Herb Chambers BMW of Boston

It's been 90 days since I went into the Comm Ave BMW to pick up my leased 335d. It was also ready precisely on the date forecast when I went in 6 weeks earlier and Kevin ordered the car to be built. The 5 pick up my leased 335d. It was also ready precisely on the date forecast when I went in 6 weeks earlier and Kevin ordered the car to be built. The 5 rating I have given also coincides with this 5th new car from this dealership. Over this 15 year period, I have never been turned away disappointed either in the "new car" experience or in long waits at the service shop. There has been several occasions when Chris, Ali et.al in service found and fixed/replaced parts out of professionalism and respect for the customer, even when out of warranty. Strange how I never noticed the worn out wipers! So it was natural for me to turn in the M3 convertible when the lease ran out. And my new 335d lives up to the BMW repuation; Kevin and the Gang on Comm Ave made sure that I spent less than 10 Mins in Finance to sign the papers and a better time spent on the new car (watch the Australian film 'The Nugget"). It's apt that I write this review on Valentine's day as I'll remain a BMW and Kevin's team fan at Herb Chambers for years to come) More

I bought a new 7 series from this dealership and the transaction was fast and professional, the salesmen were polite and not pushy. I knew what I wanted and they were accomodating. Chris and Mike provid transaction was fast and professional, the salesmen were polite and not pushy. I knew what I wanted and they were accomodating. Chris and Mike provided a level of customer service rarely seen in the car industry and they are the chief reason I chose to spend my dollars at Herb Chambers BMW specifically. More

I was recently widowed and this was my first experience buying a car without my husband. Kevin Bugsbee was extremely helpful and I never felt that he pushed me into buying a car that was not right for me. buying a car without my husband. Kevin Bugsbee was extremely helpful and I never felt that he pushed me into buying a car that was not right for me. The day after I purchased the car, I flew out of Boston for several days. When I returned to Boston, Kevin met me at Logan Airport with my new car. He even gave me a hug, after all, one needs a hug after spending the day in a plane. I have had several questions concerning the operation of the car, Kevin has been very helpful in answering my questions and helping me to solve the problems(example: how to transfer my garage door opener code into my car). I have already recommended Herb Chambers and Kevin Bugsbee to my friends. More

My experience at Herb Chambers BMW of Boston, MA was extremely favorable. Already knowing which new car I wanted to lease (2010 5series), I was initially shopping BMW dealerships throughout MA/RI base extremely favorable. Already knowing which new car I wanted to lease (2010 5series), I was initially shopping BMW dealerships throughout MA/RI based on the best price/value. Herb Chambers ultimately gained my business by offering a pricing strategy that was more competitive than other BMW dealerships and was focused on getting the deal done. There were no sales gimmicks - just a vested interest to make the customer happy. The staff was courteous, informative, and not pressuring. Specifically, when visiting the dealership I highly recommend that you request Ahmed as your sales agent. He is great when selecting a vehicle, negotiating a price, completing all necessary documentation, and delivering the final vehicle; essentially from start to finish in the purchase/lease process. The Finance staff was also great and willing to work late (literally closed the dealership down) to take the appropriate time to answer all my questions – particularly around the terms and conditions of leasing. Overall a great car, price, and experience –I highly recommend Herb Chambers Boston. More

I had a REALLY great experience here at Herb Chambers in Boston. From the very minute I walked in, Rob and Paul treated me very well, and with a great sense of humor! They put together a deal I couldn't ref Boston. From the very minute I walked in, Rob and Paul treated me very well, and with a great sense of humor! They put together a deal I couldn't refuse, and helped me through every step of the way. I would HIGHLY recommend these this dealership, and especially Rob Gale. I just can't say enough about them, and how well they treated me. Two thumbs WAY up for em, and I am going to recommend them to everyone I know. You can contact me DIRECTLY if you want to check up on this review, crutman@gmail.com. More

I purchased my new 2009 BMW from Herb Chambers almost 3 weeks ago. During the purchase process, I dealt with Hadi Eslami and the sales manager Ken Ly. I found both of them extremely nice and pleasant to de weeks ago. During the purchase process, I dealt with Hadi Eslami and the sales manager Ken Ly. I found both of them extremely nice and pleasant to deal with. Hadi came across as a very friendly and genuine sales person, unlike some other sales people you might come across at other dealerships, who try to be too nice to you only because they want to sell something to you. The car buying process was simple and smooth and the after-sale follow up was great. I would definitely buy my next car at Herb Chambers BMW as long as Hadi and Ken are there!! More

Fantastic experience. We bought a new 2010 X5 and it Fantastic experience. We bought a new 2010 X5 and it was a easy and pleasant experience. The dealer himself (Ahmed) was very knowledgeable and no Fantastic experience. We bought a new 2010 X5 and it was a easy and pleasant experience. The dealer himself (Ahmed) was very knowledgeable and not at all pushy. He was also extremely responsive and I felt like he went out of his way to help out (calling us, keeping us informed about when the car was coming in, etc.) He also has a child and thus knows what will matter to us (we are expecting our first any day now). He helped us figure out a few features that we might not have known were attractive (frankly I would not have gotten the BWM Keyless entry thing, but I love it now that I have it), but he did not push any of the silly feature sets. Thus I felt like he was giving us honest advice. In the end, we love our car (at least the first 2 days we have had it), and we will go back to Ahmed and his dealership whenever we need a next car. I very highly recommend him. More

I opted for European delivery. I was guided through the process by Kevin Bugbee and by the time the car was delivered, we became the best of friends. The personal care and attention to detail was awesome process by Kevin Bugbee and by the time the car was delivered, we became the best of friends. The personal care and attention to detail was awesome and this was certainly the best experience that I have had with buying a new car. More

Informative, knowledgable, and very pleasant to work with in leasing my BMW. Kevin is a man of his word and offered me a deal I couldn't refuse. Would recommend him to anyone looking into getting a BMW. L in leasing my BMW. Kevin is a man of his word and offered me a deal I couldn't refuse. Would recommend him to anyone looking into getting a BMW. Love the 335xi and it truly is the "Ultimate driving machine". Ellen More

This was the best car leasing experience ever. From the moment I walked in to the moment I drove off with my car, they treated me with respect and kindness. I would highly recommend this dealership. Rob Ga moment I walked in to the moment I drove off with my car, they treated me with respect and kindness. I would highly recommend this dealership. Rob Gale is a great salesperson and I would lease/buy all my cars from him. He is down to earth, personable, genuine, funny, and just a great guy! I never felt rushed into my decision and I really appreciated that. This was a great experience! More