Herb Chambers BMW of Boston

Kevin is one of the best I have worked with. It took me about 3 months to decide if I want to buy a BMW or something else, and I wasnt sure if I wanted a 740 or 750. Kevin was patent, informative, provided about 3 months to decide if I want to buy a BMW or something else, and I wasnt sure if I wanted a 740 or 750. Kevin was patent, informative, provided accurate and consistent information, was very helpful in comparing the cars , and adjusted his scheduele to meet mine, including taking care of things for me while I was on vacation. I feel that he offered a fair deal, and I trust all his advice, and feel that he always had my interest on top of his mind. Chambers Motors is lucky to have an oustanding sales executive like Kevin. More

The reason why I think that the Herb Chambers BMW is been the greatest experience is due to Kevin Bugbee. Kevin's accommodation to my needs were very much fulfilled, he goes out of his way to accommodate by the greatest experience is due to Kevin Bugbee. Kevin's accommodation to my needs were very much fulfilled, he goes out of his way to accommodate by bringing the care to my office in Allston. I did not leave my office at all. More

Kevin is outstanding to deal with as he is an experienced sales rep who has a thorough understanding of his business as well as the needs of the customer.Friendly as well as prompt service.We have been doing sales rep who has a thorough understanding of his business as well as the needs of the customer.Friendly as well as prompt service.We have been doing business with Kevin for the past nine years.He is excellent at handling all of our administrative needs. More

I had a great experience purchasing a certified BMW M5. Salesperson Kevin Bugbee was not pushee, understanding the magnitude of the purchase. I came back a couple of times to see the car and felt like it w Salesperson Kevin Bugbee was not pushee, understanding the magnitude of the purchase. I came back a couple of times to see the car and felt like it was my decision and not the dealership's. I would strongly recommend both Herb Chambers and Kevin. More

I went to Herb Chambers after having a bad experience with another BMW dealership which I wish not name. Jim MacKenzie was the first face I saw when I walked in. Due to my bad experience with another BM with another BMW dealership which I wish not name. Jim MacKenzie was the first face I saw when I walked in. Due to my bad experience with another BMW dealership I thought this experience was going to be the same. To my surprise Jim's attitude put my mind at ease. First of all, he took the time and consideration to find out exactly what I was looking for in a car. He assured me that he would take care of everything and I didn't need to worry. He was absolutely right, I did not have to worry at all about the process. He took very good care of handling everything. I HIGHLY RECOMMEND this dealership to anyone. I also want to comment on Kevin Barry's attitude. He is the Business Manager who did all my paperwork and he was very patient with me. I was so surprised at everyone's nice personality at the dealership. Jim MacKenzie was SUPER helpful. More

I found Herb Chambers BMW Boston when the local BMW dealership I ordered my new 2011 X5 from ordered the wrong vehicle for me "twice". I wasted a lot of time going to the other local dealership (4 wee dealership I ordered my new 2011 X5 from ordered the wrong vehicle for me "twice". I wasted a lot of time going to the other local dealership (4 weeks), and I had to begin from scratch with the ordering of my new vehicle. Now I didn't expect to get my X5 until October (my lst. order with the other dealership was placed the 3rd. week of July)....WRONG! My new X5 arrived exactly four (4) weeks from the day I ordered it,as promosed by Jim, and everything was perfect. Jim MacKenzie @ Herb Chamber BMW Boston was beyond great. He explained to me that you could order packages for the vehicle. This was the first time any package was described to me. He helped me choose the best package/amenities for me. Jim was also very knowledgeable and creative with different finance options available. At no time was there any pressure, only knowledge. My salesperson @ the other dealership gave me no information on the finance options available. Jim kept in touch with me every step of the way with great patience. When the time came to pick up my vehicle several days ago, the experience could not have been better. First, everything in the car was exactly as ordered. Everything was perfect. Jim went sat with me in the car and very patiently explained all the bells & whistles. Jim has also kept in touch with me since I picked up the car just to see how everything was going, and he has invited me to come in to see him anytime I need any help with all the many amenities my X5 offers. Then, there was "Azi", Director of Finance. I signed all my paperwork with Azi, and he was also great. Azi explained everything to me clearly, and all the paperwork was straightforward. In fact, Azi helped me choose the extended warranty that was best for me, and actually kept me from choosing one that I would not have been happy with. Additionally, the dealership itself is very classy. Lots of new vehicles on the showroom floor to look at, everyone dressed in business suits, people waiting on you from every direction (cold drinks, etc.), plus we were able to call ahead to make an appointment with Jim so there was no waiting around. He greeted us when we walked in. BTW, if you wonder why did I not go to Boston originally....laziness...sheer laziness..the other dealership was practically in my backyard. Note: This is the 2nd. BMW we have bought from Jim MacKenzie/Herb Chambers BMW Boston. We purchased our son's car from Jim as well. That was also the same great experience. I have had many new cars over the years, and I have never had such an all around great new car buying experience. I highly recommend this dealership. This is my own personal opinion~ P.S. The 2011 X5 is simply unbelievable. More

