have my car back today", he says rather curtly, "Your car's not ready." What a d0uche. The next day, the service advisor (he's an asst Service Mgr) called me and accused me of installing aftermarket parts (previous owner installed a subwoofer but did not remove wire on trade-in) and threatened to redflag my vehicle to void its warranty. On top of that, he says he will charge me 4-hrs diagnosis labor charge. I argued with him about his attitude and tone and that he should be careful who he accuses of doing anything. He counters with "Are you a BMW technician? Are you certified to work on BMWs? No...that's what I thought." Then he adds later "go take your car some place else". The stupid pr!ck calls that customer service?! He changed his tune when I rushed down there to face him in person. He then whispers to me that he usually tells customers who put on "custom mufflers to take them off before they bring them in." What the hell do I look like? A SEMA show racer boy customizer? By this time, i'm livid and demand he release my car. Never have I experienced a more unpleasant service appointment...ever. I won't go into how bad their sales guys are, but others have echoed the "if you're not a young middle eastern BU student and pay with a briefcase of cash" then you're SOL in terms of getting any attention or fair deal from them. I ended up taking my car to BMW Gallery of Norwood. They went the extra mile and actually diagnosed the problem, explained what they did during the diagnosis, called regularly with updates, and was genuinely helpful. They found the problem, informed me that the subwoofer wire was no issue at all, and offered a loaner on the next visit. Don't bother with those idiots at Herb Chambers BMW of Boston. I live only 1 mile from them, but I'll go 15 miles out of my way to take it to a dealer who actually corrects a problem and offers good customer service. More

I have leased two BMWs from Herb Chambers so far, (over the past 5 years). Most of my service visits have been for regular maintenance but even on the occasion of flat tires, venture shield repairs, spring the past 5 years). Most of my service visits have been for regular maintenance but even on the occasion of flat tires, venture shield repairs, springs, leaky washer fluid check valves and warning lights, the service department has gone out of their way to schedule visits in short order and even let me drive in immediately to handle the issues. Every single time (without exception) from the person answering the phone to the final explanation or transaction I have been treated with respect. My car is always done on time, and I have not had any issues with any of the work. The service industry is one of the toughest to work in especially in a technically challenging environment such as automobiles. The people at Herb Chambers deal with some of the most stuck-up, disgruntled, and ignorant people I have ever met and from what I have seen they all handle each case with professionalism (beyond the limits of any normal human being's tolerance). They take the time to explain the situation surrounding the repair so that it can be understood, and put in the extra hours and effort it takes to fix the issue timely. I have and will continue to recommend Herb Chambers for services and sales. More