I am a long time BMW driver and a big fan of the 5 series. I am now driving my fourth car purchased from Herb Chambers BMW of Boston and sold to me by Kevin Bugbee. I continue to marvel at the endur series. I am now driving my fourth car purchased from Herb Chambers BMW of Boston and sold to me by Kevin Bugbee. I continue to marvel at the enduring consistency of the quality service they provide at every level--sales, service, follow-up, etc. This review was precipitated by two recent events and a suggestion by a friend that I visit this site. I am two years into ownership of my current car, a 550i, and I was not scheduled for any service or sales interaction. I recently received, out of the blue, a beautifully wrapped package containing a handsome, high quality pen with a simple note from Herb Chambers and BMW thanking me for my loyalty. The package contained no come-on, no promotion, no quid pro quo. I also recently received a call from Kevin Bugbee suggesting that I join BMWCCA because of my long time affiliation with BMW and the many benefits that BMWCCA offers to BMW fans. I visited the BMWCCA website, liked what I saw and joined. Again, this tip came with no strings attached--a simple thank you. BMW is a great car, Herb Chambers runs a great dealership and Kevin Bugbee is a great salesman. More

Kevin is the epitome of customer service. He made my lease turn-in process as easy as pie. There was a miscommunication on my appointment, but he didn't want to keep me waiting. He shepherded the enti lease turn-in process as easy as pie. There was a miscommunication on my appointment, but he didn't want to keep me waiting. He shepherded the entire process, the whole time being very sensitive about my time. I appreciate that kind of service. When I make a decision to buy a new BMW, I'll call Kevin directly. More

My BMW was approaching lease end this September, I was referred to Kevin Bugbee from my neighbors whom have done business W/Kevin on several occasions. (they both drive BMW's & re-lease every 3yrs)I calle referred to Kevin Bugbee from my neighbors whom have done business W/Kevin on several occasions. (they both drive BMW's & re-lease every 3yrs)I called Kevin, gave him a list of options that I was looking for and told him I needed his best price, and that is what I got. I cannot express how painless this experience was, my husband not a fan of playing the car dealership game was pleasantly surprised as well that I got so much accomplished without him needing to step in, (as in the past at other dealerships & in dealing w/other sales consultants)Kevin was totally on top of things and when my trucks delivery was delayed due to an act of god Hurricane"Earl", he was more upset about it than I was. He was overly accomodating and followed up each day with a status. Kevin was also responsible for returning my 535XI to the leasing company for end of lease and that was another seamless transaction. I highly recommend Kevin to anyone in the market looking for a painless & easy experience. I also know that in 36 months I do not have to worry or dread about having to deal with the "typical" nonsense when shopping for another BMW and will go directly to Kevin. More

We bought a used Mazda3 at this BMW dealership. They were not very knowledgeable about the car they were selling. I recommend if they take in a used vehicle other than BMW, they should have some knowle were not very knowledgeable about the car they were selling. I recommend if they take in a used vehicle other than BMW, they should have some knowledge of the vehicle. Otherwise, they were very friendly and helped us as much as they could. More